Kent Dry Cleaners

I have used this business for 5 years and never had a problem. I love the having my clothes delivered and picked up and I do so weekly. They always clean everything in a timely manner. I even had the owner work on my wedding dress and she did a fantastic job. She steamed my dress, fixed beading, and took it in around my waist.

We’ve been using them for two years. Friendly and reliable, they pick up and drop off from our building.

This establishment is untrustworthy and a rip-​off. I brought in two dresses that were so long on me they were trailing on the ground for shortening and when I received them back one was still so long it trailed on the ground — it was unclear whether they had even shortened it all. When I returned to have it fixed, they insisted that either they must not have done they pinning (they had) or that I must have wanted it that way and changed my mind. They insisted to do again they would have to charge me again. $ 26 down the drain and I will not be coming back. It’s overpriced and they don’t even stand by their work.

Destroyed clothing, verbally berated — I strongly recommend staying far away from this establishment. After giving regular business, an order of clothing came back completely shrunken, and hang dry/​dry cleaning was thrown into the mix. Hundreds of dollars of clothing was ruined, and the woman who handled the order refused to provide any refund or apology. Instead, she proceeded to yell for upwards of 20 minutes on the phone, claiming it was my mistake. Try any other service — and stay away from this one.

Wow! Good for you! You’re reading this review because you had the foresight to know you should check out this business on Unilocal before spending your money there.
Sadly, I’m not that insightful. That’s why I learned the hard way that at this business, the customer is always wrong.
Details: I dropped off a piece of clothing for repair. After paying*, I noticed that they hadn’t done any of the repairs. But get this: instead of apologizing and offering to fix it, they told me to pay $ 30 more. It was obvious that the price was arbitrary.
I wasn’t ready to give them more money; why would I give them more money if the first time they took it without doing any work?
Irritated, I asked for a refund. They refused, saying «we can’t do that.» Well, if you have a cash register and a receipt, you actually can do that.
I tried to argue. They claimed they did nothing wrong. But of course they did nothing wrong; they did nothing at all!
*A rookie mistake! Never assume the business has done the work you’ve paid them to do.

Live in the neighborhood and has been using the store for over 3 years.
They do a great job with tailoring. My husband uses them for dry cleaning his suits and he has been very happy. Highly Recommend it!

WORST DRY CLEANER EVER! took $ 300 mulberry silk floss filled comforter/​duvet to be dry cleaned ($ 45). they put it in the wash. returned small, crumpled mess (albeit clean). when i complained, paolo, the counter guy, said the owner would call. no call for a week. went back in and the (chinese) owner told me she didn’t even believe it was silk, yelled at ME saying that the chinese care label said it was washable. i explained i SPECIFICALLY asked them to dry clean. apologetic, she begged me to let them take it back to the factory. a week later, she gave it back with a fluffed up cotton cover, but the batting stitches ripped out. i told them i wouldn’t take it. have been there 3 times since, no owner and no call back. have filed with the BBB and now suing them in small claims court.

I would recommend washing your clothes in the East River before I would recommend taking them here.
I dropped off a few shirts here for dry cleaning — they were in pretty good condition, just wrinkled, no stains or anything. One of the shirts was returned in such bad condition that it had to be thrown out (it came back with a gigantic mark on the front, which was not there when I dropped it off). Another shirt came back covered in white marks, like someone has rubbed deodorant all over it, and had to be dry cleaned a second time (obviously I took it somewhere else). A third shirt was not available for pickup at the promised time, but at least I got that one back clean.
Honestly, I would have been okay with this if they had apologized and waived the charge for the damaged items, but they could not have cared less when I brought it up with them. I wouldn’t even have been irritated about paying for it if they had just apologized or acknowledged that they did not deliver the service I had paid for. That is my biggest issue, and the reason I’m writing this review. They don’t seem to care at all about their customers, and they definitely don’t care about your clothing. The employee I was talking to couldn’t even be bothered to take out his earbuds during our conversation.
If you want to pick up your clothing in better condition than when you dropped it off, I would recommend looking elsewhere.
If, however, you like paying a premium for someone to ruin your things, this is the cleaners for you.

Excellent service. The owner is nice and well mannered. I like their service. I would recommend their service to anyone. Hours are decent. I have no problems dropping or picking up my work outfits. Overall the place is clean as well!

I have used their wash & fold service for almost a year now. I am happy and lucky to say that I have yet to experience a lost item or damaged piece of clothing. I will caveat that my more expensive and delicate clothes are hand washed at home.
I’m disappointed that they charge extra for blankets.
Hoping I will make it one day and have a washer and dryer in the building or better yet, in the apartment unit.

This place is the worst.
Wish I’d read the other reviews before I started using them. In 6 months they’ve managed to ruin a bunch of my shirts and pants.
The first couple times the manager blamed me and I let it go, maybe there was a stain or damage I hadn’t noticed. But then I started inspecting my clothes before dropping them off and they’d still come damaged/​stained.

