Panera Bread

I frequent this Panera often because I don’t have a lot of time for lunch, but I still want a healthier lunch. A lot of times it’s fine, but occasionally they burn you. And today, I got burnt.
I ordered through rapid pickup, but found my order waiting on the bar instead of the rapid pick up area. I scurried back to Maryland Farms, and opened my bag to find the croutons missing for my soup. Turns out they were in my soup, soggy, and I was less about half a cup of soup. Then, upon picking up my sandwich, my thumb slides through turkey, mozzarella, and kale. The situation can only be described the following way: my sandwich was missing a significant portion of bread. To add insult to injury, they also forgot my side of chips.
I understand everyone can have an off day, but when I called to rectify the situation, I got passed around to three different people who eventually told me to just call back later, that they were busy with lunch. I, too, am busy right now – with no chips, missing half my soup, and a thumb covered in kale.

what happened to Panera Brentwood? New Mgmt? New staff? It once rivaled Publix for service. But lately it’s awful — Slow, not as clean, robotic staff… The mgr (tall lady) used to be out and about ensuring all was running smoothly. Now, no mgr… long lines, coffee old or out. Sorry, but i’m taking my biz to Einstein in Cool Springs. Their staff cares. Their staff recognize frequent visitors and refers to them by name. You lost it Panera

Given my recent «consistent» bad experience with Panera with respect to them messing up my order. I convinced myself that it would not be the case (since this was in TN and not in NC). But, fate had it that they made a mistake again. I ordered the Noodle bowl with Edamame. I made sure I checked it twice.
But what I got was chicken noodle bowl. I might have give myself sometime off with Panera. I have no complaints about their food. But their order handling needs to be revisited.
Bottomline: Don’t get mad when they mess your order. Its normal !

Headed to Franklin after picking up a friend at BNA. Stopped for a quick bite after a tedious flight (for my friend). The service was swift, food was good. Consistency is a byword at Panera — coast-​to-​coast.
My Lemon Chicken with Orzo soup was excellent. Very hot coming out of the pot, savory, flavorful, with plenty of lemon (but not overpowering) loaded with veggies, orzo and nice tender pieces of chicken. My Chipotle Chicken Panini was also excellent. Smoky, just a hint of heat, tender chicken, and melted cheese with a crispy oozed crust.
Please sir, may I have another?

Terrible service – they completely messed up my order. First, one half of my to-​go order was ready before the other half. The order was supposed to be to-​go, and I had to explain this to the cashier TWICE. This wasn’t a huge problem, but when I complained to the manager, he didn’t even apologize sincerely and didn’t even look at my face, he just asked if I wanted my money back. I thought I would at least get a proper apology but I guess not. They’re just concerned with slinging orders.

I use to love this place but the last 3 times I’ve ordered it’s been totally wrong. The staff is nice enough. The food quality and price just isn’t matching up. My salads have been wilty lately and ingredients are being skimped on. I don’t feel like this place is well organized and I don’t plan to go back.

ALL THE STARS. Spectacular service. We rolled in off the road late on the night before Thanksgiving and were greeted with the friendliest, most professional service from Ryan when she probably just wanted to go home to her son.
The food was pretty good, too.

I wish this Panera was more consistent but it is not. I’m a regular customer there and I often receive great customer service one time and the absolute worst customer service the next. Today I got in line for breakfast around 10:50am. The people working the registers were extremely slow so I didn’t get up to the front until 11:05. I was told «Sorry, you’re 5 minutes late for breakfast.» Then they giggles at me and told me someone else was 1 minute late and they turned them away as well… as if that makes it better. I’m incensed and considering never going back to this Panera. The atmosphere is decent and the food is edible, but neither is good enough to warrant this type of customer service.

I work in the area and stop in here from time to time and they are consistent in quality and service. I wanted to take the time to reach out and say good job to a place that gets swamped nearly every work day with the business lunch crowd. I have never been angry about time here. The coffee is also fresh.

Orderly, organized, professional, patient, tasty, relaxed.
Roomy enough to find a table inside or out.
They even have ordering ahead.

