Viva Nails

I’ve been going to this place for years. If I ever have an issue with how my nails turn out they will fix it without problems. Considering I’m really easy going, it’s only happened twice in the 4 years I’ve been going there. All the employees are really nice. I bring my friends there all the time.

Do NOT go to Viva Nails — the do not honor their own gift cards. Horrible customer service!
In May my husband purchased a $ 40 gift card for me at Viva Nails. I waited until August — of the same year — to use the gift card and had a pedicure ($ 35) and a eyebrow wax ($ 12). The pedicure and the eyebrow waxing were below average — I will write more about their quality below — but the customer service at Viva is horrible.
After the procedures I gave them the gift card and was told after the gift card that I owed $ 42 and that there was only $ 5 on the card. I explained that the card was a gift from my husband, and presented them with he receipt that they gave him that goes with every gift card confirming that the actual amount is in the card. The confirmation receipt read $ 40. The woman I was dealing with — who later identified herself as the manager — said that I must have previously come to their store and used the card. She refused to honor the card. When I asked to speak to another manager, she refused. When I asked to speak to the owner, she refused.
Eventually a male employee — who I suspect is the owner — said he would check into it. His fix was for me to pay for the $ 12 eyebrow wax and that he «would pay for the $ 35 pedicure himself.» With no other option, I paid the $ 12.
1) If a business offers gift cards, and provides a receipt to prove that the gift card has a certain amount on it, then they should honor their card.
2) The behavior of the manager was unacceptable and unprofessional.
The quality of their work — all prior to the gift card debacle:
— The pedicure was below average. The leg and foot massage was not a massage, but a light stoking of my legs and feet.
— She used a bottom coat, two coats of color and NO top coat. What?
— The eyebrow wax… My eyebrows don’t match each other and are not symmetrical.
ETA: I will never return to their establishment. There are plenty of other salons in the Brentwood area!

Came to Nashville for a girls weekend. Went for mani pedis at Viva nails— unbelievably spectacular experience !! I highly suggest this place– you won’t be disappointed!

Walked in, got a seat right away, for a pedicure.
Young man began the pedicure without much conversation.
Got through it in about 45 minutes.
Very nice. no complaints.
Was offered something to drink.
Noise level isn’t bad, no one was on their phone — which was really nice.
Prices are same as anywhere else.
***** edited to add, pedicure lasted 2.5 weeks. began chipping too soon.

Was visiting the area on business and was a walk in last night for pedi and mani with gel polish. Have been getting my nails done regularly for the last 20 years. This is, by far, the best mani and pedi I have had! Employees were friendly and helpful. Service was excellent. Techniques were updated and you felt like their education was strong. Loved this place!

Excellent service, attention to detail, and fast. Had the best gel manicure I’ve ever had and it lasted me almost 3 weeks and I’m REALLY hard on my nails. Will definitely come here from now on!

I just love this place! Have been going there since right after the new management took over and couldn’t be happier. The little extra touches make it great and many of the employees have become like family. There’s a long list of my ‘likes’ here: Jason is so friendly every visit and gives a great little shoulder massage with the manicure. He applies the gel polish so well, it sometimes lasts a full month. My nails end up growing out before the polish can chip off. They are careful and tender with cuticles. Have never had a knick or cut. The magazine selection is always current and entertaining. There is a wide selection of beverages that are offered every visit. And the prices are so reasonable. Sure, you may never see this review because Unilocal tends to push all the bad ones (which I notice are totally out of date) to the top of the review list. But if you make it here, I suggest you make it there and give Viva Nails a try. You’ll be thrilled you did.

