Haagen Dazs Shop

great place

Have to say they don’t have the best ice cream in town! The store is split to both Haagen Dazs and Auntie Anne’s Pretzel so their for they don’t have big variety of flavors. The place is all the time packed no matter where or when I’m coming.

First and last time there. How I wish I got the girls name that ruined my Haagen Dazs experience.
On a hot Summer’s day, my boyfriend and I rolled in there to get some ice cream… because ice cream.
I ordered first. I TRIED ordering 2 different things, both times being told they didn’t have the product, so I settled on the banana split.
My boyfriend, poor soul, ordered THREE things, each time being told it wasn’t available, and so he settled not for any of the ice cream products, but for a lemonade from the Pretzel half the store!
5 main items unavailable is unacceptable. And these were items that were being broadcast around the store as their première products to be sold! How can you have posters on every wall about your new ice cream treats yet the store has no stock to make this?
The banana split was godawful and the girl was literally chipping away at the ice cream to pry it out of the tub. Freezer burnt! Expired tasting cherries, a TEASPOON of fudge on top just to tease you (even after I asked for more), and bananas that weren’t ripe! It was the worst banana split I’ve tasted in my life.
To top it off, the girl serving me was so distracted (at nothing) that she dropped my debit card in the whipped cream on my banana split! As we both go to grab the card, my ice cream gets dropped on the floor, but only enough so that all the whipped cream flies off. I myself had to clean the mess up from the floor, the counter, and my card, while the rude girl walks away with an attitude! I pitifully eat what’s left of the banana split with my boyfriend. Couldn’t get past a few bites. I was too disgusted with what just happened and not only that, the place was filthy and garbage cans overflowing so much so that you can’t even throw anything away! Literally! (See pics!)
The only saving grace was the lemonade and pretzel we ordered later on, which is not what we even went there for!
Never again!

Awesome Ice Cream cakes! They make expertly designed Custom Cakes with the best ice cream flavors!

Not great, not bad…
Been here a few times. Personally I have never had a problem with the service. Though I always got my ice cream to go, there have been times where a table or two needed to be cleaned. Speaking of tables, there are only a few available so you may be out of luck on those hot summer days/​nights.
Keep seeing the sign for the pretzel dogs but never the right time to get. I always want ice cream every time I am there. Will have to give those a try at some point.
Not much for choices just for ice cream unless you get them at the restaurants that are in the area. At least the ice cream isn’t bad.

I have to say the only reason I come back to this shop is because there frozen coffee drinks taste so good. I really feel bad for the owner of this shop. It’s alway so filthy in there when ever I visit. The staff are all young ladies that don’t seem to take complete pride in there job. The location of the shop is in the very lovely Streets of Brentwood out doors shopping strip, and it very neat and clean out along the streets, but as soon as you walk into Haagen Dazs all I can think is «are you kidding me, there are 3 of you working in this small shop, why the heck can’t one of you sweep the floors to remove all the dropped cones, pretzels and dirty napkins or wipe the small tables clean, or even try and get the filth out of the customer bath room». Hey now that I read my review I don’t think I’ll be back, no telling how their personal hygiene is with regards to washing hands before handling the customers food :-(.

Thanks for staying open until midnite periodically for special premiers. The service is consistently great. We were very pleased with the cake we got from there. Thanks!

Ordered the coffee ice cream which was really good. It is connected to Auntie Anne’s pretzel’s so if you don’t like any of the flavors you can get a pretzel or pretzel dog.

Stopped in while waiting killing time before the movie starting at Rave. We had two of the pepperoni pretzels.
Service was fast and friendly.
Only complaint was not having ranch. What kind of place sells that much pretzel related things and has all those sauce choices but NOT ranch?! That is the minus 1 star.

