Banana Republic

Rude staff. To the point where I chose to go into the city to shop versus walking down the street to this location. I feel uncomfortable and as if I am inconveniencing them when I ask for help. Generally I find that only the male sales associates are nice. This store needs a full staff overhaul.

This store has the worst customer service I have ever encountered in a retail store. I cannot believe they are still in business. I asked an employee about an outfit that was pictured above the register on a large poster. She was obviously annoyed and did not offer to help me find the outfit. She was not busy at all. I then asked the manager who also did not care to help. Note to self: buy online or stop into the Manhattan store.

I love this location actually. Wish they had a bigger women’s section but I always find something cute here. The men’s section is on the first floor and the women’s on the upper level. The sales reps are very attentive and helpful. They do up-​sell a lot, and I like that because there are times I do need to get everything under one roof. That’s a good sales person in my opinion I’d recommend this location when you don’t have time to head to a flagship store. They have excellent pieces too!

This particular BR is not even worthy of the 1 star mandatory rating. The customer service is beyond terrible leaving me confused on how these associates and the Manager keep their jobs. I live in the neighborhood and will jump on a train to Manhattan or go online instead of shopping at this location after many disappointing and frustrating experiences.

Extremely rude staff. I thought for sure the previous reviews were exaggerating but it is truly a wonder that these people are able to keep their jobs. Both members of staff on hand acted very annoyed when I asked them about a particular item. They were unhelpful and unfriendly.

Came in to take care of a forgotten ink tag that was not taken off in Soho and had a decent experience. The staff were cordial, competent, and very helpful.

I have to admit, I was hesitant to go to this location given the poor reviews, but it was the nearest one for me, and I couldn’t take a trip into Manhattan. I was so pleasantly surprised, and had a really great shopping experience.
I had help from Kadia who made sure I had all the right sizes. I needed petites, and although they don’t carry many P sizes there, she somehow managed to find exactly what I needed. She gave great and honest feedback to help me select clothing that fit my shape. Towards the end of my shopping visit, Carmen swooped in to give me some advice on combining a skirt I was trying on.
I don’t usually enjoy shopping, but these ladies helped make my experience pleasant and smooth – even happy. I love everything I got.

Banana Republic has become my cheap-​but-​still-​looks-​nice, go-​to clothing brand for work clothes. I wish I had a closet filled with DVF and Black Halo but alas, I don’t get paid nearly enough for that dream wardrobe… so Banana Republic it is till I make it big!
That point aside, I love this Banana Republic in Brooklyn Heights. Not only because it’s in my hood but because I always discover an awesome dress on sale here that would be hard pressed to find in the busier Manhattan BR stores. Plus, there’s pretty much a store-​wide sale every other week it seems. Like today for instance… 40% off your total purchase. Why? Who the hell knows. I don’t care… but you bet your ass I took advantage of that.

I definitely get why this is so poorly graded versus its nearby soho counterpart. This place is terribly managed. Don’t bother.

They have a nice selection of Banana Republic basics here and the sales associates are friendly and helpful. They went into the back for me to find the right size belt, which I really appreciate. However they do need to put some chairs on the first floor for customers wait while their spouse is looking for clothes.

The staff. The staff. The staff. You would think you were walking over the threshold of a super exclusive boutique on 5^th Avenue for the rich and famous. Who the hell do these people think they are? No ‘hello” or «may I help you find something», nada. It’s BR for goodness sake! Last time I checked you were part of the Gap and Old Navy tribe. Your customers deserve better treatment especially when your store is ALWAYS empty. Ever wonder why?

Four employees, empty store, not a single «hello». They all watched as I looked around for my size in a pair of pants without asking if I needed assistance. Miserable.

Unhappy staff. Not the worst attitudes ever, but faaaar from warm and fuzzy.

So conveniently close to my apartment. I don’t always find what I want/​need, but the staff is always incredibly kind and helpful. And the store is clean. I have no complaints.

Not a fan of the customer service here. I tried to purchase a blouse here and when I got to the register (after quite a wait during a non-​busy time), they told me that I could not purchase the item because the security tag was broken. They did mention that they had seen that item before and it must have accidentally ended up back on the rack. Since I was on my lunch break from work, they offered to check the back for another one and call me with the outcome. I left my number and never got a call.
Do yourself a favor and buy everything online. Free returns to the stores. Basically, I just use this store to return the items that don’t work out.

Brutal reviews here. It’s really not that bad! Compared to every other Banana Republic, it was just fine. I will mildly agree on two (related) points: some of their merchandise was of spotty quality and they run low on sizes/​inventory. I found two garments I wanted — a cardigan and a button down — and each was slightly damaged. For the cardigan, they did have one other in my size, though I had to strip a mannequin to get it. For the shirt, they had no others in my (fairly standard) size. The person assisting me did offer a damaged product discount, for what that’s worth.

This location is much better than SoHo.
It has lots of sizes that you may NOT find in Soho.

As I live in the area, I will often pop in here to peruse the selection, if you can call what this store has a «selection».

Until Antonio the store manager kurtly dismissed my complaint about a poorly made pair of $ 40 flip flops, this BR was actually a welcomed and convenient departure from the others in Manhattan. Apparently their sense of BR quality and customer attention is equally departed :(

ugh. i have been known now and again to wander into banana republic and walk out with stacks of staple items like long-​sleeved tshirts and cashmere turtlenecks, etc. every once in a great while they produce an amazing dress or two that isn’t boring, dull or made for ‘the office’ (i know precisely 2 people who actually have any sort of work dress code, but i digress). this location in bk heights is a total disaster. the staff is annoyingly cloying until you actually need some help, the selection is nil, the fitting rooms are hot. just bleah.
AVOID.