I bought my wife a gift card to this place for Mother’s Day and purchased a full manicure and pedicure. We moved and misplaced the gift card for a couple of months, but after searching we finally came across it. Keep in mind she’s visited here many times — at least 8 times a year. She went in to try and redeem and they were over the top rude. Cut her off. Keep in mind there wasn’t 1 customer in there and all the employees were standing around not doing anything. Said they were under new management and no longer honored any gift cards from the past. WHAT? My wife also had a friend with her that would be another paying customer, but lost her business as well. They turned her away. I called up to speak to manager, and explained she had gotten a babysitter for our children and was having a much needed time with her girlfriend and he told me the same thing… said «that’s just the way business goes sometimes.» That the old management issued those gift cards and that if he honored them, he wouldn’t make any money. This is unreal! I explained how often we use them and he said he was happy to get new business. Didn’t even make sense. Beyond frustrated. Will never visit this place again!!!

I love this nail salon. I have been going with a friend every 2 weeks. We get shellac done every other weeks and a pedicure once a month. We are seated very quickly and they are always able to sit us next to each other with no problem. Sometimes it takes us a while to pick out our color but they are very patient with us. The staff is very friendly and always makes sure you are comfortable. I must say we do have favorites. Our go to ladies are Ve & Angela. There is a guy who does an awesome job on pedicures and nails but I haven’t caught his name yet. I would highly recommend this nail salon!

I’ve been here several times simply because it’s so close to my house. I’ve never been highly impressed, but kept giving them another chance. The staff has never once seemed friendly. And there’s never been anything great about the services I’ve received. I’ve finally decided not to return and to go somewhere else. I’ve seen «under new management» signs hanging up recently so maybe things have gotten better.

I went for a lunchtime manicure and spa pedicure with my friend. I called when the salon opened and made an appointment for my friend and I. I arrived and noticed that there was a sign up that said the salon was under new management. I was excited because I was dissapointed at services I had in June 2012. I figured a year and a half later this could be my lucky day. I was not impressed. I had a spa pedicure and a regular manicure. A $ 67.00 total for my services that day. For $ 67.00 I was expecting a real leg or foot massage, I was expecting my toe nails to be trimmed, having my cuticles cut back, a good polish job and for my calluses to be removed. Needless to say none of that happened. My manicure wasn’t much better. My friend helped me decide whether or not to have my manicure touched up. I looked at my nails again and after realizing I was paying for professional services… i asked nicely for some ref polish to be removed around my nail beds and cuticles. There were areas the lady didn’t even apply polish to. like the outside of my left pinky, around my thumbs and my outside right pinky. A nice woman came and fixed the polish that was left on my skin with a nail brush and some acetone. I still felt a little weird asking for it to be fjxed… but I was trying to find some level of satisfaction. Honestly I’ve had a hard time finding a good nail salon that gives consistent good service. If anyone has any recommendations I’d appreciate it. I won’t be going back to Viva Nails. I’ve tried 3 times in the past 4 years.

To be fair, it was quite a while ago that I came in for a shellac manicure here. I stopped in because it is near work, and ended up getting the worst manicure I have ever had. This was when shellac was a relatively new concept, so I am not altogether sure that the manicurist actually knew how to do one. When I left, I thought my nails were such a dull finish because of the lotion they applied to my hands but that was not the case — my manicure had no shine, showed obvious application streaks, and in some places you could still actually see my nail underneath. I do not intend on going back.
**UPDATE — When I walked by recently, there was a very large sign in the window that says «Under New Management.» Not sure how long the sign has been up but hopefully that means the quality and service have improved!

