T-Mobile

We came in to get my mom a new phone and the associates there were extremely helpful!
I believe it was Matthew that helped us out today. We came in for the Samsung S7 and he was extremely helpful in getting the color my mom wanted. He helped ensure that everything was completely transferred to my mom’s new phone and applied the screen protector as completely as possible while we were there.

Went into the store to sign up for the new iphone 6s plus 64GB on Sept. 12 and was told that the store currently had a promotion for the initial pre-​order weekend. Instead of paying the $ 99.99+tax down payment for a larger size iphone, the $ 99.99 could be split and added to the 18 monthly payments when order with Jump on Demand. I ordered 2 new phones, thinking that this is a good deal, only to find out that my credit card was charged $ 108.99 per phone… Called TMobile customer service and was told that I need to call the store. Went into the store today and the store rep first told me that there was no such promotion offered. When I insisted that that’s what I was told when I signed up, she went inside to speak to a «Manager» and came out later to told me that there was a system glitch/​failure, there is no way they can split the $ 100 into 18 monthly payments in the system and there is nothing they can do about it.
I demanded to speak with the Manager and he basically repeated the same thing… telling me «you have to pay for the phone anyway so you didn’t lose anything»…It is just bad way of doing business when you offered something that you know you cannot do…
Stay away (at least from this T-​Mobile Store) if you want to do business with someone who can be trusted…

Stay the hell away from this store. I had recently added $ 10 to my old pre-​paid account, when an in-​store rep convinced me that I could switch to a regular plan at no initial cost. I switched, and they immediately asked for $ 16.20. At this point, my pre-​paid account was no more, and my phone number was now associated with this new account. In other words, I had to pay up or give up the phone number. So much for the «no initial cost» BS. To add insult to injury, the $ 10 I put on the pre-​paid account can’t be credited back to me, due to some sort of voodoo known as «different systems.» It would have been REALLY nice for the reps to have mentioned this before I switched over. So if you want to get conned out of $ 26.20, go to this store.

I came into the store Saturday after Black Friday looking for a screen cover for my iPhone 5S. Happy to see it on sale, I was ready to make my purchase and leave the mob of people. Stood around the register for about 20 min before I decided to walk around and come back when they might be less busy. Didn’t realize until I returned to store that there was a waitlist going on until a gentleman told me. Waited another 30 minutes and finally had my turn.
The bf told me that the Tmobile salesman at another location helped him put on the cover so I asked for the same at this location. The guy took the product to the back to put it on and I was beginning to wonder what was going on when he hadn’t returned for 15 minutes. He finally comes out to ask for help from his colleague. I got my phone back with the cover after another couple of minutes.
An hour into what should’ve been a quick trip, I was so happy to be out of the store. It wasn’t until I got home when I realized they not only didn’t put on the back cover, but it wasn’t even in the package anymore. Maybe they forgot it but I don’t even want to give them the benefit of the doubt anymore. This review should’ve been written awhile ago and I finally did it because now the area of the home button is now peeling off and have to deal with getting the replacement. Learned my lesson, I’ll do it myself next time. Such a waste of time.

I am just gonna say, look elsewhere, but that applies to any Tmobile stores. The business team on the phone is better but no great. Tmobile offers great service and great features but lacks in good and comprehensive, customer friendly customer service.

We just visited the T-​Mobile store at Brea Mall in Brea, California. I was at the store from 11:00am to 12:54pm. The customer service here is the absolute worst I’ve ever experienced in my life!
We came in the store and were promptly greeted by a female employee with a clipboard. She asked us if she could help us and we told her we were interested in a iPhone 5s in Silver, 64 gb and new service. She asked our name and said there was a little bit of a wait and put our name down on the list. We waited, and waited and waited for over 1 ½ hours, during which she told us we needed to come inside and wait in the back of the store, not hang out at the front entrance.
When she finally informed us it would be our turn after one other person — this is a good 1 hour and 40 minutes after she took our name, a male employee called us up and asked us what we were interested in. Obviously she must not have written what we told her down so we again repeated that we needed to buy a iPhone 5s in Silver, 64gb, new service. The male employee responded «Oh, we don’t carry that in the store, I’ll have to order that for you and have it sent to you.»! OMG! I could have done that from home myself! Why did I wait almost 2 hours in a store to be told that the item I had waited to buy is not even in stock in the store!!!
What a waste of my time. My time is valuable and I do not like anyone wasting my time. Also, we had our 3 children with us, all of them being special needs children. Don’t you think that the first employee could have told us that they didn’t stock the phone and that it would have to be ordered!!! Why would they do that?!? We were disgusted and walked right out the damn door!
This is really piss poor customer service. I am not happy at all. This was just plain inconsiderate and inept.

