Sun Tan City

The customer service was great but I paid $ 43 for a spray tan (which came with 2 complimentary lotions, one for boosting color and one for exfoliating, neither of which I will likely ever use). The results of my spray tan were awful. I used the barrier cream as directed and my hands are now orange, the tops of my legs are as pale as ever. Very thankful I did the spray tan for a beach trip and not a major event.
Would have been better off going with an airbrush tan for the same price and far better results elsewhere.

I just waited twenty minutes on an empty bed and had to leave because I had another appointment. The bed was vacant but not clean. One of the attendants cleaned it and then went back to the register to wait on someone else. This location is very well-​maintained and the people working there are nice, but waiting for such a long time when they’re only somewhat busy is annoying. I have a premium package that I would like to use. I understand that I should expect a wait, but this was excessive. I waited a while last time too. I’m not sure what the point of online check-​in is or whether I will continue to visit this location/​maintain my membership.

Never going back to this place on the weekends. The staff were flustered, messy, and rude to their customers. After I checked in, I’m normally asked if I want a standing bed or flat bed. Not this time, I get whatever they chose. After waiting 15 minutes, I was told to go to room 12. As I was LAYING DOWN in the bed, I hit the start button 3 times before it turned on for 30seconds and then turned off. I had to get dressed, go back out to the lobby wait behind the endless line; only to be shouted at across the lobby that «You went to the wrong room! I said 10! You can go back to 12!»
Having worked as a retail manager for 5 years multiple things about this scenario were completely wrong. First, the young woman should have come to me, not shouted out above the crowd of people in the lobby. Second, she should have never stated I was in the wrong, customer is always right, so you just needed to say «I fixed your room ma’am you can go back and enjoy your session». Third and final, I was still in a laying bed, not offered the standing bed after I asked.
And then there wasn’t an apology or even any comment when I left. If I see this woman working again, I will not return to this salon.

Not only is this place over priced, but whats worse is the customer service! Never have i ever been treated so poorly. It is so obvious that they are only concerned with the commission they make off of you. Don’t get me started on the customer call service. They will do everything they can to not keep you satisfied.

It’s a little pricey for their memberships that isn’t the basic bed but this location has THE nicest, most helpful employees. I was doing the spray tan for the first time today (they give you a free session when
You join!) and one of the girls spent 15 min showing me the machine, giving me tips for the best outcome. I was so nervous and she did a great job answering my questions. My spray tan came out awesome. Not to mention the lotion
They helped my pick out to use in the regular beds gives me amazing color!

Rude staff. The guy working the desk was flat out rude and curt that I just walked out. I drive around the corner to a place next to Kroger and had GREAT service w/​better equipment. «Enter at your own risk»

In 2009 I was going to Australia in March for a friend’s wedding, I was warned by a friend there to 1) get a base tan, 2) bring enough lotion to block out the sun as I would turn into a dried prune. On the first piece of advice, I struck out for Sun Tan City to get a base tan.
I joined for a month, explaining what my deal was — I needed to get enough faux sun so that when I arrived into Sydney I would not instantly turn to a beet-​red mess and that I really had little interest in what I looked like. Put me in and let me get my sunburn out of the way.
Every time I would go i was told of some new cream or product I could buy… did I want a spray tan today? No, I do not care what I looked like. Did I want a bronzing agent? No, I just needed to burn. Did I want to upgrade to Megatan? No. The upsells seemed to be what drove them there.
I went back approx 20 times, I became a slightly less pasty looking IT guy, went to Australia, wore sunscreen 1 day and determined my friend was part vampire as the sun was not bothering me at all.
When I came back I had discovered I sort of dug tanning in the morning, and every now and then they would have a Club Sun members get a tan for free for a week (club sun is the membership fee you paid up front which gives you access to the beds and then they try to entice you back every few months with specials). I discovered that during the free weeks, with Club Sun free tan week printed on their window, some times I would be told that they were not free if I was not currently in a plan, I would show them the email, point at the sign, or call the manager and get that taken care of. It happened so regularly I was pretty sure it was a cost-​savings measure, each time I was instructed against the sign’s or email’s pretty darn clear wording to purchase a new membership, every time I ended up getting it free.
during free tan weeks I would be turned away for being pinkish or looking burned
I don’t really go any more, it was an ok place and the nicest I have seen, but the prices were not enticing and the hassle for an advertised free event was annoying, and quite honestly the most I ever did was turn a slightly darker shade of pale.