Hmmm… impossible to give 0 stars. One it is.
Send your clothes here if you want them ruined and then have to deal with an evasive, unclear and unresponsive manager. Could not have had a worse experience with several expensive items of my husband’s clothing being ruined back in January. It is now April and we are still waiting for the manager to propose a solution/​compensation. Not cleaning your clothes at all is a better option to sending them here.
(Please note that this is my only negative review on Unilocal.For a reason. DO NOT PATRONIZE THIS BUSINESS IF YOU LIKE YOUR CLOTHING AND HATE HASSLES.)

DO NOT use this place.
I gave them my dry cleaning for three years, spent lots of money there, and then in the last few month, there was some kind of management change and they’ve gotten really sloppy. Here was the last straw: they took an $ 800 antique ivory rug, charged me $ 75 for it, and when they returned it, it had been dyed a sickly shade of Pepto Bismol pink. (I uploaded a photo here.) I can’t believe they sent it back – it was so obviously ruined.
I called and complained and they wouldn’t give me any kind of credit, or even a simple apology.
If you love your clothes or your carpets, find another dry cleaner.

this is the neighbor’s go-​to cleaners when all the other cleaners come and go in this area. They have been around since beginning of Williamsburgs’ new transformation from industrial are to what is it now.
I have been here long enough to see the changes and of all the stores came and went, Kent Dry Cleaners were around for years. Recently the next block cleaners ran out of business and now there is new cleaners but I already here stuff about them from my neighbors.
I use this cleaners rather seldom like twice a month, but all the times I have tried them all my clothes came back nice and neat without any issue or problem. And they have been around long enough to know all the doorsmen in all the condos so that’s another plus.
As long as they keep up the works as they have been doing for years, I see no reason to go else where.

Great service here, the staff is very nice. I was able to get last minute alterations on New Years Eve, they were very nice about it. Its probably not the cheapest place in town, but I’ve always been satisfied by their cleaning/​tailoring.

It pains me to write this — because it is a pain to switch cleaners. I have been using Kent Dry Cleaners for about 3 years now. Received my dry cleaning back yesterday — and for the ninth, yes 9^th, time — they ruined another shirt. I am certain that they don’t even check the quality of the job before they send to me. Every time I bring the garments back, whether shirt with ripped buttons, or pants with missing latches, they look at me as though I did it myself — and struggle to come to terms with fixing it without charging me again. I have wasted too much money here and lost a number of unrepairable shirts.

Bad attitude, bad management, bad service! They dont do what they promise.
If you don’t belief it try it for yourself.
Left there shirts to dry clean, they took a week to clean, took 2 days to deliver.
No apologies, if I knew how many customers they had … That don’t care if go somewhere else…
It they are making to much money or I’m crazy.
Never been threaten that way!

Kent dry Cleaners,
I’m done with you. I’ve been a faithful customer for years and I’ve always loved easy and convenient you are for me.
I received a call from them today saying that they had a dress of mine (I had dropped off yesterday) with a faded discolored stain on the front. I definitely did not send it IN that way, and they claim that they didn’t clean it, but rather, they sent it out to be cleaned and it was inspected, and during said inspection, they noticed the stain.
I took the dress to another cleaner in the neighborhood and she said that it was a chemical stain and wouldn’t come out. I smelled the stain and it smells like rubber cement.
So now I have a $ 450 garment ruined. They would not do anything about it except swear up and down that they didn’t do anything.
****
I had sent many of my husband’s shirts in and didn’t notice for many trips that they were charging for DRY CLEANING on them… so I was being charged $ 5 a shirt! Check your bill and make sure you don’t get swindled.

I recently switched to Kent cleaners, because this cleaners in my building is just «purely» horrible. The entire building knows how horrible my old cleaner is but they sure found a way to show other wise on Unilocal.
Anyways, I used Kent only few times but it sure is a lot better. The tailor lady is there all day every day unlike my old one. The staff is friendlier and more understanding. Above all, their service is whole lot better.
I’m just glad I switched to Kent before something bad has happened to my clothes like some of my neighbors experienced. Seems like there is a huge movement of switching to Kent cleaners in my building and neighboring buildings. And clearly I see why.

This place is the first dry cleaners in this area so everyone knows them well. My neighbors suggested me this store with same reason because they are the ONLY cleaners that delivers door to door, not just to condominiums.
This dry cleaners provide same day service that is always prompt unlike the new dry cleaners that opened cross the street few months ago. When I wanted the same day service, this store delivers the very service they promised.
Also, like the other Unilocaler mentioned, they have tailoring available all day. I can stop by whenever I want to and they have tailor lady ready to measure me and do the job on site. And even some tailoring gets done in the same day; of course the other guys can’t do.
I was hoping to find a good dry cleaners around this area, like my old one where I used to live. So I tried several dry cleaners around here; some of them offered some discounts for new customers. But it didn’t take long time for me to realize that they are doing it only to grind money from the customers when their service was constantly declining. I didn’t see any reason to stay with other guys.
Not just because I am not a new customer, doesn’t mean they should treat me differently.
This store was only store that does their job promptly without service declining over time. And I certainly hope they keep up such a good service.