Diamond Wireless

Beware of a double Early Termination Fee charge $ 400 from Diamond Wire before 185 days and you will get one from Verizon too for $ 375. Do not buy anything from this company

The employee who has hair in ponytail has no idea what he’s talking about. Extremely unprofessional!!! Walked up and he was eating cookies and kept eating cookies through my questions. When he would speak he leaned and cover his mouth to the point of I had no idea what he was saying. Instead of taking care of my questions regarding my phone he was offering services for personal trainer. Ended up leaving and going to another Verizon. Get rid of this guy!!!

The employees who work at this location are rude and not helpful. My sister and I visited this Verizon kiosk yesterday afternoon after we bought her an iPhone in the Apple Store.
On our first visit, we waited to be helped, but the employees ignored us. We continued to wait and they finally acknowledged us by saying, «Hello.» There were no other customers, but they did not help us. Instead, they knelt under the counter and began gossiping about the customer who just left. After a few minutes of this, my sister and I decided to leave.
We made a second visit to this kiosk only hours later because we still needed help. During this visit, the employee who talked with us was extremely rude and said he could not help us. We headed to the Apple Store and they helped us instead.

Went here today to ask some questions the girls gave me a run around. They didn’t want to do there job. I called another store & explained my situation and the guy said that they are just being lazy and he would call to make sure it gets done. So he called the store & the blonde chick just gave attitude. If you don’t like working at at kiosk go find something better.
I would never refer family or friends– Verizon customer service has just gotten worse over the years.

Wouldn’t go back to this store. I called about how something would work if I changed my plan and one of the managers said «we can’t disclose that info over the phone» since when can you not answer a general question over the phone? They just want you to go in there to get money out your pocket! And the guy hung up on me after he said that, never going here. So unprofessional.

Don’t let past reviews sway you. I recently had a Wonderful experience getting my daughter a new phone from this authorized Verizon dealer. Both Maribelle & Abraham were very knowledgeable and professional. I feel they went above and beyond to help us with our purchase. I will definitely be returning next month for our next upgrade.

I’ve had some unpleasant experiences with other employees at this particular Diamond Wireless in Brea but once the new manager Alex apologized and guaranteed me that no other mishaps will happen AND he helped me with other issues I had with phone, I left a happy customer. So go see Alex at Diamond Wireless in Brea Mall.

I was in an absolute crisis after leaving the apple store and saw this verizon retailer so I decided to stop by and see if they could help… Francisco SAVED THE DAY! Not only could I keep my old phone but I received a brand new iPhone 5s. He was so friendly and helpful and really seemed to care about the issue at hand. I will definitely come back here for all my verizon needs and tell all my family and friends to do the same!

this place is a verizon wireless kiosk in the brea mall. just know that they hire young kids who will try to do anything to make a sale. there pay is based on commission. so don’t believe everything they say. I went there in January and some guy supposedly gave me a great deal, a month later I got the bill and saw all these extra charges he didn’t mention. I also told him I didn’t want insurance on my phone and I got a charge today for it. so he put insurance anyway. I just called to cancel but I had to wait forever just to do it. and I had to go through so much hassle just to know why I got charged so much. here’s my advice… don’t trust anyone and read EVERYTHING before you sign. I was dumb enough not to. STAY AWAY FROM THIS PLACE. I’m contacting the BBB because of them.

My parents bought a «new» galaxy tab 2 there. Turns out someone named Francisco Jacobo has been using it. When my sister tired to set up the gmail account his was signed in and he’s been sending homemade lonely man pornography… They went to talk to the manager and it turns out, that’s him! They received a full refund, but still, pretty sickening experience.

Diamond Wirelss Verizon Kiosk — I was VERY disappointed with this and two months later and a $ 65 charge I’m still trying to get a hold of them to get a refund. I was charged an activation fee on a phone I never received, never received the email confirmation after contacting them twice and now they don’t answer their phone. Really? Is this how they do business. DON’T GO HERE!

Once again, it is I, your friend and humble narrator. Today kids, we have a story about the ladies of Diamond Wireless at the Brea Mall. Don’t worry, it’s a fairly brief story. I know how I tend to ramble on at times…
Today I found myself having to exchange my cell phone at The Apple Store at the Brea Mall. Something went terribly wrong, and I was informed that The Great Hand of Satan had cast a spell on what should have been the quick, and simple transfer of my phone service to my new phone, and that I had to find a Verizon Wireless store in order to complete the transfer, vanquish the spell, and hook up my new phone. Sounds like a huge pain in the ass, right? Yeah, that’s what I thought too. But we are BOTH wrong, it wasn’t a pain in the ass at all, it was easy.
I wandered confused, and hopelessly lost out of the Apple Store, wondering to myself how in the Hell I was supposed to find anything, much less a specific destination without my Iphone’s navigation device. But lo and behold, the Diamond/​Verizon Wireless kiosk was about fourty-​five paces away, in the EXACT direction that I was walking. Right? Surely a sign from The Gods that my misery may soon be at an end, and that Satans grasp on my phone was a problem that would soon be triumphed over.
I walked up to the kiosk looking handsome, and dapper as ever and approached the lovely young ladies working there. I told them of my struggle, and described the great, dark Icloud that had settled over my heart. Guess what? Nope, guess again, and this time guess better. Yep, that’s right. Within a couple of minutes these gals,(Alexa and Amanda) had me set up, and headed out the door to start my next adventure, which was trying to find where I’d parked my truck.
Long story semi-​short, my phone didn’t work. They fixed it, and they made it painless. Alexa and Amanda defeated The Great Hand of Satan,(and for any young fellas reading this, they looked great doing it.)
Feeling lost? Confused? Phone not working? Yeah, I was there too, but not now. I texted the whole drive home. Thanks ladies!
–Aaron