Metroline Car Service

Thanks to Metroline for a great experience early Saturday morning. I had made a reservation on their online system earlier in the week. The morning of my ride they called 20 minutes before to see if I was running on time or needed a few extra minutes. They arrived a minute or two before. The driver was great, car was in good condition. We got where we were going easy and without incident. All-​in-​all, a great experience.

Was surprised to see negative reviews. I use Metroline every time I go to the airport in the wee hours of the morning, and they have always been consistent and friendly. I call them anytime I have a friend in town, too, so they don’t have to worry about flagging a cab. They even helped me pick up furniture. Flat rate is appropriate. And they text you when they’re outside.

I write this as I ride a yellow cab across the wburg bridge 25 minutes late. How did I ended up here you might ask. Well, today at 5:45 I called Metro and requested a pick up, I also told them I would be paying with credit card. They told me the car would be downstairs in 5. I put on my coat, fed my cat and left. By 6 the car had not arrived yet. So I called again, this time they said the car would be there in 4 more minutes. Finally by 6:10 the car shows up (25 minutes after my fists call!) and guess what… of course he doesn’t have the thing to charge credit! Their solution: send me another car that would arrive in «4 minutes», my choice: pray to find a yellow cab below the BQE.

Left my phone in the car. When I realized and called the company, they said they contacted the driver and he said he searched the car and didn’t find it. Funny the phone was turned off already to prevent tracking.
…I’ll let you come to your own conclusions.

Absolutely horrible. We called an hour early and asked for a car to pick us up at 5 pm, and they confirmed, saying a car would be waiting outside. By 5:25, we are still waiting. We called the once at 5:08, and the operator told us he was 7 blocks away. Then we called again at 5:17 only to be on hold for 10 minutes, so we just hung up and fortunately ran across a yellow cab. These guys are the absolute worst.

I wish I could give it no stars. I called for a car for a Sunday morning pick up to go to the airport. I asked how much and if they took credit cards. They said it would be 30.00 and yes they take cc and no fee for the card. When we got to the airport she the driver said it would be $ 45.00 I told her that when I called they said it would be $ 30.00 then I gave her my card and she said that it would be more with a cc I told her that I was told when I called that they said I would have no fee for using a cc. She got very rude and was yelling at me. I had to pay 38.00 that is an $ 8.00 fee for using a cc. Do your self a favor don’t use this car service…

Works perfect during the week days, but If you need a cab on the weekend, or during bad weather it’s better to find some other service. I got late to work several times coz of them.
Estimated time then giving to you is incorrect. Last time I had to wait 26 min instead 7 how it was promised. When I tried to call back 3^rd time they just put me on hold for 8 min till the cab came.
Every weekend same story. Look like they can’t really manage things when they busy.

When I’m in need of a car service, this is why I will only use Metroline Car Service from now on:
1. A human answers the phone and it’s a polite human that does not leave you on hold to listen to advertisements for 20+ minutes. The human that picks up the phone has a clear, audible voice.
2. The drivers are the friendliest car service drivers. No cursing. No domestic disputes via Bluetooth with their girlfriends or kids or mothers on the phone. No flipping off other drivers. Just driving nicely.
3. The driver that picked us up today was a complete gentleman; helped my mom into the car, folded her wheel chair and put it into the car for me.
4. The few times I’ve used this car service, I’ve never felt like I was being price gouged. Fair and honest prices for your ride.

Timely, gets me to my location, but for the same ride, you can save some money with brooklyn car service. One time it was over $ 10 over. I would also get the price quote on the phone before your trip, some drivers add tip onto the ride themselves. I had several inconsistent prices for the same trip. I would recommend if Brooklyn car service is out of cars.

Awful. I was in the car for less than 4 mins (literally from meeker/​mcguinness to india/​mcguinness) with my small sweater wearing (so shedding wasn’t an issue) dog sitting on my lap, & dude charged me $ 10. Said the dog was extra, once again the dog that was on my lap. I understand there is a minimum charge & fine wanna throw a pointless pet charge in, but really dude? Ten dollars for less than four minutes of your time, & you car was left exactly how I entered it. I will be happy to use northside, eckford, or new brooklyn all of whom have never charged such ridiculous amounts, & have been happy to transport my pooch free of charge.

This is gonna be my first and last time using this company.
The driver was very rude and drove way too fast.
Also told us one price but charged more on the way…
You should make sure about your driver’s honestly or just let him ruin your business.
NO MORE…

I really like their services.
I have been using then for 3 months now about 3 – 4 times a month.
Fair, on time and nice drivers.

They will charge you an extra FOUR DOLLARS if you pay by credit card and they will not warn you.

If you ever reserve a car online through Metroline, DO NOT select credit card as a form of payment for 2 reasons:
1) They will send you a confirmation email with your FULL credit card number, expiration date, and security code, which is a completely unsafe way to deal with a customer’s supposedly SECURE payment information.
2) When you arrive at your destination, the driver will claim «he wasn’t told» that you had paid for the ride with a credit card and will expect to be paid in cash. After calling his supervisor, he will then require you to swipe your credit card (with an additional $ 3 fee of course).
It’s a reliable service that’s always on time, but the way they deal with payment is disconcerting. I’ll have to reconsider my options next time I need to a ride to the airport.

