Grease Monkey

In and out in 15 minutes. Vacuum, window wash, and they didn’t try to talk me into any ‘add ons’ like some repair places. Well done, I will be back in 5k miles.

I brought in my car to have fluid levels checked before a long road trip and they fit me in right away and didn’t charge me when nothing needed topping off. Really nice of them to do and I appreciated the great service.

These guys are the best! Super fast– I’m usually in and out in about 10 minutes. They never try to pressure me to buy anything, but also let me know when something might need attention. I am a forever loyal customer!

I love coming to this place! They are very thorough and quick, and they always do a great job. They even vacuum out the car!
I had to take off one star because my favorite two employees are gone. The new staff aren’t as personable. But they still do a great oil change.

Whoa. Stay away. Totally gouged on my last oil change. If they weren’t pouring gold into the oil reservoir, it wasn’t worth it. Better service /​better prices elsewhere.

Quick oil-​change service by friendly staff. They were up front about the cost and were very informative. I’ll be back!

Excellent service! Left from O’Reilly’s originally because they we’re inattentive and the minute I walk in here they pull my car around and install and I’m ready to go.

I’ve never tried grease monkey before but I rolled in here and the guys took my truck and then informed me I still had almost 2000 miles till my next oil change then one of the guys by accident found a issue and drained the oil out and then they offered me a free oil change. Doesn’t get any better than that kind of honesty I highly recommend these guys. I’ll be back to pay in full very soon–

So impressed!!! They sold us a new battery today ($ 135) and then called to say their new battery tester had given a false report, so we didn’t actually need the new battery. We will return to get our old battery back and save $ 135!!! There is no way we would have ever known and Tim was so great to call and let us know about the mistake. VERY IMPRESSED!!!

Love this place. Talk to Harold as he is honest and kind! I am new to Boulder area so I have a hard time finding people to trust. Great work! And I am grateful! Thank you!

I have been here many times and have always received friendly and courteous service. The oil change is quick, and I like how they explain if anything needs to be fixed or changed, and if it doesn’t. They do a good job checking everything to give a service more thorough than a simple oil change.

Poor Customer Service. On 9÷27÷14, I suddenly found I had to drive from Boulder to Asheville, NC, so I stopped in at Grease Monkey for an oil change and tire rotation. Service was quick but careless. When I picked up my Fit, I found that the service book I left open on the seat (and had asked them to complete) was blank; there were grease prints on the driver’s door; and the elastic strap holding my lumbar cushion had been ripped off. I went inside and got the service record completed, but was too pressed for time to complain about the other things.
However, I drove away and heard loud thumping from the front left tire. I stopped in at Discount Tire and they found that Grease Monkey had FORGOTTEN TO TORQUE THE LUG NUTS! Discount Tire kindly did it for me and checked the rest, too. No charge. AND they called Grease Monkey and told them their error. They also told me I should get a refund of the $ 18 I paid for the tire rotation, noting that they wouldn’t have even charged me for that.
I had to leave town, so I waited till I got back to visit Grease Monkey. I went in, spoke with the man who remembered having done the work and gotten the call that day. I told him all my complaints and asked for at least the $ 18 refund. He pulled the cash out of his pocket, gave it to me, made a terse «sorry ’bout that» apology, and offered no further amends.
I feel that good service would have offered much more, considering the danger they brought to my person and my car. Not only that, they had my phone number and did nothing to call me that first day and make it right. I could not rest till I let other consumers know.

Quick and extremely friendly service, helped me out right away. Only thing I can say negative is price, 40 bucks to replace the air filter when it was 10 for the part.

