Brown’s Appliance & Service Center

Poor customer service all the way around. The first time I called to request their service (we were connected through Frigidaire warranty department), they never called back. When we finally got in touch, they sent a repair person who needed to order a part. The part was ordered but they didn’t inform us it was in and we could get the (less than 1 year old) fridge repaired. At that time the repair man told me this was the last time he was going to work on my fridge b/​c it cost him too much and he didn’t make any money on it. 4 months went by and the same part broke. I called them to inquire about fixing it again. They didn’t call me back so my fridge leaked for 2 days (even with disconnected water). I called them back to discuss whether or not they were serious about coming back out and Michelle said «we told you we weren’t going to work on your fridge again». Ok, so they could’ve called me back to tell me that officially but rather let me sit and wait and finally reach back out to them. Now its Friday and I can’t get a repair until next week. 7 days of leaking water. I would not recommend this company. I contacted Frigidaire and requested a different company to perform the warranty service.