Flatirons Hyundai

I bought my 2012 Hyundai Santa Fe here. It was my first newish used car, at the time of transaction i didn’t realize that they didn’t give me a spare key. A couple months later I called and asked for one, but no one would help me bc they had moved their location. I called new location and been trying to follow up but all my calls have been ignored. No one answers the phone, I have left lots of messages.

Beware the service department!
The VIP member oil change which includes an exterior car wash is a nice deal, but there is a bad side, and it’s pretty significant.
I went in for an oil change, as I was in the area and had some grocery shopping, etc. to do while I waited for the service. During the process of the oil change the technician found several costly repair «opportunities», which I declined. But the worst part was that one of the problems «found» was a stripped oil drain plug — which did not exist before I dropped off the car.
Afterward I took my car to my usual mechanic — who I could not use that particular day but who I’ve used for years and trust completely, and had the plug issue replaced at a cost of $ 387!!! The plug could not be simply repaired and the oil pan needed to be replaced. He said that it appeared to be an issue of either over-​thightening or of incorrect incursion resulting in stripped threads — either way it comes down to a simple lack of care an attention to detail by a technician.
It appears to me that this dealership looks for problems to repair to make their money, regardless of just how necessary these repairs truly are. I get that concept — the oil change is a loss leader to get you in and that’s their business model. But when it looks like they performed their service with negligence by over tightening or incorrectly inserting a bolt, which resulted in a leak (¼ cup of oil per day) I consider it ridiculous.
The service manager said that they would do nothing about it, that it was probably done by someone else, though the leak did not exist prior to their working on the car. Didn’t even offer an apology, a free oil change, a free car wash — nothing whatsoever. I have little doubt that they were careless and I’m going to tell everyone I know about this incidence.
They should be ashamed of themselves — be warned!

Best shop in colorado. Been Goin here for almost 10 years now. Bryant in service is the man. He’s helped me and all my friends service their cars for years on top of linking me with sales people that I have bought multiple cars from. Fully trustworthy. They will never tell u that u need something u don’t. Very personable and great people all around.

Terrible Service and Dishonest
I have been a loyal Hyundai owner for 11 years. I have taken my 2003 Hyundai Elantra to this dealership ever since they opened a few years ago and was thrilled they had a dealership in Boulder so I wouldn’t have to drive to Longmont. I had always been happy with the Boulder service. Until yesterday.
I went in for an oil change and when I went in to pick up my car they said the brake lights were not working and would cost $ 62.50 for a «technician» to problem solve. Not to fix, to «problem-​solve». The «problem» was the light bulbs had burned out and I replaced them for $ 4.79. How long does that take to troubleshoot, Hyundai? Talk about creating trust issues.
I also was told I needed new battery cables and can’t remember how much they said that would cost– maybe $ 150. I cleaned off the cables. Cost? Zero. Hyundai, you couldn’t have done this?
Dirty power steering fluid. Really? It looked clean to me and my Saab mechanic.
I could go on and on but you would think a loyal customer would get better treatment. Especially since I have an older Hyundai and will be looking to buy a newer version soon.
Jeez, guys. You are ruining the Hyundai name. Are you under new ownership or what’s up with all this?

Writing this as a experience with Justin helmick that used to be with Suzuki. Anything he says get it in writing. Learned the hard way he promises things before you buy the car then after you sign and leave the things he promised he would do like add ons in order to get you to buy he suddenly forgets or can’t do after talking to the manager. Now Suzuki is gone I am out of luck. Maybe the manager at this place will make him keep his deals. Nothing against this dealership just be aware of the person.

Back flash to every 70’s used car lot movie ! Horrible. I went to buy a car I found online. They immediately started pulling the typical used car lot tactics. I offered a price, and they came back with saying that «well no other dealer has this car at this price». Being a sales manager I almost had to laugh in their face.
The good news is I found a comparable car at a better price about 1000 yards up the road. I almost feel bad, If they just played it direct they would have sold a car on the spot.

not very happy with this dealership, went in to get a check on electricals and gave specific issues that were occurring, 3 and a half hours later got a call saying i need to spend $ 140 on a new battery as the 2012 car was out of warranty,
says otherwise, oh let me check and i’ll call you back, didnt get a call back, so I called again about an hour after hearing nothing. Yes your car is nearly ready come in about 30 – 45 minutes because we need to wash your car. Ok, so arrived and asked what was wrong and got the amazing answer of «oh we couldnt duplicate the issue so we can’t fix it» half a day wasted!

Filed a BBB complaint cause they would not honor an online price. They came up with every excuse in the book to avoid this. First they told me I had to meet all discounts, be in military, recent graduate, etc. I asked them to point out where it said that as I read fine print Mike Myers gave different reason they couldn’t honor online price– their website is not working. I talked to manager and he gave same story without pointing out fine print and couldn’t tell me issue with site. I left and got a Honda. They are dishonest.

