Foot Locker

This foot locker really is pretty crappy. I go because I live nearby and I’m frequently on 86^th street. Their selection of clothing and footwear is minimal compared to other foot lockers. This is like the younger sibling of foot lockers where they send their hand me downs. Whatever other footlockers don’t want or need they probably send it here. But on a good note two stars because they usually have my size when I actually see something I like, which unfortunately is not often.

These people are jerks, absolutely each and every one of them. I came into this foot locker today to exchange some nike sneakers I got for Xmas because they were tight on me, i did not have the box so I had the sneakers in hand when I walked in and one the associates (male) just looks at me and tells me right off the bat with the dirtiest attitude «if you want to return you need the box no matter what» wth didn’t even get a chance to explain myself then as I was about to speak he said «also for exchange you need the box» idk how these people get hired but take your business somewhere else, come here if you want to be treated like crap

The location that this footlocker is in, you would think the district manager would do a better job in staffing their associates. The store is in an excellent location and is always busy. The customer service at this location is horrendous. My husband is a platinum VIP member he shopped in their regularly fort his sneakers along with mine and my daughters. 2 weeks ago we purchased 4 pairs of sneakers spending close to $ 400.00. I noticed today that on my Nike air max the seems were coming out. I brought the sneakers back looking for an exchange. I first spoke with the sales associate who helped us 2 weeks ago. When I showed her the shoe her response was «:What you want a refund or what.» She then called over another associate who was ruder than the associate; the manager told me that I needed the original box. When I explained that I wanted a return and showed her the damaged sneaker she rolled her eyes and said «I need the box». These sneakers are not cheap they were $ 190.00. I then asked to speak with a manager and she replied that she was the manager. I asked for her name (her name tag was not on) and the number the customer service. She wrote both on the receipt and circled the return policy on the back of the receipt. I called the number she gave me and was put on hold and transferred for about 1 hr, during this time I read the return policy, no where does it say you need the box. It states that you can get a return or exchange within 30 days with a receipt (which I have). I finally got to a customer call center to find out that the number she gave me was the number to online ordering. I gave the operator my information and am waiting for a call back from the district manager. Definitely take your business elsewhere the footlocker on 5^th ave and on 24^th ave are usually very helpful. The associates at this location are nasty and rude, and need to learn how to speak proper English before they are allowed on the floor.

The staff is very inattentive. Very bad customer service, how are they still open? This is the worst Footlocker I’ve been to. Save your money and go to another Footlocker, this one doesn’t deserve your money.

My visit to this footlocker was very disheartening. Enough to never return to any footlocker. I was with my four year old son whilst trying on multiple sneakers. I had already passed two pairs to the sales assistant with the intent to purchase. I was looking at a third pair when my son told me that he needed the bathroom. I immediately asked the sales assistant where the bathroom was. I was informed «there is no bathroom». We then quickly tried to finish off what we were buying so we could leave. At which point my son said again, «I have to go to the bathroom». Again I asked «You really don’t have a bathroom? Even a staff one my son could just use?». I was told «well yes we do have one, but we can’t let you use it, it’s against store policy». At this point my son could no longer wait and wet himself. At which point we had to leave without making a purchase. We said to the sales person «we understand you have store policy but don’t you understand sometimes there has to be a little lea-​way. You have just lost the sale of three pairs of sneakers minimum» She reacted with indifference and said «Someone will buy them». Does foot locker care about customer service? Are your staff unable to think for themselves? I work for a bar, we have a similar policy, the bathroom is for customers. I do however understand that the rules can be bent for a small child or pregnant woman.

After being disappointed with Central Sports, I walked into this Foot Locker with my beau apparently right at closing, but we were still welcomed in to look around.
Honestly one of the most friendly and helpful staff I’ve yet to encounter on this chain. I left with a pair of Nike Shox on sale for $ 80 (I’m jealous of myself!) from $ 120. Clean sitting area to try on, and everything looked very up to standards being stocked. I’d go back soon for sure.