I stopped by for a pre-​vacation pedicure after shopping at Target. I was seated immediately, which was nice. So immediately, however, that I forgot to get a magazine. I was handed over to a nice older gentleman, and I tried to ask for one, but he spoke no English, so I was met with a blank (not unkind, just blank) stare. There was a huge ladder in the middle of the floor, apparently to repair something in the ceiling. Could this not wait until closing? Odd.
So we begin. The water was freezing cold, and he did not let me soak my feet for 30 seconds. Not kiddng – NO SOAKING. This is significant, because he immediately set in with that scary cheese grater thing. He must’ve sanded floors or participated in whittling contests in the past, because this is what he did to my feet. No amount of flinching or painful exclamations slowed him down. He was determined. Granted, my feet are dreadful from running. I tried to tell him to leave some skin on (not joking!) because I can’t run or walk when they’re whittled down to bare bone. Again, no evidence of comprehension.
When he had drawn blood on the left heel, he decided he was finished. Next, he trotted out the cuticle scissors. I’ve never had them used on my toes, and don’t have manicures because of bad experiences with those nasty instruments of torture. I shook my head, but, again, nothing. A normal person would’ve walked out at that point, but I wasn’t sure I could, given the skinning my heels had just endured.
So he cuts and pushes REALLY hard with some sharp instrument into my cuticles for what seemed an hour. I couldn’t watch at that point. Other employees kept coming by and looking at my feet, then looking at him and making comments in a language I don’t understand. This was not comforting. I had paid extra for exfoliation, so you can guess what came next. Shards of glass being pushed with the full body weight of a grown man into my lower legs, as if he were scrubbing a really dirty floor. I flinched and cringed and gritted my teeth. Hot towels were then placed on the open wounds, then it was time for polish. He seemed nervous, bless him, and redid my big toe three times. Three. He then rushed me out of the seat to the dryer and I nicked the big toe in the sprint. I wasn’t about to ask him to fix it, so I let it go. After the drying, I shuffled, in the salon-​issue, hot pink paper thin sandals, to my car, parked waaaayy too far away. And get this: I had forgotten my keys and had to shuffle back in there — aaaggghhhhh!!! I walked the dogs this morning with 4 band-​aids over the tender spots. No more Viva Nails for this over exfoliated woman!

Went (as a walk in) for my first time today to get a «pink & white». I’ve gone to Signature recently, and was hoping to find a place closer to where I live. A lady (who seemed like the boss) acted like I was completely inconveniencing her, sat me down and began with the dremmel tool thing. (I am ok with the dremmel, and haven’t had a bad experience before at Signature or the place in Bellevue I used to go to) The Boss lady nicked two of my cuticles with it — to the point of bleeding, with no apologies! Half way through, she passed me off to a man who did the rest — and confirmed that that woman was indeed the boss, he was more gentle than The Boss lady, but he still nicked my thumb! At least he acknowledged it, apologized and applied a gel or something that I guess was supposed to help… It’s been an hour since I left, and my fingers are still achy at the cuticle!
I also heard The Boss lady talking rudely to a woman who admitted that she had never had a manicure before and was asking a lot of questions…
Skip this joint and go to Signature! I’m driving the extra distance and paying the extra $ 5 next time to get a better experience and a cheap glass of wine!

I am not one to write many reviews, but given the situation I felt it was the only right thing to do. I went in to Viva Nails on Valentine’s day afternoon. From the moment I walked into the door to the moment I left, the service was poor. The woman at the «front desk» was hurrying people along like flocks of sheep and screaming to employees in a foreign language. I went in to get a shelac manicure and left with the worst manicure I have EVER had. Not only was the woman rude (screaming in my face to her employees, getting up several times to answer the phone or talk to people who walked in, etc…) but she also cut my fingers SEVERAL times to where I was bleeding and she had to put some blue liquid on that I assume is supposed to stop the bleeding. She blamed me saying that I jumped – to which I responded, «Yes I did because you just cut my skin!» As far as the manicure goes, I was better off just not getting one. I was to the point where I wanted to walk out mid-​manicure. They were clearly unsanitary (wiping out a bowl someone just soaked their hands in with merely a paper towel and stuffing it into a drawer). Being someone who works in the health care field, I was mortified and thinking the worst about nail fungus and the types of infections that I could probably acquire from this salon. Back to the actual manicure, the woman was not painting my whole nail, and when I would ask her to put polish on the parts she left out she would say «That’s skin, not nail.» Needless to say, the manicure I received looked like it was a month old shelac manicure. The polish peeled off when I went to Target right after because she got some of the top coat on my skin which then caught on things I was trying on, therefore pulling off the nail polish as well. I was extremely dissatisfied with the service here and would NOT recommend this salon to anyone. Save your money and health and look elsewhere.