I’m looking for a rare car & this Hyundai has one of the only 2 in CO. Unfortunately they do not have the color I want which I must go out of state to find. I wanted to drive the car before I looked into traveling into KS or NM to buy this car. The salesman was nice and casual almost to the point of aloofness but I actually like this in a salesman. The «mgr» was friendly and a typical mgr if you know what I mean. They said they should be able to get the car for me despite the fact I told them another dealership had tried and the folks who have my color will not trade. They made a call and I hung around for awhile. They bad-​mouthed the other dealerships. I asked them to call me when they hear back and said goodbye and the mgr sent the sales guy out to get me. The mgr called me by the wrong name and asked me how much I was willing to pay for the car if they can get it for me. Huh? Not even sure how to respond to that question. I said goodbye again & asked them to call me. No call as of 4 days later.

I generally take my car to a dealer for service and repairs. Having just moved here, I gave Flatirons Hyundai a try. My 2008 Hyundai Elantra had 68,000 miles on it and had a check engine light come on. I took it to Flatirons Hyundai and they determined it was a oxygen sensor. The cost for that was $ 300 with labor since it was no longer under warranty. That price is a bit higher than other places (now that I checked into it), but I agreed.
The problem with Flatirons Hyundai is their dishonesty. Their department stated that the oil «looked dirty» and recommended that it should be changed. I agreed, but after researching it, I determined this to be a poor assessment. First, evaluating oil based on visual appearance is not possible (beside level). You have to actually test the oil which cost about $ 25 to send it to a lab. Secondly, after getting my car back, I looked at my service records and the oil had been changed 2,800 miles before with Mobile1 Synthetic. The 2008 Hyundai Elantra is recommended to 7,000 miles (under regular wear, 3000 on severe) when using conventional oil. Needless to say, then Mobile1 lasts a bit longer.
Lastly, the service manager increase the tire pressure to 37 PSI (door says 32) stating that Hyundai recommended it in the winter to stop the TPMS sensor from coming on. After looking at
, I was not able to find anything referencing this; instead, I did find a clear clarification stating the tire pressure should be the same during all seasons.
They fixed my O2 sensor, but the other two recommendations were either unneeded (adding $ 100 to my bill) or damaging to my tires (improper inflation). I will be going to another dealer outside of Boulder from now on.

This was the best car buying experience I’ve ever had! Everyone was phenomenal!!! Very honest, and clearly put their customers needs first. I recommend this place to anyone purchasing a vehicle.

My husband and I had an EXCEPTIONAL experience at Flatirons Hyundai and would recommend it to all of our friends and family. Alex was very knowledgeable and able to answer all questions about the Jeep Wrangler that we bought from him, and he and the rest of his staff treated us with the utmost respect and courtesy. Each and every staff member made us feel welcome and like we were family. We are absolutely ecstatic about our purchase and look forward to doing business with Alex and Hyundai in the future.

Great great service!!!
Joe and other guys were so friendly and patient! They delayed their close time for half an hour to helped me with my door handle replacement.
They also gave me good suggestions and coupon to save money. I would definitely recommend this place!

I highly recommend Flatirons Hyundai. Can’t really say enough good things about them, especially Wes and Chris. They were both super helpful, informative, personable, and patient. This is one of the first car dealerships I’ve been to where I felt like they were telling me the truth about what they were selling me. I just leased my first Hyundai, but I am confident that they will stand behind their product, and that the service will be hassle free and thorough. I would definitely recommend this dealership to anyone who was in the market for a car or SUV.

If you don’t live in Boulder, it is worth the trip to bring your Hyundai here. The service department is one of the best I have ever seen. Joe, came out and took care of me right away. Got an oil change, and they washed the car, in about 25 minutes. Joe was so polite. Plus, they have a nice waiting room with warm Otis macadamia nut cookies, tea and coffee, all complimentary. Service with a smile, and a beautiful location with a view as well. They have nice coupons too for oil changes if you are on the mailing list. Ilive in Metro, but love the trip out to Boulder for great service and value and can spend some time in Boulder later.

Chris and Jason were extremely helpful when I was looking for a new car. I arrived shortly after they closed, yet they offered to stay so that I could test drive a car and look at my options. They didn’t pressure me at all and let me take my time asking questions and looking at information. Jason provided me with his direct number to reach him at so I could let him know my decision and have the vehicle ready. Upon arrival the next morning, my car was ready and waiting for me. The purchasing process was quick and they made me a great offer for the 10 year bumper to bumper warranty upgrade, the 7 year maintenance package, and tinting and clear bra. Thank you for all your assistance Jason, I love the car! I cannot recommend Flatirons Hyundai enough. If you stop in, ask for Jason and tell him Reford sent you.