Plaza Cleaners

Same day wash and fold, plus pick up and delivery. Friendly cashiers who know my name and know how I want my laundry cared for before I say anything. Prices are fair.

It’s gone downhill. I’ve been a customer for 4 years. The last year the following stuff happened: new stains that they created with chemicals or who know what on my dress shirts, raised the prices for shirts by 20%, I ask for medium starch (usually fine) but now that means «extra starch» and the shirts are like paper, they don’t iron properly along pant leg creases and make two creases… I will be trying Lung’s cleaners now, give them a shot because this place I can’t trust anymore.

A good dry cleaners. They will do wash and fold laundry by the pound (same day if you drop off in the morning), wash and press dress shirts, dry clean, and simple alterations like hemming jeans. I ask them to deliver to my building, and then I pick it up from my doorman. The person at the front who takes your clothes and payment is always friendly.
They’ve messed up an item or two, such as a new stain on a shirt that wasn’t there before. Also, occasionally they will keep an item for pickup even when I ask for delivery, leading to confusion.
However, by and large whenever I drop off something to clean, they do a good job, so I plan to continue using them for as long as I’m in this neighborhood.

The dry-​cleaning is fine but the tailoring is shockingly bad.
I recently needed a repair on a shirt button with a little rip, which was a fairly simple fix. When I received the repaired shirt back I was pretty sure the shirt had come back in worst condition.
I went down to the store to complain and ask for the shirt to be repaired to a higher standard and was meet with attitude from the tailor.
When I received the newly repaired shirt back I can only describe the repair as a act of defiance in the form of very untidy zig zag stitching over the small rip in unrelated colored thread.
So I unpicked it and repaired it myself. Waste of time and waste of money.
I definitely do not recommend this Dry-​cleaner for tailoring.

I have been using them for years but in the last couple of years they’ve just gone down hill and have been really bad in terms of service and quality. Also, I feel like they are ripping me off.
First, I think they overcharge me every time I have them pick up. Each bill is over $ 150 dollars consistently and they don’t even provide an invoice or a bill that itemizes the charges, just the credit card receipt. I’ve kept checking and asking for clarification but this has been going on for a year now and I’m tired of it and feel like they are ripping me off.
Then, I asked to hem my pants that had cuffs and asked that they retain the cuff. Instead, they just rolled up the hem three times and just sewed it on the sides. It looks ridiculous, like I rolled up my pants. I have to have them redone elsewhere. And the cost for this roll job? A whopping $ 28.
Finally, the clothes come back in worse shape and «over» cleaned — faded, the collars starched so much that it has that sticky worn look on the edges, my tropical wool blazer steamed (?) or something done to it that one side has «bubbles» in the fabric and is stiff, and a black jacket was ‘burned?” so that it had a rubbed shine on the shoulder. I don’t know all the dry cleaning terminology but suffice to say, too many of my clothes come back damaged. And when I ask them about it they act like they don’t know how in the world it got there.
Just getting very frustrated with them about everything because the quality is poor but the price is so high. I will pay for quality but when the quality is bad then what am I paying for? I’m going to have to look for a new dry cleaner.

This place did a good job with my laundry — until they started mixing up my stuff. The first time I got back 2 pairs of pants that didn’t belong to me. I guess this should have been a red flag to not go back. The second time I got back a pair of pants that didn’t belong to me and lost a TON of my stuff — we’re not talking just a sock or a T-​shirt.
When I went in to return the pants, and ask about my missing clothes, they said they would look into it and I should come back the next day. When I came back they said that they «saw a tape» of the person donig my laundry and there was no mix up. When I tried to say that I since I got back clothing that wasn’t mine — clearly there was a mix up somewhere, I was told to come back to talk to the manager. I returned and called and finally when I got the manager on the phone I was told to come in and look through the unclaimed clothing. I went in to look through the unclaimed clothing and was told that they didn’t have it.
In total I went into the store and called about 10 times, and never got my clothing back and the store refused to take any responsibility for my missing things.
So, yes, they do a good job with the laundry — but they were an disaster dealing with any sort of problem.

best sock sorters on the planet

Plaza are great cleaners. My Wash and fold is done to perfection in the same day, picked up and delivery. Lovely service.