First the good. They did change the oil and it was done fast. Now the bad. FAST is the problem. From the moment I pulled in, I had not even gone over with the manager (Mike on 9÷8÷2014) the complete details of what I wanted done or confirmed the oil change. His techs were already starting work on the car. I should have recognized this as not a good procedure but let them continue anyway. My mistake. I left the car and walked over to Whole Foods to have lunch with a friend. About an hour later upon my return, the car was waiting for me in the parking lot. So far, all is well.
I drive 3 blocks away to run an errand at my place of employment. After being there for about an hour, I walk out to my car and discover TWO flat rear tires (no punctures, no slashes, no air). Being a bit too much of a coincidence and noticing now on the receipt their incorrect assumption my vehicle’s tires are inflated with nitrogen instead of regular air, I walk back to garage to inform them of my problem.
They are not equipped with a portable air compressor nor have any pump. And seemed reluctant to have my vehicle towed to their shop. An employee walked back to my car with me to confirm my dilemma. Having to think a bit outside the box, we walked over to a local bicycle garage (SG Cycles) and borrowed a couple of pumps, aired up the tires enough to drive back to the garage, and then fully air up the tires. Problem solved, minor inconvenience.
Here’s why I gave them 1 star. Upon asking Mike for some consideration upon any return visit such as a gift card or any consideration on what I already paid ($ 60 for a change with high mileage oil), Mike said he could do nothing. Additionally, he mentioned he had to STOP production of his shop (NOT TRUE) to allow his employee to assist me in fixing the problem his shop created (failing to properly screw down the valve stem covers of my tires, effectively deflating my tires as soon as driving pressure was applied to them).
Mike failed to recognize the seriousness of the situation such as what if this was discovered WHILE I was driving. Possible serious consequences such as shredded tires and/​or damaged tire rims certainly would have occurred. This occurrence cost me an hour of my time, a missed appointment but at least that is all. While they seemed diligent about checking all of my vehicle’s inspection points (and upsell opportunities), when confronted with a legitimate mistake on their part, they at first did not believe me and second, did not do enough to satisfy a customer. Hence a lost customer who has already told enough friends and still had the energy to write this review. And I really DON’T like writing a review perceived as negative. I simply have detailed exactly what happened (a mistake on their part) and mistakes happen. Life is not perfect. But not recognizing the seriousness of the mistake and trying to place it back on the customer shows a SERIOUS lack of understanding of what to do to make things right when things go wrong.

Excellent, quick service. Everyone was super friendly. Harold in particular was a gem of a person! Made our morning :)

I Grease Monkey — I came in for an oil change and didn’t have to wait long at all. They did a diagnostic and informed me of the things I should change right away versus stuff that could wait until my next service. I appreciate that sort of honesty. It’s easy for women to get talked into car services they don’t need and I didn’t get that at all from the staff here.

All around fantastic experience.
After being rejected at Midas for coming in for an oil change an hour before they closed (though none of the mechanics were working– I suspect they just didn’t want to do any work in the last hour they were open), I decided to head down the street to Grease Monkey and I’m glad I did! They had no problem getting me in for an oil change at 5:15pm, (and they close at 6pm as well) and were very friendly, fast, and helpful. All of the staff seemed knowledgeable and very appreciative of my business. They weren’t pushy with any other services and were respectful of my time. This is definitely the place to go in Boulder for an oil change!

Great place, fast service, friendly staff. Not 5 stars because the mechanic looked at my oil and acted as if I were dumb for using it. I know my oil, I’ve been running it for years. Trust me. Besides that, a good experience overall.

2012 Review #351:
So, I saw the good reviews for this place and thought «WTF?» because it’s sort of old and small and run-​down looking. The guy who checked me in was almost unintelligble and really didn’t explain much to me. But, after that the experience really changed.
First of all, they are very fast here. This is good and bad; good because you can get an oil change over lunch, bad because the old oil doesn’t have a lot of time to drain from your car. So, take that convenience with a grain of salt. But, arguably, the best thing here, besides the $.50 vending machines (yes, everything is $.50, coins only), is Michael. I don’t know Michael’s role but Michael needs a raise. Seriously he’s amazing. He greets and treats every customer like they are an old friend or a family member. He explains everything thoroughly and with the utmost respect.
He walked me through all the fluids/​tests/​top-​ups in my oil change and made sure to let me know that I should ask any questions, specially telling me to interrupt him if necessary. He told me my air pressure was fine in my tires, and I asked if they had definiely checked it, because my tire pressure light was blinking intermittently. He told me he wasn’t sure, but left to get the technician who worked on my car, then asked him to go check my tires again and make sure they were up to the required psi.
This was my first visit, but for repeat customers, many of the employees knew them by name, remembered where htey worked, etc. and were extremely personal. I’ts not often a chain like this feels personal, but this store really does feel like your patronage is appreciated, and you adn your car are remembered.

I’m a Grease Monkey regular. I really like the service here. The front desk agent is ALWAYS so helpful and transparent about what’s going on. And, he remembers me.
Ok, let me put it this way: I know jack about cars, except that I need my oil changed every 3000 – 5000 miles. I hesitated when giving 5 stars – nearly went for the 4 because I don’t freakin know what I’m talking about. But I went for the 5 because they make me feel like I’m not getting screwed over. When I need something replaced I actually trust them, and I’ve rarely trusted the car service industry (always deferring to someone I know personally first). They even recommended a great local place to get my brakes fixed.
I’m always in and out here – I’ve never waited longer than 30 minutes for an oil change (even if they are doing some extra work).
Last time I brought in a $ 3 off coupon for my oil change, but because I got some extra service done they bumped it to a 6 dollar savings. Gee, that’s swell!