Marshalls

This place deserves NO STARS.
It’s a mess and there is constantly a line they don’t care how far up the aisle the line gets
They are smug behind the counter and just make u wait
I have left items in a basket many times because the line was so long
The management stinks

This place sucks.
There are always bad ass kids running around.
They never have anything good & if they do, they don’t have it in your size.
How do you run out of black Polo t-​shirts in all sizes?
Or did everyone come & buy them all up?
Every time I come here they change the layout of the store, so I can never find anything or anyone on the sales floor to ask.
Sometimes you find something cool while walking around because nothing is ever in the right place.
I only come here because for some reason black crew neck t-​shirts are hard to find.

Long lines. A lot of stuff is disorganized. Bought 2 portable phone chargers and they stopped working when I returned to the Caribbean. Unacceptable.

very messy… low stock… but for me what put the cherry on top was when i had to say excuse me (4 times) and the sales associate still walked away from me and it wasn’t until I started to follow her and say EXCUSE ME that she finally acknowledge me… not good at all

This store has the worst management I’ve ever encountered with. Today I went into the department store and found a coat that i liked very much and couldn’t find a price on it. I went to an associate and asked her the price which she said she didn’t know. Eventually, she would ask someone else in the department if they knew. She came back to me and told me the price is $ 59.00.I wasn’t to sure about the price because it seemed high, so i asked another employee in the department for the price. She walked over to the register and came back with a different price of $ 99.00. I was blown away by the increase of the merchandises price. I asked for a manger to get to the bottom of this up and down pricing. The Manager Naomi came over and gave me another price of $ 89.00. At this point i am under the impression that no one really knows the price and they are all guessing. I asked her how did she mange to know the price and she told me because she remembers seeing it come off the truck. She then gave me the choice to take it or leave it. I wanted to talk to another manager but i was told she was the only manager there by an female associate in the mens active wear department. All of a sudden, Mike D comes to the floor without any introduction telling me in a very rude an aggressive demeanor that he hears I’m looking for the price of the a coat, I responded yes and he responds yeah its $ 89.00. I asked him how does he know and he tells me because Naomi told him. Without looking at a invoice or checking his computer software to find an accurate price he goes off of a guess. I asked how can you be so sure and he tells me because i am. I explain the run around with the prices and the bad customer service that i have recieved and he is very unsympathetic toward the situation. He was very rude to me, talking over me, cutting me off as I speak, and basically belittling me as if I had done something wrong. I even told him Naomi (the manager) gave me a price off a different coat not knowing that they where two different styles, different cut and one with a hoodie. These items where in front of her and she made a mistake so what makes you so sure she couldn’t have possibly made and error with the pricing like everyone else. He had no answer for me, and basically gave me the same answer she gas me «take it or leave it». I told that him that he’s lying and unsure about the price because he didn’t check for anything and he is just agreeing to something he knows nothing about. He the basically dismissed me saying” ok, I’m a liar i can’t talk to you anymore” then walked away. SMH, what a night. But, the cashier who processed my transaction for my other items was very polite and informative about marshalls marketing and promotions. My family shops here frequently and i love marshall, just would never go back to this location because of the BAD MANAGEMENT and Customer Service!!!

If I could give no stars, I would. Horrible staff, messy aisles and to top it off on a busy holiday shopping day only two cashiers were open who obliviously were so miserable that it translated to the atmosphere of the whole store. The line stood still for at least 40 minutes. They really need some staff meetings. Gross.

At some point, they will allow you to not leave a star rating at all. This place is managed poorly. There’s always tons if product and people in there shopping. But, the line should never be as long as it gets. There are over 10 registers and normally 4 people working them. It’s ridiculous! The store is always messy. And understaffed. There are time when I walk in and I turn right back around after looking at that line. If you ever want to shop here, make sure you factor in atleast 20 minutes of line waiting. Fucking ridiculous!!!

Your typical Marshall’s. Everything in disarray. Line for checkout about 8 miles long. However you won’t be bored online because it’s filled with items for you to purchase which you probably don’t need.
The night I went it seemed like it was bring your kid shopping day. Except these weren’t well behaved kids, these kids were running around the store. Uuuhhmmm is someone not going to Claim these kids?

I’m not a fan of this Marshalls but it’s the closest one to me. The lines are always lonnnnng and the shoe selections are the worst. I sometimes feel like I’m in naturalizer. The dress section is limited and it’s a total mesh marsh of everything. It’s starting to look like the old daphys (oh how I miss that store) minus the cool finds. A lot of other competitors (tj max, JC penny’s) are coming in the area, so hopefully they will step up their game, revamp and regain their focus.

I love Marshalls. I just don’t love THIS Marshalls! This place gets PACKED with long lines at the register and a HUGE mess in the store. Customers just leave stuff all over. The shoe dept is especially a mess! It’s such a shame because, as I said, I LOVE Marshalls. If you need to come here, come when they open when stuff is still untouched by the masses of people who come in and just turn it upside down throughout the day!

This Marshall’s is the worst Marshall’s I’ve every been too
All the sections are a mess
I never could find any thing I like there
Customer service is terrible
Snobby staff
Skip this place while visiting gateway mall

If I could give zero stars I would.
The store looks like a war zones. I’ve been here three times and it only gets worse. The store is absolutely filthy, there’s hair in the dressing rooms, litter all over the floors, it just looks unclean.
There is almost no organization. Sizes are mixed up, shoes aren’t in the boxes, and forget asking any of the employees if they have a certain size. They all seem completely unaware of their inventory. The lines are also always long and move extremely slow.
I do not recommend shopping here.

This Marshall ‘s is a hot mess everything is out of order clothes and shoes thrown every which way. I can’t shop like that this Marshall ‘s location need to step their game up. It’s very unorganized.

What is it about a Marshall’s store that urks me? Its not just one of them but all of them!
Disorganized!
To say the store is disorganized is putting it mildly. This store reminds me of an old closet that has gotten way overcrowded with nothing in place where its supposed to be! Everything is on the floor, there is hardly any staff to assist and the place even smells like an old closet!
Looking for menswear?
You might find that in the children’s section.
Looking for evening wear?
You might find it in swimwear.
The whole store needs to be overhauled and a better system put in place. Just get rid of everything there and perform a SYSTEM REBOOT.

I find that shopping at Marshalls quite often ends up with my finding some nice things. It seems you need to check weekly, either there is some great things or nothing at all. My chief complaint is with the ridiculous lines at checkout. If the line is short then they close registers so you WAIT!!! If the line is long they do not add registers. It seems deliberate instore and a result of very poor management. Marshalls needs better oversight of the managing of its stores.

Absolutely the worst Marshall’s to ever come to EVER!
Just go to the city or downtown Brooklyn (on a weekday)…

Crowded and very unorganized. This store is way to busy and unkept. My brain can’t take the clutter.

This place is a 1 star in the cleanliness department. The shoe department in particular is a certifiable disaster! There is no rhyme or reason to the placement of anything.
The second star is for the quality of merchandise at this location. There are great bargains to be had, many items which cannot be found at other NYC Marshalls. The beauty department is full of great discounted bath and hair products. There is a HUGE variety of moderately priced handbags at great prices. Also, I have found many gems of the RL Home variety in the bedding area.
If you are in the area and ready to dig, check this Marshall’s out.

I only come here for deals or when im close by. This place needs a good clean and better staff. Not people with attitudes. Your job is not my problem DEAR.

I do not like Marshalls, i feel it’s desgned for women so it does not appeal to me. This particular place is sloppy as hell.
Their prices are great but i prefer Kohls