Haagan Dazs is my favorite ice cream, I just love it. But I do not think the Haagan Dazs in Brentwood justifies how good their ice cream actually is. This is also an Auntue Anne’s as well. I had a few complaints with this place. First of all, every seating table in the place was dirty and needed to be cleaned, there was melted ice cream on the tables and chairs and the floor was sticky but the employees did not bother cleaning. I took my younger brother for the first time to try ice cream and he had gotten the chocolate ice cream in a sprinkled cone. He actually liked it and I was happy but once we started walking outside and he said he felt something hard in it, and it seemed like a finger nail. It was hot outside and as the ice cream was melting, we saw the nail sticking out. We walked back into the store and told the girl who was working at the register. The manager then came and asked if she could see and we gave her the cone and she went through the entire ice cream and about five minutes later, so found it. She was shocked and I asked her to remove the chocolate ice cream so no one else gets a finger nail in their ice cream or for employees to wear gloves. Overall, I think this place is plain nasty, they either need new management or employees. This place isn’t kept well enough.

I have been here several times and so far no complains on the service. I am shocked on reading most of these reviews that attack the service. I don’t want to compliment them either, but at least it’s not «bad» My only suggestion is to stay open later, they close TOO EARLY! During my last visit, my pretzel was fresh, soft and very tasty! no complains here! :)

P*SS POOR SERVICE!!!
First, I would like to be clear, I am talking about the Auntie Anne’s /​Haagen Dazs in the Streets of Brentwood (which is off of Sand Creek) Brentwood is a small city and I am pretty sure these are the same ones seeing as there is not another one in Brentwood. I am only making this clear because there are 2 Unilocal profiles for this business.
I have had poor service before but this has got to be one of the worst. I walked in and immediately i notice a small selection. This happens. Many food establishments with food that is ready to go often find themselves with a small selection when business is either really fast or really slow. No biggie.
My problem is, my friend asked for an almond pretzel and since there was none, the girl exclaimed «UGH! does that mean I have to make it? !»
Hate to tell you this but… THATS YOUR JOB! You would have had to make new pretzels anyways since there was only a few left!!! The girl then proceeded to give me and my friend dirty looks while the other 2 girls on the clock were just sitting around trying to look busy. 2 of the girls started talking sh** in spanish. I am guessing my bald head and light skin threw them off and they thought I didnt know what they were saying.
MY DAD IS FROM MEXICO SWEETIE!
I made a comment in Spanish as I walked out and one of them just looked at me and rolled her eyes. Disgraceful behavior to say the least.
Never again will I enter this establishment

I still remember the first time I had a Wetzel’s pretzel a few years ago. Having grown up in downtown SF and tasted many a dry street vender pretzel, I was amazed at how good a freshly made pretzel could be. My tummy was heartbroken when the Wetzel’s Pretzel closed down after just a couple of years and was replaced by the Popeye’s Fried Chicken that now stands.
We wandered by Auntie Anne’s today. I’ve seen the chain in various malls but never had tried it before. So we stopped by. The line was long with post-​Xmas shoppers but it moved quickly. Pretzels, pretzel sticks, pretzel bites, and pretzel dogs were being rolled and baked as we stood. Service was efficient.
I ordered an original with salt and the bf ordered a cinnamon sugar. The pretzels were moist and soft (perhaps a bit too soft – ie. undercooked), but nowhere near as delicious as the Wetzel pretzels I remembered. The flavor of the pretzel was nothing special, and the bf remarked that it even reminded him a lot like the pretzels in the chip bags that you buy at the supermarket. The cinnamon sugar pretzel was so thickly coated with cinnamon sugar that it was even too sweet for my sweet-​toothed sweetheart. The pretzels weren’t bad, they just weren’t that good.
Wetzel’s Pretzel, I still miss you. Auntie Anne’s could never take your place in my tummy’s heart.

Twice my daughter and I entered this business on extremely hot summer days. There were only a few customers inside, and the 2 employees were not terribly busy. We stood and waited to order, and stood, and stood. The employees neither looked up nor acknowledged us in any way. They could have said, «We’ll be with you shortly.» Nothing. Nada. I will never set foot in this place again! Terrible customer service. Be forewarned.
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