Kay Jewelers

The whole experience we had was nothing amazing. It was just another person helping us and we didn’t feel a connection when we were looking for our wedding rings. I want to be happy with the person I buy these things from and I felt a little pushed into making some commitment and opening a new Kays account. Yes I do need the rings but for the way I felt I will travel three hours to my ring guy (who also works for Kays) and just work with him.
I am about relationships but some people don’t believe to much in that either. I am thankful for what the associates did for us but if we walk out because we were not happy with the numbers we seen then we don’t mind going another route. Spending thousands and thousands of dollars with this company l would expect just a bit more. This isn’t like being shoes or a hat this person is going on a journey wish us and we will remember who sold it to us. Not someone from here though.

I have always received great customer service here. I was able to find a ring I liked and came every 6 months for cleaning. With the insurance they send your ring out to get dipped if you ask. It comes back looking brand new.
Just recently we decided to upgrade my ring to the most beautiful ring I have seen, at least in my opinion. :) it was super easy to do. I traded my ring in and waited for them to resize the one I wanted. Anytime you want anything done to your ring it takes about 2 weeks. Sadly the ring I just bought lost a diamond within the first 4 months. I brought it in and they were very apologetic and sent the ring out to be fixed. I should be getting it back this week and cannot wait to have my ring again.
The process is always smooth for me and never takes too long. The ladies working here are so sweet and remember who you are.

Me and my fiancé go in here asking to see black diamond rings and the lady «helping» us was so rude. While I was talking she would cut me off. My fiancé even notice. She was showing me the black diamond engagement rings SHE liked because the one we described that we saw online wasn’t «pretty» for her. Ugh. This is a ring FOR ME not for you. I don’t care if you don’t like it. After how she was acting I just seem uninterested in everything she was taking about and told my fiancé to let’s go. I love Kay but definitely won’t be returning to this one because of bad customer service

Went to get my watch a new battery and was told one day. ONE DAY !!! it’s been over a week and not once did they reach out to me to tell me this. My daughter gave me this watch and she was not able to visit me this year and wanted to have a little piece of her with me during Christmas !!! Thanks for making my holidays that much harder to deal with. Avoid this KJ and attempt to go somewhere else or another location. This is not how a jewelry store or any store should run its business.. A sorry from a complete stranger means nothing !!!

Worst company ever. They completely destroyed my ring. I could not believe they thought it would be okay to hand me back my ring looking the way it did.
First, husband purchased my ring only to have 14+ mêlée fall out. Why would my ring loose 14 diamonds. I work at an office all day!
We brought my ring in. I had been coming to my 6month inspections religiously. They replaced my diamonds and when I for it back they had polishes off all of my milgraine and my rose gold looked black.
The lady there denied to my face that anything looked wrong with my ring. Rather than trying to fix things she sat there and denied that the ring looked horrible.
They have an awful sense of customer service and they don’t see the value of customer retention. They completely destroyed and sentimental piece of my marriage and did nothing about it.

I have had trouble with this Kay’s for a while now. Today I went in to get help with my ring that has left deep and painful scratches on my hand and all the manager could say was «you can either send it in to get fixed» which I have about 4 times in less then 6 months or «well you can upgrade for a ring that’s double the price of the one you have» I will NEVER again shop at Kay’s they have HORRIBLE customer service and they are unhelpful!

Friendly customer service but they tell you 12 months no interest credit card, only to sign up and get your first bill and its not 0 interest.
continuously mess up my account. they resized my ring a whole size smaller than requested then charged me to resize it back to the original size.
on 2 occasions trying to get my husbands ring reordered, they promised it by one date and wasn’t in. When I called I asked about it before our wedding, they said «oh its not in yet…» then it magically appears in the store an hour later.
the second time, when we dropped it off to get a new size (because they ordered the wrong size) we needed it because we were moving and they originally promised before Friday. I called and said it would be in the monday after. After i let them know it was promised by Fri and we were moving and needed it, again it magically appeared ready in store Fri an hour later.
will never shop here again

Excited about my upcoming wedding my fiancé purchased my band at the kay jewelers in brea.
However the band was not my size so I needed to get it resized. After waiting 3 weeks for my band I get a call that it is finally ready. When trying my band on I notice once again that my band does not fit and is too big. I tell the sales rep it does not fit and she says «it looks fine to me» then goes on to claim that my hands will swell up in the heat so it will fit me better. That’s the most ridiculous thing I have ever heard!
After having to argue with her that I need to be resized she does something very insulting!
She brings a ring of keys to resize me and tells me to try on a ring that is one size smaller than my ring. I then tell her it’s a perfect fit and she laughs in my face and says it’s the same size as my current band. I argued with her it wasn’t since they fit completely different and she then noticed the ring she resized me with was one size smaller. WHAT AN IDIOT!
Fast forward 3 more weeks I have still not gotten a call to pickup my once again resized ring. I will however get the insulting employees name once I pick up the ring and give any more updates on Kay Jewelers Brea Malls HORRIBLE SERVICE!

