Icing

I was reading all the reviews on here and I gotta say that I disagree! Every time I go into that store I have a great experience! Wyatt pierced my ears about a month ago and he was so fun and energetic! I even brought my friend in to get her ears pierced too. Zana pierced it this time and she made sure everything was perfect. I make it a point to come to Icing every time!

If I could give 0 starts I would. 1^st time here from outta town & only came here to spoil my little cousins. Wyatt who’s a Manager was nice when I spent over $ 100, yet when I went back to politely question the receipt he was incredibly rude as well as the other female Manager with a unique name. She looked at me like I was an idiot, didn’t listen to what I said, therefore I returned 3 items I purchased for a friend. She said to Wyatt she wants to return this, he rudely said «all of it?!» I said no, 3 items. Yeah don’t worry you’re still getting your commission & my $ 100+ as well as the $ 60 my cousin spent on her kids. Their buy 3 get 3 free is a total scam & they completely work that & takes advantage of customers with it. I didn’t even get the full price back for the items I returned. When I thank’d Wyatt he forced a half a** smirk & said nothing. Horrible people to have represent your company/​brand.

I’m so annoyed at how fake the employees are. They’re only nice to you if you buy stuff, and give you attitude if you don’t buy something they suggest. They all need an attitude adjustment like yesterday.
The quality of their product sucks, and is too expensive for the cheap quality. I bought and item a couple months ago and right when I got home and opened it, it broke, so I came a couple days later and returned it and the person who sold me the item was soo butthurt about it too. Id skip this store. The product and employees suck

I came in this morning and got my ear pierced, the man working was very nice and helpful and did a good job piercing my ear. But I must say the prices are ridiculous. I won’t lie I didn’t have much time so I decided to get it done. Luckily the customer service was awesome. But due to the prices I won’t be coming back here.

I’m being nice.
Ashlyn was rude. She couldn’t even apologize for not knowing that clearance was half off. Her excuse was that she came into work and haven’t rang up anything yet, and she spoke very rudely, saying «I am right» and «See, I WAS right» because she did not know. Then doesn’t that make you WRONG? Is it THAT hard to say sorry OMG. If she’s a manager/​supervisor and acts like that, she should have apologized. Insisting the whole time over and over that she was still right. The prices are MARKED DOWN IN RED. Doesn’t that make it clearance? !!! Anyhoo!!!
I only come here when things are on clearance. The things they sell here is very low quality, and super pricey if it’s regular priced. the bracelets I got was $ 10! Each! And it’s cheap plastic. But it’s shiny and I get a lot of compliments. I hope it last at least a month. FYI my bracelet was not on clearance. My scarf was. I think it was $ 20 regular price, $ 10 clearance, but half off, so $ 5. Not bad!
Anyway, that’s all.
Thanks for reading.
~*kenzie&~

I bought 5 items or so and literally everything fell apart… most of the pieces fell apart WHILE I WAS TAKING THEM OUT OF THE PACKAGING. There are some cute pieces, but don’t expect to wear them more than once… if at all.