Bed Bath & Beyond

Great customer service. It’s my go-​to store for home, and I like to browse on their on-​line store. Return policy is excellent, and the coupons are a great deal. Highly recommended.

I love to visit this store although the items are overpriced. This store is located in Gateway Mall so there’s an abundance of parking. It is not a big store, but they do pack lots of products. I can always rely to find cool stuff for every part of my house. I’ve bought things for the bathroom, living room, kitchen, and even backyard. The store has a section for every part of the house — bedroom, kitchen, bathroom, living room, dining room, and outdoor necessities. They are also very seasonal, so now for the Holidays, they have lots of festive pieces. The same goes for other holidays like Halloween, Valentines, Easter, etc.
There aren’t many people working on the floor which is annoying especially when you need to get something that requires a ladder. I normally have a wait about 10 – 15 minutes for help whenever that happens. Otherwise, I know my way around the store, so I rarely ask for assistance.
The cashiers provide average customer service. I suppose it is because there is always a line of people so they rush the transactions. However, they almost always accept the mail-​in coupons even if they have expired — Nice!
The return/​exchange line is always long and the wait is even longer. I recently returned an item, but lost the receipt. Fortunately, they can search transactions through your credit/​debit card which I love (I bought the item exactly 1 month ago). I was given my money back with no problem.
Back in the day, they would gift wrap your items at no cost. Now, there’s a gift wrapping station for your use (yes, still free). I love it. I always gift wrap my items especially since most people use their registry for housewarming and bridal events.
Overall, great store for everyday necessities and cool finds. Overpriced items. Decent customer service.
Happy Shopping!

This store is like a hangout spot for me… I only shopped here twice because some of their products are overpriced, so I go in the store for research purposes and go to target or order stuff online…
I saw bed bugs in the pillows… so shop at your own risk

This place is constantly a mess. Disorganized, messy, and crowded. There’s one «manager» there named Roxanne. The type who thinks they have more power than they really do. She’s actually a horrible person and extraordinarily rude. Avoid this mess at all costs. And it’s a total shame because some (read very little) of the associates are lovely. But most hate their lives and want everyone to hate theirs too. So sad.

This location is small & unorganized. Its like literally walking into a zoo! Staff are useless, always clowning around & can barely get any help. It also has a terrible odor. I would give zero stars if possible.

It was a great store, but just like all the other BBAB stores that I have seen. They have a sandwich shop in front but I waited forever and then the employee looked right over my head and asked if he could help the man behind me. Way to be rude and clueless.
The store had a small grocery area that was pretty cool, and they always have plenty of items for sale that you just NEED for your home. I am on vacation though and would recommend the BBAB store near your home rather than this one

Great location to go to. The selection is extensive and they have a decent clearance section. The workers are around as you are shopping and are willing to help you locate items or get high things off of the shelves (a plus for my short self). The only drawback are the lines. They seem to be long at times and that more registers could be opened to help the process along.

I gave 1 star because u have to. Don’t shop here! The customer service is nonexistent. They turned an exchange into the loss of two customers… my sister & I vowed to never shop at any BB&B again. I ended up returning an item that I really wanted because the stress just wasn’t worth it. The «supervisor» was rude as was the «store manager «. The way they spoke to me was unacceptable and the supervisor even threw something in my direction! I swore i was being punked, but when Ashton n the crew didn’t jump out I made a complaint. The person that contacted me was incompetent too. Worst experience ever

I visited the store today to pick up some picture frames. Thankfully, they had some I could use. I would prefer if they sold all frames in proper packaging because when there is no plastic wrap or box, they easily get scuffed and damaged when people are thumbing through them. Aside from the very annoying woman on her cell phone yelling at her mother while I was looking at the frames, my shopping experience was a good one. I was very appreciative of the very nice cashier who wrapped my picture frames before putting them in the bag.

I came here to buy a set of sheets I saw in a magazine. Once I was in the bedding section, someone was there answering questions. I showed the young lady the sheets and she directed me straight to them. The line wasn’t long at all. I would like to say I spent all of 9 minutes in this place. Everyone was friendly from my entrance to my exit. Don’t hesitate shopping here.

This is probably the least frustrating BB&B I’ve ever been in. Minimal hassle, sufficient amount of staff, great location, etc. Don’t hesitate shopping here.