I was very disappointed with my recent experience with Plaza Cleaners.
I just moved to Brooklyn Heights, so I was looking for a good wash and fold place. I read great reviews on Unilocal!for these guys, so I was fully expecting to be pleased with my service. I stopped by their Henry St location to ask their prices — I was specifically interested in having a comforter cleaned, which I didn’t even know was possible to wash, or if you had to have it dry cleaned. The woman said yes, you can put it in the regular wash, and everything is 95 cents a pound. I was especially excited about their free pick up and delivery.
So, I called them that night to have them come pick up two comforters and a set of sheets. I asked the woman who picked it up when they would be ready, and she said Thursday. Now, I did not know that you had to call them to get them to come and drop it off (otherwise, what, they keep it indefinitely?), so I take full responsibility for not getting it back until I called them, frustrated, on Saturday. But then they charged me $ 35 for each comforter! Looking at the tags, I could see that they only weighed 10 pounds each, so I was shocked that the 95 cents a pound the woman had quoted me had been so far off!
I called her this morning and spent more than 20 minutes arguing in circles with her. First she told me that the price was so high because it was same day service — that anything they get before 11 pm was always same day service. So I naturally had three questions: 1) Why did the woman give me a price that was not applicable to what they «always did» 2) Why did the woman who picked up my laundry tell me that it would not be ready for two days and finally 3) Why do I have to pay for something I did not ask for, and more importantly DID NOT GET? After about ten minutes she changed her story, and started telling me that the price was higher because comforters cost more. Even this did not satisfy me, as I was sure there was no way to misinterpret what I was asking when I asked for pricing, but she was just as emphatic that she did not understand I was talking about a comforter as I was emphatic that I had. The woman was rude, dismissive, and frankly incomprehensible. Her logic didn’t make any sense, I don’t think that even she knew what she was trying to argue.
I would have understood paying a higher price for a comforter, but the way that this woman lead me in a circle before trying to justify her price in this way left a very sour taste in my mouth. I could have lived with the terrible business model of having to call to get them to remember they had your stuff, but this made me feel like they were taking advantage of me. I felt like the issue here wasn’t a misunderstanding of what I was asking and what it would cost, but that they were making up prices on the spot and making me feel like it was my fault when I asked them what was going on. I will certainly not use them again, and I am very disappointed that they treated me so badly, as the reviews for other cleaners in the area are even worse, and I don’t know which is the lesser of evils.

We use Plaza Cleaners for drying cleaning, shirt laundering and alterations. It’s close to the High Street stop of the AC or the Clark Street stop of the 23. Men’s shirts are $ 1.95 and pants for dry cleaning are $ 5.25 a pair. I think these prices are reasonable for the area, but not as cheap as a place I use to go on the upper east side. One benefit is that they offer free pick up and delivery. Before I was leaving for a trip abroad, I had a pair of pants I really wanted to bring but it had a rip. Plaza Cleaners was willing to mend it and let me have it ASAP. I went around the neighborhood to run some errands and a few short hours later, I came back to get my pants. It’s rare that places are willing to help you out and do something on the spot without charging you an arm and a leg. I was a new customer at that time too… Anyway, glad to have them close by.

These guys are the best in the neighborhood. Prompt service, Fast-​turn around and super friendly. Always get great quality at a great price. About ¹⁄₃^rd the cost of Bridgestone on Front.

Fast and Reliable. Much cheaper than my options in DUMBO. They pick-​up and deliver with a smile.

I love these guys — they’re reasonably priced, fast, reliable and really sweet. They will pick up and drop off your wash & fold, usually within the same day. They will do your dry cleaning usually within 2 – 3 days, and if you have a card on file, they’ll include the receipt of what they charged with their delivery. Occasionally they do crack a button but they fix it right away at no charge and apologize for the inconvenience — I have nothing but nice things to say about this place. Best of all, they use organic products! I’m definitely a fan :)

Been going for a few weeks now, and so far so good! Friendly staff, and quick turn-​around. Have yet to toss any shirts to be laundered, or fancier methods. will update post with review.
After going to a regular laundry for the past few years, while it’s a bit more pricey… oh the convenience!

I’m very pleased with Plaza Cleaners. I use them all the time for wash and fold and dry cleaning and have never had a problem. Very friendly people and very accomodating with pick up and delivery of your clothes.
I used to use Lung’s Cleaners up the street and I am so glad I switched to Plaza Cleaners. It is a little more expensive for wash and fold, but alot less hassle and headache!

Oh hurray. The convenience factor is amazing (right on the way to the High St. station) and the proprietors are very friendly and do a (great smelling!) 1-​day wash-​and-​fold. Haven’t done dry cleaning here, but when we need to, I’ll be stopping by here.
Just fyi: wash-​and-​fold was around $ 11 for 12 lbs, last time I went.

this is the only cleaners that I’ve been to since moving to the area (so I’m not sure how it compares) but I have been more than satisfied with the service, and don’t feel the need to try elsewhere.
the people who work there are friendly and helpful, and everything that I’ve taken there (even the nicer things that I was wary of trusting a new and unfamiliar place with) has come back clean and undamaged. a linen dress that came back with a small and pretty un-​noticeable bleach stain is a minor exception.
overall, two thumbs up.

It’s my understanding that 99.44% of households in DUMBO have a washer/​dryer IN their apartment/​condo/​luxury loft, which means that the impetus for a coin-​op laundromat to open up here has been, to say the least, minimal. This of course leaves the 0.56% of us who live in 120-​year old 4^th floor walk-​ups with no choice but to send our laundry out for wash-​n-​fold.
I used to go to Bridgestone Cleaners, which was a terrible, terrible experience. They were slow, expensive and mean. Now, if I were patient, rich and masochistic this may have been right up my alley, but I am none of the above, so after a couple of especially unpleasant incidents I took my business up the hill to Plaza Cleaners in Brooklyn Heights.
Hooray! 40 cents cheaper per lb than Bridgestone, same-​day turn around, and they are so nice! They pick up, they deliver, they carry all my perfectly folded underwear up 3 flights of stairs with a smile. Plus they are organic and eco-​friendly, which is another great reason to use them, if you care about things like the environment.