Nope. Will never attempt to do business at Kay Jewelers again. I’ve never been so appalled by someone customer service.
I’m recently engaged, my fiancé had a custom ring made for me (it’s batman themed and amazing), but it was slightly too large. So last night I decide to shop around and see what it will cost me to get it sized, and came across the Kay shop in the mall. I ask the woman at the front of the shop if they do ring resizing she says yes but quickly looks at the ring in my hand, curls her nose at it and says «oh, what’s it made of? White gold?» I tell her silver, she then says «and the center stone?» (because my stone had anything to do with my ring getting resized) I tell her is a cubic zirconia. Without missing a beat she informs me «oh, no, we won’t work on that» basically telling me my ring is too cheap for the likes of them to work on… I’ve never been so aghast… I walked away turning to my two friends asking if I was crazy of if that’s actually what I heard, they both were as dumbfounded as I was. It’s fine if that’s their policy, but the woman had zero tact in informing me of it.
On the bright side, she continued to tell me about the hole in the wall jeweler in the mall (jewelers bench), who I went to and they were amazing. Affordable, fast (less than an hour) and did a better job than I could have hoped for, cleaned it up and everything, it’s beautiful… Spend your money on the little guys and not the thieving big wigs. The other big names that would bother to give me the time of day wanted to charge me nearly triple and wouldn’t have it ready for nearly a week…

First time we went in one of the associates kept telling us it was good to open a credit card, it would help our credit, and continued to push it on us. We fell silent, not knowing what to say and she just kept talking about their credit card, so we left. A couple of weeks later we had to buy a ring and just casually walked in. This time the sales person was friendly and even offered us discounts. The whole problem occurred when it was time for getting the ring. He kept telling us it’d be resized in a week. Then we Call after a week and they told us no resizing is completed under two weeks. And now finally we’re picking up the ring after 3 weeks, and they give me the wrong size. They’re not getting a new loyal customer today!

I love this KJ I always come here for cleanings and up grades. Their customer service is great sweet ladies

I’ve been to this location about 5x this year for both cleanings and purchases customer service is always on point. I honestly haven’t had a rude employee yet everyone has been very helpful.

This review is for the service we got. We had all the intentions to purchase but it just didn’t feel right. The manager was so pushy and didn’t have an ounce of honesty she was so money hungry it was upsetting. Before she was even showing us something she kept bugging my fiancé for his driver license to open an account. We kept telling her were just looking but she kept insisting on his DL! So rude and no we don’t need to open credit here she was just so pushy!

My poor mom went in to exchange the necklace she received at my brothers wedding. (After one month a stone fell out.)
The lady treated my mom like she had stolen the necklace. She was just plain awful and extremely rude to her.
Do NOT go here.

This place used to have good customer service but it seems like everyone left! The last few visits I had I dealt with the Filipino manager. Her name is Vivian! She is SOOOO rude and VERY hard to deal with!!! Why are you even a manager? I guess Kay Jeweler’s standards are low or they can’t find a better candidate!
Her accent and her questions don’t make sense! I tried answering her but why do I need to answer your stupid questions when everything you need to know is on your computer? All my purchases have been from Kay’s!
She will always try to up sale you on items you don’t even want. She showed me the Leo diamond. Why the f am I going to buy a freakn $ 3,000+ Leo diamond? I just came in for a cleaning!
She said it’s ok. Just charge it on your credit card. It will help your credit score. No lady! No means no! Let me see YOU charge on your credit card first! It makes me want to drive to a further Kay’s just so I don’t have to deal with her! And it seems like she’s ALWAYS there!!! Be aware and avoid her at all costs!!! She will ruin your experience with Kay Jewelers!

My husband and I went into Kay Jewelers to purchase a Valentine’s gift necklace. I picked out a diamonds in rhythm ¹⁄₃ carat necklace in 10k yellow gold $ 499.99 that had to be ordered since they did not have it in stock. I was excited about my upcoming gift. My husband and I waited over an hour for them to order this necklace. They had tried several computers & notebook to place the order. The salesperson & Manager told me to open a Kay Credit account to save an additional 10% on the necklace so we did. Looking at my emails I see that two orders for the necklace were processed but left it alone knowing it would be fixed when I came to pick up the necklace. When the item arrived 2 days later (yesterday) we went to pick it up. The manager would not give me the 10% discount on the necklace because that offer ended the day after I ordered the necklace. The manager was belittling raising her voice, starting calling me Miss Ann, and looking at me like I was a piece of dirt as I explained what SHE had offered me when I went to order the necklace. I then showed her the order form that SHE clearly wrote that I would receive the 10% discount when the item arrived into the store. She looked at the note like she had never seen the note. Then she said that her employee (the sales clerk that helped me initially) was in violation and will be in trouble for this. She said she will give me the 10% discount as if she was doing me a favor. I said I no longer want the necklace for all that I have been through. This morning looking at my bank account I see there are two charges for the necklace pending. I am so over it!
DO NOT SHOP AT KAY JEWELERS BREA MALL!!!

Manager is mean, not friendly and seems like she just wants your money! Cheaper deals online on the Kay’s website! Don’t come here!

Not entirely horrible customer service, but the lady I dealt with just seemed like a fish out of water. She also didn’t appear to be accommodating or knowledgable. Their selection was also fairly unimpressive.

I went in this evening to pick up my items that were being repaired and wasn’t even greeted. I was standing at the counter and some Asian lady, long hair with a mustache came up and said «here to make a payment?» I replied, no I am here to pick up my items. I gave her my receipts and she took them, looked at them and said, «you sure you don’t want to make a payment?» I said no, why would I? She got my items and gave them to me and never said another word to me. I said, are we done? She never replied she just shook her head no! I don’t know how to even describe her as rude or just no personality. Either way, it will be the last time I come to this store.

I like their policy of always replacing any fallen diamonds but the selection isn’t very vast. Their sister company, Jared is down the street and has TONS more. Nothing against Kay… just nice to have options. :)
Staff is nice but clearly I got my ring at Jared. Check them out! And since you’re in the mall, get a pretzel and some candy from Sweet Factory. Might as well come out a winner regardless. :D