Bed Bath & Beyond is one of my favorite stores. However, this location lacks what any other locations have, such as, the fine china and Harmon section

I HHHAAATTTEEEEE this store!
I had to return an item from my bridal registry because it came in broken, and I must have waited on the customer service line about 20 – 25 minutes because there was only one lady working the register even though there were 3 other staff members behind the counter… there was only 1 person ahead of me also. So by the time the next world war rolled around it was my turn. The lady asked me «are you returning?». well hello lady!!! obviously I am if I have my item in hand and I’ve waited online so long that I was about to find a chair. but instead I just replied with a smile and said yes I am. The lady never spoke to me, just took the item from my and started scanning away the bar codes and typing into her register. about 5minutes into the silent treatment I asked if i would be getting a store credit or cash back and if it was the full amount. She initially didn’t answer me so i leaned into her and i said «HELLO». She didn’t even look at me and said «hold on». Now i have a short fuse and no patience but i think i was holding myself together pretty well since i could feel the rage filling my body lol. Anyway, about 5 minutes after that, the lady opens the drawer, hands me the cash value, and says «NEXT». I just laughed, and walked away.
if your going to hire nasty hood trash to work in your store, don’t expect customers to return.
just sayin.

I was shopping for a fan because my apartment is 100 degrees inside on a 60 degree day. Now imagine my pain when summer progresses, and don’t stop. Some empathy would be nice.
I was deciding between two brands and called over a sales associate to help. She was friendly and patient, and I inquired about the energy efficiency. After some discussion, I decided on the Lasko fan. I noticed that the tape on the box had been opened; I asked if the fan had been returned. She quickly asserted that it had not, and that all returned items are processed in the back room and then put back onto the floor to be sold at a discounted price.
The clerk that checked me out was a different person, but she was super friendly and conversational. I had such a pleasant time joking and chatting with her that I briefly forgot where I was. This is the reason why there’s an extra star on this review. Alisha (sp) was such a purely warm customer associate.
When I returned home and assembled the fan, which didn’t require many steps, I discovered the fan failed to oscillate. I’m pretty savvy with my hands; think of me as Ms. Bob the Builder– just awesome: I’ve assembled many furniture and electronic items, and also «put things back together» after I broke them in my wild youth.
Not only did the fan not turn its pretty self as advertised, but I also noticed there was a heavy collection of dust between the fan blades. Seeing as how it had only been turned on for a few minutes, the only logical conclusion was that this fan had, indeed, been returned. I can give the initial sales associate the benefit of the doubt, but this defunct product is still representative as to how the general staff handles returned items.
This is a lose-​lose situation: I either sweat bullets and stick to my bed/​couch, or I have it blowing directly at me and experience painful leg cramps. Driving a half hour to exchange it seems like such a distant idea.

I went to this location yesterday to try and find some décor for my dining room.
The paintings and wall hangings were all very neatly organized. I asked an employee to take a picture down for me and he was courteous and helpful.
My experience was quick, easy, and pleasant.

This is far from my favorite location. Yes, the place is kept orderly and clean, but as others had mentioned, the staff is, well, let’s just say they’re less than helpful. First you gotta find someone to help you, and 90% of the times thats easier said than done… then, if you do find someone you have to hope there’s not 4 other people vying for their attention… eventually, when it your turn, you better hope they can help you. I’ve had at least three instances where I just get shuffled from person to person because they just can’t help. One time it was a manager that just kept sending me to «find someone in that dept». Totally unacceptable. Anyway, we do still stop in from time to time but it’s not our first choice.

I LOVE Bed Bath and Beyond, but this location in particular is ridiculous. Sure, the store is neat and organized, but hello, it has to be. The staff here SUCKS.
When I did my wedding registry, I was told that after my wedding, I’d get 20% off of everything that’s left on the registry. Lo and behold, instead of getting what I was promised, I received a 10% off coupon, that can be used once. Really, people? When I called corporate, they apologized that I was misinformed.
Whatever.
When I came here to exchange something, the lazy customer service girl issued a merchandise credit card. I looked for the item I wanted, and they did not have it in store. She told me to go home and order it online, and pay with the merchandise credit card.
I went home and tried to place the order and got an error. When I called… they said you can only use merchandise credit IN STORE, and the customer service department in the store would be MORE THAN HAPPY to help me order the item that they don’t have in stock. I think she’d be more than happy to just go home and not have to work.
Now I have to go back AGAIN and order the item I want. Fantastic.

Absolutely not my favorite Bed Bath & Beyond. I prefer to go to the ones in Rego Park and NYC as unfortunately this is the only one in Brooklyn. Although it isn’t extremely crowded, even on weekends, the cashiers are very lazy and slow as they always take their time checking people out. In addition, the inventory is usually not the best compared to other Bed Bath and Beyond stores. This Bed Bath & Beyond tends to run out of certain items when you need it most so beware. Seldom do I find specific products that I see online here, unlike other stores. For some reason, it seems this store is the neglected one and the inventory is almost not up to date.

Seriously great selection, lots of high-​quality and medium-​quality items. Choices in every price range. A good place to eyeball items, such as cookware, compare prices and buy from the lowest-​price retailer, perhaps Amazon.

Like all others, this BBB has all your essential Bed, Bath, Kitchen, Bedroom, etc. needs. However prices are a little steep so I only come here when I’ve got a coupon. They even take your expired ones, which is cool.
Bought a wine rack and some water filters.