If you want to avoid the taxi/​über thing in nyc there’s always a car service. The hotel called me this on a somewhat congested traffic day. Took me a straightforward route to JFK from Williamsburg for $ 42, though if you pay credit it’s $ 48. Driver was ok and so was the ride. 3.5 stars

Best ever!
This is my first Unilocal review, but Metroline has taken such good care of me, I HAD to post a review. They’re great! Always on time, very affordable.
I tried another company once and they were over 30 – 45 minutes late from getting us from the airport! Metroline has been waiting for me every time, and they’re usually a little early when picking me up from home. Definitely use them the next time you need a ride!
P. S. I usually end up using them at strange hours of the night, and their promptness really means something at 4 in the morning!

So I have to say that the driver was on time. Other than that there was nothing positive about the whole experience.
We started out and I asked him about his day just to be sociable; he totally ignored me and did not reply! Fine, not everyone is a talker. When I got to the airport I gave him a $ 5 tip even though I was considering not to during the trip. He told me I have to pay the rest of the fare in cash. I said I reserved the car online and paid with a credit card. He claimed that nobody told him that I paid with a credit card and became aggressive. I had to try to call the company to clear things up. After 10 minutes waiting without able to get through the line eventually the driver agreed to write me a receipt, claiming that he called in and cleared things up. It was just really fishy.
I wrote an email to the company to complain about the experience. Nobody responded.
Guess what? It was my first time using Metroline Car Service, and it was also the last.

RUDE. AGGRESSIVE. OVERCHARGE. DON’T CARE ABOUT THE CUSTOMER.
I can’t believe I’m giving Metroline 1 star after 12 years of pretty good service. I use them daily and always get the standard «5 – 6 minutes» response and generally they arrive between 4 – 8 minutes. Every once in awhile no one comes and I have to call again at which point they tell me they are sending a different car (this is frustrating, but I can deal with it).
Today, however, I called 3 times, was told each time that a car was minutes away, and finally when they arrived, it had been 40 minutes since my initial call. I was going to be very late to work so I called and asked for a discount. They left me on hold for 15 minutes. So I hung up and called from my other phone & they picked up right away. Basically, they left me on hold because they didn’t want to deal with me. I requested a discount and I was told they don’t give discounts. When I pursued the issue explaining the situation and that I am a regular customer, I was told: «We don’t give discounts. The car was waiting for you and left because you weren’t there.» This was a ridiculous lie and it made no sense in my situation. What a joke!
I told them I wasn’t going to pay and decided to give the driver $ 5 as a tip since it wasn’t his fault. When I tried to leave the car, the driver locked me in and began yelling at me. I tried numerous times to have a calm discussion with him — he had no interest in hearing anything I had to say. He just kept YELLING and eventually he he got aggressive to the point where I was scared for what he was going to do with me locked in his car. I tried to figure if I could fit through a window or somehow reach up front to unlock the doors. He called the base, and guess what? They said they would discount the ride $ 5. So, I paid the irate driver and ran to my office building.
NEVER AGAIN. THEY CLEARLY DO NOT CARE ABOUT REPEAT BUSINESS. So, Metroline, you lose $ 360 a month and I will gladly give it to any other car service.

I’ve personally never had a problem with these guys. They’re cheap, reliable and sometimes they are wearing a bow tie, and we all– or we all should know– it doesn’t get better than a driver with a bow tie.
I usually use Northside but when it’s a busy Friday night I toggle back and forth and see who will answer first, more often it’s Metroline that answers first and honestly maybe that means I should just switch to them for my go-​to.
They did one time show up with a pretty beat up car, but hell it ran and it got me to where I was going safely so whatever! I also feel like they may be cheaper than their competitors in the area but I’ve never done the exact same route to actually be able to compare 100%.

I like Metroline. I do. I appreciate that they don’t just note your location and say «five minutes,» regardless of whether or not a car will actually pick you up in five minutes (I’m looking at you Arecibo).
They will put you on hold, find out where their drivers are, and then tell you if it’s going to be twelve minutes. And they’re usually not that far off, which I appreciate. Also, happily, their prices are usually better than their competitors when I need to head up to Billville.* And cheaper is always good.
But I’m starting to resign myself to the fact that there isn’t a car service in Brooklyn that is always going to deliver. And that’s where Metroline loses that last star.
They have been the most consistent for me, but every once in a while, you’re going to get a driver who doesn’t speak a lick of English. Not even a tiny tip-​of-​the-​tongue. Which in itself is not that bad, especially since it SEEMED like he nodded in understanding about your destination. Like he not only knew where it was, but how to get there. And his façade of competence fooled you, at least long enough that you thought it was safe to check an e-​mail on your phone.
But then you look up, and suddenly you’re getting on the BQE for no reason, and then you’re stuck in traffic, and then you’re 20 minutes late. And it’s all Metroline’s fault.
But that doesn’t really matter because now your girlfriend has broken up with you, your best friend got jumped, the Mets lost, and an aging leper knocked your grandmother down and spit on her. And it’s all because you showed up late. ONCE.
But that’s just the risk you run using car services in Brooklyn.
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*Willyburg and I are on more formal terms these days.