Terrible experience here. I should mention that, if you ARE thinking of becoming a T-​Mobile customer, their over-​the-​phone customer care and tech support is provided by awesome, friendly people who clearly know a thing or two about customer service. Granted, they couldn’t figure out why I was getting no reception inside my apartment when there are towers all around me and there was nothing wrong with my brand new phone, but it’s fine. I switched to AT&T and now I have reception everywhere.
My review is on this store alone. We were told by an employee here that you DO NOT NEED WIFI to use their wifi calling feature. I did think this was strange because, well, how can you use «wifi calling» through wifi that doesn’t exist? We questioned this a couple of times and told this employee several times that I absolutely DO NOT have wifi at my apartment. He assured us it didn’t matter and that the wifi calling would work anyway. In retrospect, I should have asked him exactly how this would work, but I didn’t. I won’t mention his name because despite him giving us false information, he was really nice.
So for two weeks I attempt to make it work with my Galaxy S3, which I paid full price (around $ 600) for because supposedly it’s such a wonderful thing to not be bound by a contract. After about 20 sessions of pleasant but totally unsuccessful conversations with customer care and tech support, who tried to figure out why I wasn’t getting reception inside pretty much any building I entered and data speeds crawled like dial-​up, I finally decided it was time to take the phone back and try a different service provider.
I got the Galaxy S4 Costco for $ 170. Yes, there’s a 2-​year contract with AT&T but the more I thought about it, I realized that after spending $ 600 on a T-​Mobile phone, would I realistically be with that company for less than 2 years anyway? The price of the phone is an unofficial contract in my eyes.
I drive an hour (this store is in my hometown, not my current city) to return the phone and cancel service. I explain the whole situation to the girl at the T-​Mobile store. I walk away with my refund, assuming everything is taken care of. A couple weeks later, I get an email welcoming me to T-​Mobile and asking me to register so I can pay my bill. Surprise! Not only did this girl not cancel my service, but she didn’t inform me that I’m supposed to call to do this myself. Great customer service!
After being bounced around between T-​Mobile customer care and this other girl at the Brea T-​Mobile store, who insists that everything customer care says is wrong and actually tells me at one point, «They’re a pain. They really are,» I finally have everything cancelled and taken care of. Or so I think. This girl at the store has the nerve to inform me that they’ve taken off half of my bill since I hadn’t been using it for weeks, but that I owe $ 38 because I used 22 minutes during the first two weeks of service. ARE YOU KIDDING ME? I called customer care and the sweet girl there brought my balance to zero because although I was no longer a T-​Mobile customer, she understood the difference between right and wrong. I couldn’t believe the girl at the store (Diana, I think) thought it was okay to badmouth the customer care department of the company she works for. They are actually the best customer care representatives I’ve encountered in all my years of cell service and I found her attitude and comment to be totally inappropriate, not to mention immature.
NEVER EVER go to this store. Unless these people are your friends or relatives and they have some crazy hook up for you, please do yourself a favor and STEER CLEAR.
I’m just glad the whole thing is over. Happy to have my S4 working indoors and out, and at a fraction of the cost of the earlier model.

We stopped by the nearby kiosk to look for a small item, but they were out of stock, so kiosk employee, Kevin, recommended we head over to the store down the same wing of the mall to see if they had it in stock.
This location was busy, yes – but NONE of the workers in the store even acknowledged my presence. Not a Hello, or a a Just a Minute, or a We’ll be With You in a Moment… nothing. We found the item we wanted, but we got so frustrated that my boyfriend actually walked back out to the kiosk and asked Kevin if there was anything he could do.
Well, he was so nice, he rung us up in the store so we could make our way out of the mall. Thank you to Kevin from the kiosk coming over to help me when the other guys here wouldn’t give me any time to make a quick lil sell. Such a lifesaver – Kevin’s kiosk gets a 5 for service, but this regular store location gets 1… and only because Kevin was able to save the day.

My husband added me to his T Mobile plan and I have had nothing but trouble with this company. As a former At&t customer (I found out is not merging with t moblie) I never had– 1: a non working phone with an option to «upgrade» for an 18.00 fee, 2. The rudest most incompetent service in which I would prefer to speak to a computer who keeps repeating an automated response because that is what their operators sound like, 3. THE STORE EMPLOYEES pompous, ignorant, arrogant, and at best –customer service abilities compare to a Fast Food employee taking an order.
Oh but wait I was informed about CALIFORNIA LAW when trying to buy a phone and told my husband needed to call customer service to authorize me on his account. My advice was hmmmm… let’s try to think out of the box here… how about you (employee) offer me the full price phone then when my husband calls T Mobile and sorts the authorization out T Mobile credits me my Member Price??? Customer service 101– offer solutions. I wast just informed that IT IS CALIFORNIA LAW that I know nothing about his account but yet they can accept a payment from my credit card on the account. I can also GLADLY buy a phone at full price. Of course you can take my money…
I will give the company an A++++ for consistency in terrible service over the phone and in it’s stores. Also, the reception is a joke– a normal phone conversation for 20 minutes includes four dropped calls AND is NOT related to the $ 300.00 phone’s performance level. I hope this company goes out of business before my contract ends which costs 600.00 to break. For now I am forced to find my phone on Ebay or some other non T– RIP — Off site. Even if I down grade to a 15.00 flip phone I am still forced to pay an 18.00 fee. PLEASE DO NOT USE THIS PHONE PROVIDER – and I will continue to everyone I know about how horrible this company is.

i once took my relatively new T-​MOBILE blackberry bold 9700 into this store when i was paying my phone bill.
…i had no cell service. LOLOLOLOLOLOL
but, they’re helpful people. handle business when needed. so two stars for that. but hella fail for the loss of signal in their own damn store !

I’m reviewing one of their products, an auto mount. I bought a windshield car mount from them (part #3 964). The plastic attachment broke probably due to sun exposure after 5 months. Don’t waste your money on it. I bought a competitors mount for my other car and it is still holding strong.

I prefer the kiosk over the store because it’s less crowded and they never rush us… just give us too many options!

I would have to disagree completely with the person below me. This is my favorite T-​Mobile location I have found to date. I find that it is much easier to get help at the t-​mobile kiosk down by Brighton apposed to the actual store by Nordstrom. For some reason there are always more people working in the kiosk than the actual store, and I have noticed that they are much more attentive and helpful.
Today I went there looking to upgrade my plan and look for a new phone and the guy working helped me out way more than expected. He gave me really good advice and didn’t seem to commission hungry. I pretty much go here for all my in-​store T-​Mobile needs.

Rude dont go there call t mobile direct best deals. nationwide not that good.