Fins & Feathers

I can tell you as a person who NEVER would buy, I did from this place years ago. My daughter always wanted to «go see the puppies» (we lived in the neighborhood) and I always asked where the pups came from (I have always adopted) the answer «local families». One day, after years of just looking, one stole my heart and we left with her. She is great and I love her to pieces and CANNOT imagine life without her. She also has a severe aversion to crates and upon inspection of her «papers», I realized she came from an Amish family in Ohio. «local family» my a$$. The Amish are a family, so that is true, but the are the WORST when it comes to dogs and they are not local. I now live in Amish country and see them all the time and I cannot help but look at them with disdain.

This store is no longer open. It has been closed, probably due to the issues mentioned by others on this site.

Never buy dogs from a pet store. Whether they mean it or not, the dogs come from puppy mills.

I bought a dog from this store and he turned out wonderfully. He’s very healthy and happy dog. Unfortunately i ran into this video and found out what they did (or said). I will no longer support them!

Wish I could give them 0 stars
I’ve been in this store dozens of times. The owners and staff are knowledgable but they are rude, unfriendly, and downright nasty. I decided 2 years ago that I would never patronize them again. And then I found this undercover video which should put them out of business. Must watch…

After seeing a video… I won’t ever go to this store. The video shows an employee of the store saying that «If you want to make money in this business, you really have to sell your soul. You can’t care about animals at all.» It’s a documentary on where pet shops really get their animals from. And it isn’t where they tell you. This particular documentary was specific to Virginia. And one clip was specific to this shop!
To be fair, I don’t know the context the comment was made in. I only know what was shown in the video. But it didn’t sit well with me.
Ultimately, these adorable puppies need homes just as much as any other animal. But I wouldn’t want to support a business that lies to its customers about where their animals come from. Or from a business that acknowledges not caring about their animals in order to be profitable. Very sad.

I needed a special diet for my dog, who was battling cancer, when we moved to the area. This was the closest pet store to my house so we stopped in. Horrible experience. My dog started experiencing skin issues so I wanted to switch foods — no one offered any sort of helpful suggestions. My 2 kids were delighted to have puppies running around the store. Several surrounded one of my daughters and started jumping, which scared her (they’re puppies — they didn’t hurt her, but they scared her). That’s when the lady at the register started yelling at my 5 year old, asking what she was doing to the puppies. So incredibly rude. We left and never went back. There’s another independent pet store about a mile north of this one — go there. They’re knowledgeable, nice and have a great selection — even offered to carry the dog food to the car for me.

I bought my beautiful Mocha from these guys. She’s the love of my life, a sweet and playful little pomeranian. She is best friends with my other pom, Ivana, although Ivana does get annoyed by how hyper she is, since she’s older. The people there were so nice and helpful, and I encourage others to buy their puppies from them!

This a great local pet store. The staff are very welcoming and knowledgable. I went in looking for advice on setting up a new 55-​gallon fish tank and Sean went out of his way to help me and guide me through the process. I ordered my fish from there as well and prices were very reasonable, if in fact not lower than the big chain stores. Highly recommend them. Please support this family business.

Great local shop! I’ve been going here for years. Great place for quality pet food and knowledgeable service. I get 40lb bags for Verus for my two labs every 3 – 4 weeks. I usually call to confirm that they have it in stock but if they didn’t, they were always helped me out until then next shipment came in that week. I have never bought puppies there but every time I’m there, the puppies always seem playful and happy and I’ve never seen them how some reviews have described.

Went in here once with my family just to look around, especially at the puppies. I wanted to cry and buy them all simple because of how terrible they all looked. They were all heavily sleeping, almost unnaturally so. One woke up and kept trying to wag its tail and crawl to my sister but just couldn’t seem to get out of it. I honestly believe they were sedated. The lady kept trying to say she «ran them really well that morning» but I’ve never seen a puppy of that age act like that before. Something isn’t right. I hope the place gets shut down.

This store sells puppy mill dogs. Please do not support until they stop. There are plenty of other alternatives in the local area. Check out one of the local shelters or organizations and consider adopting.

Just made a coral purchase at this place. Great service, good selection and the person was extremely knowledgeable. Plus it is supporting local business, not some creepy chain, like petsmart! Please! Ashburn of all places could use a little personality and less franchises.
Have no idea about the puppies sold there, but at least they keep the little guys together, so they can play!

This place is sad. Poor selection of fish and they have puppies. I am not sure if these are puppy mill puppies. but the puppies are kept in these glass display cases. some of them look to be getting older/​larger. seems like no one is buying them and they just keep getting bigger and bigger. the owners working there didn’t seem like they enjoyed their job. Not a very friendly staff.

I’ve been in this place few time, as soon as you pass the door you get the very comfortable feeling and you can tell all the pet are loved there …
I bought my friends dog from this place and she is very cute and well behave
Highly recommend this place …
Get yorki and bichion mix, they are do cute,

This is the worst pet store I have ever been into. It looks like they support puppy mills and none of the puppies have any of their initial vaccinations. There were feces on the ground. The fish selection and supplies are pathetic. It is the first time I deleted a business address out of my GPS. I want to forget this experience.

My family lovesm this place. We’ve been going there since they’ve opened a long time ago. We have cats, dogs, and fish. All are well taken care of by this store. Their pet food is special ordered from an all natural processor that is local to the area. My dogs LOVE this food, and I like it because I know it’s way better for them than the Iams or other mass produced foods. Love this family run store!

This pet store gets their puppies from local breeders and have all the paperwork necessary to ensure that they do not deal with puppy mills. I got my yorkie here 3 years ago and the owner and staff are always asking how she’s doing whenever I stop by to get her a toy or peek at the new puppies. I love how the place is clean and unlike other pet stores, they keep their puppies together in one huge play pen where they can socialize and run around and be puppies. Unlike puppy mill pet stores where they carry one of each breed, this store usually has one or two yorkies, malteses and other small breeds. I can tell of their love for dogs as they sometimes let them run around the store and are sticklers for people not disturbing the puppies that are sleeping. We’re very happy with our yorkie, Cookie who has grown to be a very healthy and lovable member of our household.

I typically drop around $ 150 a month in supplies and gadgets for my tanks, very soon I’ll be making some sizable marine livestock purchases. I buy from Petsmart and Petco a lot, but I really wanted to find a good local fish store to give my business to. So I woke up Sunday morning and dragged my wife out there with me. The first thing I noticed is there was some guy in a dirty tee shirt and jeans, half awake smoking outside the store. I said hello, and he looked me in the eye and said nothing. I figured he was just some strange dude loitering. As it turned out he was the cashier. When we went inside my wife was concerned that one of the puppies was biting and dragging the other around, and the other was just Unilocaling and not fighting back. She went to the register and said he might want to take a look at what was happening, they may need to be separated. He didn’t even look up from his papers and just said «they’re playing».
There were three employees in the store, and not a single one even looked at me to offer any assistance. I was going to buy a refractometer, some turbo snails, and if I could’ve gotten assistance, I was looking at some freshwater invertibrates to buy as well. After seeing how he blew off my wife, and how disinterested the staff was we just left. I will never go back.
I’m truly disappointed with this experience, and even though the box store employees aren’t very knowlegable with aquatics, at least we’ll be treated with enough respect to get a hello.