Quantity over Quality… I’m pretty sure that’s the mantra at Viva Nails.
I have REALLY been struggling to find a new nail salon since moving to Tennessee… this is NOT the place. I’ve read some of the positive responses, and frankly, I’m worried that I’m going to have to lower my expectations because this is the best I’ll find in Nashville.
A few highlights…
Know what color polish you want before walking in… there is no time for browsing.
I’m fairly certain that the appointments are timed — particularly the massage part of the pedicure. Don’t try to relax… they just steam-​roll right through…
They charge an extra $ 5 to remove your no-​chip polish/shellac…even if you had your nails done there the LAST time. Now THAT is ridiculous! It sure doesn’t encourage repeat business.
Both times I have gotten my no-​chip polish done, it was chipping within a day. Believe me… I’ve been getting no-​chip for almost 2 years, and I have NEVER had that happen before Viva Nails.
If you like your fingernails squared… even if you tell them TWICE… just expect rounded nails when you walk out. In fact, you might just get the chance to have diagonal toe nails! I had to fix my perfectly nice polish when I get home — and we all know that filing painted nails can decrease the length of you polish!
I mentioned that my top-​coat was done very sloppy and didn’t extend to the sides of my nails. The response? «It be OK». Really? ‘Cause it’s not.
Not a fan of Viva Nails. Most of the staff seem nice enough, and the massage chairs are wonderful, but the quality is sub-​standard.

I was in the area and decided to stop in for a quick gel manicure, BIG MISTAKE! I had heard so many great things about this place over the years and read such great reviews, I figured I couldn’t go wrong?
The lady that did my nails told me that «nobody wore their nails rounded anymore» and that «square is better», all of this after requesting to have my nails only filed a little and to keep the round shape. Looking back, this is where I should have made my exit, but that seemed rude and I didn’t want to cause a scene. I tried explaining to her that I wanted then «rounder», but the damage had already been done. Needless to say, my nails ended up exactly the way I did not want.
I will Never go back to that place!

I wanted to post an update b/​c I love this place!
I took my best friend for a bday mani/​pedi on July 1. Its now July 10 and my manicure has not chipped at all! I think thats fantastic considering I type on a laptop all day and work at a restaurant at night.
It’s always relaxing at Viva Nails and I highly recommend.

I read the reviews and this seemed like the spot to go near my house. I just moved from out of state and wondered about where to go to get my pink and white acrylic filled. I went to see Travis. They got me in the same day that I called. This made me a little nervous about because back in Mass I same day salons usually they don’t do a good job because they rush you in and out. At any rate, Travis worked quickly and did a nice job.
Unfortunately, my nails don’t look amazing right now because you can see lines from the other fills I had previously still in them (I have a sheer pink color). I think this will grow out and eventually it will look smooth, but I’m holding off judgement until that happens. I gave them a three because although he tried to fix the lines in the acrylic, they are still there and they charged me an extra $ 10 for it. So instead of a $ 35 fill, it was $ 45.
I like Travis though and thought he was a good tech, so I’ll be headed back for another fill in a couple of weeks. Additionally he didn’t put a gel top coat on the nails, he used buffing cream, which I had never seem before. It looked great when he did it but then I went to the pool and put on sunscreen and now they are all matte looking again, although I’m not sure that is his fault, I’m the one who messed with the sunscreen after all.
Update: I’ve been going to Travis for months. After my old fill grew out they look great. I really like getting my nails done there. I’ve upped it to four stars because of Travis. If he leaves I’ll definitely follow him to his new salon.

I decided to try this place becuase I was in the area… SO glad I did! My pink and white nails look great, and the manicurist did exactly what I asked for. Not too often does that happen. Ask for Travis, he took great care of me!