My husband and I frequently visited this location when I previously worked out in Cool Springs, and also to meet up with vendors while we were planning our wedding. The atmosphere is nice and clean, and the staff is great… and of course, the food is always delicious.
We will continue to visit here!

I popped my Panera cherry here, and then I did it again and again and again! You can’t really go wrong here, folks, but if you want to have the ultimate experience I recomend the caramel latte, the mac and cheese (out of this world), and the cinnamon scone. And every other pastry too.
Okay I need to stop drooling now so I will bring this review to an end!

I’m sorry but you just can’t beat Panera Bread. I love going local and finding the smaller spots as I’m sure any other Unilocaler does. However, when I’m craving a good healthy lunch on the go. I can always count on Panera, because it always hits the spot.
I have to give mad props specifically to this location though; Being in the heart of busy, businesses in Brentwood, this place gets PACKED around lunchtime, I mean lines to the door if you hit it between 12 – 1. However this place never ceases to amaze me in how fast they move and how fresh and hot the food always is. Don’t let the lines deter you. They are FAST! And to be honest I have never had a bad meal here! My go to is always the «You pick two» I can’t resist the creamy tomato soup and the Asian sesame chicken salad. Yum! If you’re really watching your calorie intake thy have all the calories listed right there on the board. Makes staying on track that much easier. Love me some Panera :)

I like Panera, their gradual price increases and decreased portion sizes are becoming disappointing, but hey its business right? I do enjoy their food on occasion, really like their coffee and often stop in bagels for the office. It isnt a first choice for lunch any longer, but definitely not marked off of the list of options just yet.
This particular location has a very friendly staff, and the restaurant is always clean and the outdoor patio is nice in the warmer months. The parking is an absolute nightmare, as is this entire shopping center, but if you have a compact car you can park on the side of the building and get in and out pretty easily.
Overall, a good spot if you arrive during «off» hours or don’t mind maneuvering among the traffic and tight parking.

Just stopped in for a coffee in way home. BIG shoutout Katlin for excellent customer service with a smile. if to sip my pumpkin spice latte now!

I come to this Panera often to have one-​on-​one meetings with my staff. They are always very friendly first thing in a morning and have a great selection of bakery goods and fresh hot coffee. If you’re planning to have a meeting of more than a couple people at this location I would highly suggest getting there early. Normally I arrived around 6:30 for 7 o’clock meetings and the place is already filling up by 7 o’clock with very large groups and several smaller groups. Just goes to show you that a lot of other people think this is a great place to meet have morning meetings over good cup of coffee.

Panera = heaven. I just sit at work and dream about their broccoli cheddar breadbowl. I’ve never had a bad bite of it.

Panera is the only restaurant that I do carry out from that gives me the feeling of bringing home a good replacement for a home-​cooked meal. Sure others are fancier, but Panera food actually resembles something I might cook.
In addition, the prices are reasonable and a tip is not expected so I feel that I am saving 20% from what I would pay at O’Tuepplebee’s…

Has something happened to Panera? My reaction to visiting Panera has always been an enthusiastic, «ALRIGHT!», but this visit left me really underwhelmed.
The food I had was alright, but this experience with Panera just isn’t living up to my memories of past experiences. I had the salmon Caesar salad, and a half of the tomato and mozzarella. The salmon itself was cold. I wonder when this salmon was seared — it was probably (definitely) NOT in the store, right before I ate it. My first bite of the sandwich was a little alarming. I was turned off by the over-​stewed-​ness of the cherry tomatoes. (Not the number one choice of tomato to have heated in a sandwich!) Interestingly enough, as the panini cooled off, I began to enjoy it a little more.
It IS nice to have interesting salads, soups, and sandwiches available as fast food, in addition to fun coffee drinks (which I haven’t had a lot of luck with in past Panera visits) and baked goods. (Speaking of which, the last specialty bagel I had from Panera was REALLY dry.)

Panera is consistent in it’s offerings and quality.
The morning crowd is pretty heavy on groups doing Bible Studies and business meetings. Therefore, it’s a great place to watch people.
I like the coffee and the pastries in terms of freshness and prices.