Charles Shoe Service

In efforts to embrace efficiency, I made the decision to cheat on my regular repair guy (Wayland Square Shoe Repair = 5*) and go near work.
Like stepping back into the ‘old world ’ secondhand smoke abounds as men play backgammon and watch the news in Greek. These are my people, and you would think I would feel at home, but no.
I had four different items: a belt that needed more holes, a purse that needed a new strap, and two pairs of shoes. The belt he punched in no time, and at no charge, but in a heaterskelter way. The purse was turned away, but what really got to me was the declining of the shoe repair. He told me he didn’t carry an identical piece to the one that broke. I don’t know… figure it out — just like my actual repair guy did when I brought him my rejects.
You do have to pre-​pay, which I am ok with. The lone shoes that he did service, took two tries before my initial repair request was complete. I dare say some arguing transpired before I got what I wanted. Sorry Charlie — I don’t think I’ll be cheating again.

Great shoe repair place! Very nice man had my heels ready 2 days later. Only charged $ 9 to replace 2 heels not bad at all! Must pay with cash up front. I would recommend this cobbler to anyone who needs shoes fixed quick at a reasonable price.

Super nice guy! Dropped off a pair of cowboy boots to be resoled and new heels. He was extremely courteous. It was the best price around. Took 2 days. My boots are spectacular. He went above and beyond. They feel like they are brand new.
Not sure what this issue is with paying first, of course you do! And every other shoe repair places charges at drop off not pick up. I got a pick up tag and had no issue.
Also not sure why people say he’s unfriendly. He was talkative with me and funny and polite. I love him, l wish I had more shoes to repair to show him more support. He didn’t strike me as the type of guy who is online reading review but I wish he could see this to know that I really appreciate his great work!

I have taken many boots here to get resoled. At $ 20 a pair his work is better than the $ 35 a pair i use to go to. I bought a very expansive pair of boots that had leather soles and was recommended by store to get them resoled with a rubber sole if i wanted them to last. this place was very fast and did a very professional job. love his work. i brought a Prada bag that was so worn, a consignment shop would not take it so i brought it to this place and his artistic talents made it look new and he was so cheap charging me $ 5. my daughter brought in a broken belt that he fixed for her for free but i insisted on him taking $ 5 and ended up leaving it on the counter as he would not take it. extremely busy place with service that makes you feel he is your uncle being very honest without the hypocracy. At any take-​out you must pay upfront for your service. this is a take out place with extra talented quality service. He offered to fix my boots when I had forgotten my money. I partially paid him and will pay the balance when I pick them up but I will not abuse this and will try and remember I need to pay upfront. We drive a half hour to this place because we don’t trust anyone else.

Old school. Knows his stuff, don’t waste his time. Bring your shoes in, and he will let you know what you need. Not a people person, deals with smelly shoes all day. Give him your business, dying trade. Must pay up front, people seem to FORGET that they’ve left their shoes.

I’d echo the other opinions. I had a pair of loafers resoled and he kept trying to get me to switch from a leather sole to a rubber sole. Told me several times that it was no difference (there is a huge difference). Made me pay $ 40 in advance– which is BAD customer service. You provide a service? Then I pay when I have inspected your work. Which I should have done. My soles are welted– for those who may not know, I paid more for a sole that is sewn on. He GLUED a piece of leather to the bottom, in other words, now I can’t ever have the shoes resoled unless I have them professionally salvaged. Stay away from this guy.
I don’t pay for my food before I sit down at a restaurant, I don’t pay for a car repair before they bring it in. And cash only (that part is understandable). When I picked the shoes up, from the same exact guy I spoke to twice– once in person and then on the phone about the stupid rubber sole that I did not want, he got upset with me that I did not have the ticket and instead had my identification.
For a store as slow as yours, you ought to remember my face. Don’t go here– the guy is mean, and not in that charming old-​world sense, he just doesn’t seem helpful or care about service.

Avoid at all cost. They were sooo rude. I went in to ask a general question about a shoe repair because i didn’t have my shoes with me. I wanted to know how much does it cost roughly to change an out sole on my sneaker (basic converse). The man was simply got upset that i didn’t bring my shoes with me and yelled «What shoes?» I tried to explain its just a converse and he wont listen. He then turned to his co-​worker and said «No shoes and want a price?» and they both laughed at me like I am so stupid to even step my foot into the shop without my shoes. I will never ever go back into that shop again. BTW, I don’t know how they stay in business. it is sooo dirty inside and worn down badly.

I brought in a pair of vintage dr. martens whose soles came off completely. He was unable to fix them. He said he had glued them twice and both times he was able to rip the sole right off. He actually broke a piece of the lining on the inside sole and there was dried up glue everywhere even on the sides of the leather. I ended up taking them to Instant Shoe Repair in downtown crossing and got them fixed perfectly but I had to pay extra to clean up the mess that was made with all the glue. Charle’s prices are pretty decent, it would have only cost me $ 10 but he couldn’t fix them anyways so the price is kind of pointless.