JCPenney

The WORST Sephora. Rude customer service and their policies do not respect Sephora’s – your JCPenney receipt will give you so many problems if you try to return or exchange an item.

We had an appointment for photos for 3:20 and called in to say we are gonna be there in 10 minutes. The guy says OK no problem. We show up about 10 – 15 minutes late and the place is mobbed. We stand on line for about ten minutes wait out turn to sign in. By now it’s 3:42 so they we get checked in. Everyone is waiting as it takes time and people keep in coming saying when their appointment is. About 4:15 my wife asked the guy about how long is the wait he said at least an hour. So we come back an hour later and the tell us there are four people in front of us so we wait a little longer. 5:40 we realise that most people who came after us took their photos already so I asked him where going on? He tells me that first the people that came on time even two hours after us are going in before us because they came on time! So I pointed out that is not running in time anyway if we would be there 3:20 we would still have to wait as is the norm when people take photos. But the guy wouldn’t budge, we close at 8:00 and there are definitely people who will go in after you but I can’t guarantee you’ll go in. So we left and cancelled online. Five minutes later the lady called us as I’m typing this post asking if we are still taking photos and tells me there are three people waiting in front of us. We wasted our entire afternoon and no pictures so do yourself a favor and don’t go to this disorganized location and waste your time.

My mother is shopping so i just went into sephora. I love make up with a passion. i just never have time for it. The selection was great. All my favorite brands. I cant complain. I just love sephora with a passion

Poor customer service. Hey never answer the phone and when they do have the most attitude ever.

I bought something at sephora in the city and came to return it here they did not take back any of my 4 items stating that they didn’t carry any of the brands. Was very disappointing. Customer service wasn’t great at all, mean looking sales associates.

I love this store and I’m glad that it opened up in my neighborhood. Great selection of clothing for everyone. There is always a sale going on… anyone that knows me know that I love sales. I love this store even more because of the fact that Sephora also shares its space.

Really nice and brand new JC Penny. All the way in the back of the new shopping center at Gateway. It’ss all a shared lot but you can always find a spot somewhere. I don’t shop at JC Penny too much, mostly tagging along with my wife. They have a good selection of clothes for men and women. They have kitchen wares, sheets, towels, etc. There is also a Sephora Store here too. Definitely impressed with the layout and how clean and nice everything seems.

I visited the photo studio there within a month of their grand opening. We took family pics and pics of the kids individually. When we were done and deciding which pics we want to select, the family pics were not on the memory card. The photographers response: «that’s too bad». We can redo the whole thing if you want. Are you kidding? Go get the kids to cooperate for another 20 minute session.
Very dissatisfied with the photo department.

What to say? It’s a Penney’s. I haven’t been inside a Penney’s since I was 9 years old, but seriously– wow. It was pristine and well-​organized and every single staff member we encountered was helpful and friendly. I’m not kidding, it was by far the cleanest store with the nicest staff I’ve dealt with in a long, long time.

The staff here is extremely friendly and willing to help which isn’t always the case at the Gateway center mall. I don’t usually shop at JC Penney but since they opened up last summer I find myself stopping in often. I love that they have a sephora inside. The sales are amazing and I can always find additional coupons online as I was told by a staff member. The store is always clean and the fitting rooms are always available.

This is a very nice JCPenney location. So far so good. The staff is very friendly and helpful. The store is neat, clean, and well stocked, with good prices. Shopping there is a pleasant experience. Also, because the JCPenney Catalog Store on Flatbush closed a while ago, the Gateway store is where you can have your mail orders shipped free for pickup, and easily return them.

Good selection of merchandise, friendly sales staff, some of there selections was a little costly. Nice environment.

Finally, we don’t have to go all the way out to Roosevelt Field!
My mom LOVES JC Penny.
She was depressed when they discontinued the catalogs and told her she had to shop online.
My mom is 68 and stuck in her ways, she’s not going to learn how to shop online, hell she refuses to learn how to check her voicemail on her iPhone!
When we walked in the security guard was very nice and greeted us.
The first place we stopped was Sephora.
Finally I don’t have to go all the way to the city!
Found my favorite perfume that I’ve been looking for for ages.
Then we walked around the perimeter of the store.
She found some stuff, I found some stuff.
She had a 10 minute conversation with the associate in the curtain section
Threatened to beat up another associate trying to leave for the day, you know typical old people shit.
While walking around this associate in bedding greeted us.
He saw the Sephora bag in the cart.
Him: «Hey ladies, I see you bought some makeup.»
Me: «No, it’s just perfume.»
Him: «I see you guys are into that natural look, keep it up.»
Me: «Yeah, I’m too lazy for makeup anyway.»
Not gonna lie he was kind of creepy.
Appreciate the compliment though.
They need to make the aisles in-​between the clothes bigger.
Kept having to leave the shopping cart behind because it didn’t fit.
No one in the shoes department asked us if we needed help, they were too busy trying on shoes for themselves & having their own conversation.
The cashiers were very nice and pleasant too.
The same security told us good night when we left.
Pretty sure we’ll be back, since my mom freaking loves JC Penny & she didn’t buy her damn curtains that time.

I must admit I was never a fan of jcpenney’s but this location has made me a believer. It is extremely nice inside.
It’s also a new location and the workers were all eager to help or try to get you to apply for a credit card. However they weren’t pushy about it.
I always say lighting is important in retail stores in order to get the customer to buy merchandise and this locations lighting is good