Advantage Pools Bay Area

We had an excellent experience with Diablo Tropical Pools (DTP). We had very specific ideas for a moderate-​sized «high end» design for a moderated-​sized swimming pool that featured both aesthetic contemporary architectural qualities, materials and details, to be combined with functional recreational uses. As this was our first pool, we lacked knowledge of the options for permitting, construction and maintenance requirements. We interviewed several pool companies and checked into their past experiences. We had concerns from the past reviews of DTP, but when we met Brian, we were impressed with his knowledge, experience and enthusiasm for our pool project. We appreciated his honesty about his work and his commitment to work with us to provide the kind of pool we wanted within our budget and schedule. We made the right choice with Brian.
Brian was very helpful throughout the process. He provided working plans for our design and showed us what options and features he knew would work best for us. For example, we did not know anything about water treatment systems. Brian provided us with all the information we needed about pool water treatment systems and provided us with a recommendation based on his experience. When we learned about a new innovative technology for water treatment, he actually met with the inventor to determine how effective that system would be and its reliability, and then came back to us with his recommendation about it. He secured the necessary permits for us, and pool construction began immediately. Brian kept to his part of the schedule, that had to be coordinated with our landscaper. Coordination between Brian and the landscaper presented some challenges, but mostly were not his problem. In fact, Brian made up for certain deficiencies of the landscaper and assisted us in correcting problems that she could not or would not fix. significantly, he provided those services to us at no requested additional cost. In doing that, Brian demonstrated his genuine commitment to real customer service. Brian was a delight to work with, always enthusiastic and helpful. With DTP’s assistance, the pool is everything we hoped it would be. We highly recommend Brian to anyone looking for knowledge, experience and good customer service in their pool contractor.
Thanks again Brian!

I would never recommend Brian or Diablo Tropical for a pool or cement in your backyard. The cement around the pool was cracked within days of pouring. The solar installed was improperly installed and came loose within a couple months. After a repair it has come loose again and when I called and sent an email about the warranty, he never responded. I had to have a roofing company secure the solar. Also, our contract listed a separate pump for a water spill and there wasn’t a separate pump installed. His people measured our yard for the cement and he later said they measured wrong and needed more money. This was in the middle of the project so we measured it together and it was the same as his people measured. Even though there was a maximum price for the cement written and initialed on the contract, and the cement measured what his people said, he still requested more money. What else could I do when my whole yard was dug up! I would not use him for your pool, cement or solar unless you want problems And to be charged more than the contract agreed to!

I’m only giving Brian 1 star because although the pool is awesome his service is terrible. Anyone can contract out to build you a nice pool! We started the process in September 2013 our pool wasn’t finished until April 2014. We were promised things that he never delivered and our concrete is still broken even after MANY attempts to get him to send his guys out to fix what they broke. I would not recommend Diablo Tropicals, as a previous person stated there are many other contractors out there that will deliver what is promised.

A friend had a pool installed by Diablo Tropicals last year. He referred us to him but with the caveat that you have to stay on top of him as he doesn’t always show up when he is supposed to. On the first phone call, we reached him directly by phone. He went on and on (on the phone) about things to look out for with pool contractors and basically gave us a pool 101 lesson over the phone. Fair enough. He then asked us to email him at the company email to remind him of our appointment for the following week. Did just that, received a confirmation, and he was a no show. We thought we would give him another chance, reached out to him, set up another appointment for the following week, and guess what, another no show. We have scratched him off our list. Obviously this guy has no business being in any business if he can’t even put his best foot forward in trying to secure new business. BE FORWARNED. There are too many other pool contractors out there who will earn your business the legitimate way. RUN, DO NOT WALK!