Big O Tires

I went to this store to get 4 snow tires installed. Nice guys and helpful. However, after leaving the store the tire pressure warning came on in the car. I checked and the 2 right tires were correct at about 35lbs. However, the two left tires were over-​inflated at 51lbs, cold. This exceeds the limit on the tires and it could have been a big problem on a warm day at high speed. I emailed them to complain/​warm them and nothing.

If you’ve ever wanted to experience being in prison and dropping the soap in the shower, then have your car worked on here!
My daughter is a student at CU and I’m 1200 miles away. The first time she got a flat, she went here and had it fixed for free! I thought wow, what a great place! So when she needed snow tires mounted up she went here again. I had purchased some new brake pads and rotors and figured they could install them too.
I knew it wouldn’t be free, but as it turns out they charge extra if you bring your own brand new parts! Plus, their hourly rate is $ 15 more per hour than my BMW dealership! $ 110 an hour! Now, the last time I checked, Big O tire installers are not really at the level of training as a ASE BMW mechanic. Why would I pay them more? Well, I won’t in the future and I advise you to do the same. Do not do business with this establishment!
Two weeks and about 100 miles later, I came to visit my daughter. I checked the oil level on her car. It was a quart low! They didn’t even put in enough oil when they charged $ 40 to change it! Jeez!

I took my car here for new tires and breaks. While they did provide quick service and were very accommodating, they lied about my shocks needing to be fixed. I took it to my dealer later to discover that the shocks were perfectly fine and didn’t need to be fixed. Big O tried to rob me of an extra 300+ !! So angry. Go there if you have to, but beware.

I strongly advise that you do not do business with this store. There is a culture of lying cheats there, so do not do business with them unless you want to get ripped off! I had a coupon for a free flat repair so I took a mounted snow tire that had a slow leak there to have it repaired. That evening, Sean, the manager texted me a message that said the tire was unrepairable and a replacement would cost $ 106 + tax. I went and picked up the tire the next morning. Sean said it was leaking from a stud, but they hadn’t even taken it off the wheel to see if it was repairable. His goal was to sell me a tire, plain and simple. I took it to Barnsley Tires in Boulder (who I highly recommend). They didn’t ask any questions, just repaired the tire with no problem.
So bottom line, they wouldn’t honor their coupon and tried to sell me a tire I didn’t need. That’s not how you should treat customers, or anyone for that matter.
Steve

So I really can’t speak specifically to any of their mechanical work, or the prices of the tires, or to their selection of tires, or anything like that. However I had a really pleasant experience with them recently and I feel compelled to leave a positive-​leaning review.
We had some friends come into town at 9:00AM on a recent Friday. Thursday night I noticed the low-​pressure indicator come on, and I refilled the tire with air. Friday morning at 7:15AM I went to check the pressure– it was low again. Not good– we needed the car for a road trip to Mesa Verde we had planned with our friends that we needed to leave to pick up in less than an hour.
Big O Tires was one of only 2 places in Boulder open that early. I took the car there (now 7:25AM), they immediately took it back to examine the tire, found a screw, and patched up the tire, handing me the keys back at 7:50AM. I would have paid $ 100 to have that done in the time they did it and at that hour, but all of that was done at no charge to us. The road trip went smoothly and the tire continues to remain inflated.
I know this is not indicative of much else, but it helped us out so much in a pinch, and our road trip would not have been as successful had it not been for them, so 4 stars.

Very friendly but don’t be fooled. Got a flat so went to Big O to get a new one, they said I had to buy four new tires. Then a few weeks later my two front tires are flat. When they put my new tires on they cracked my valve. Now today I’m back because my back tires are flat, probably more crack valves. I only came back because they will «fix» it for free but I shouldn’t have to keep wasting my time every week! I also got suckered in to changing my air filter and they forgot to put the screws back it to keep it in place! What a joke!

I’ve been going here for a couple of years. Recently they said my struts needed to be changed but they themselves had just replaced my struts a year ago! One guy there said that his boss was really pushing them to tell people to replace their struts. Now I wonder if they even needed it the first time… Now I read that they are telling other people to change their struts when it is not needed.

Do not under any circumstance conduct business with this facility. One of the men in a dark blue casual shirt with the embroidered Big O name and emblem was discourteous, rude and obnoxious. He made certain that I will never, ever conduct tire and alignment service with this Big O location. Do yourself a favor, please find another locale for your business. The store sign outside, Now Locally Owned, might be the reason. The new ownership is not committed to customer service. That is only a guess but it’s probably a very good guess.

Overpriced.
I work nearby and had them do an oil change. I also needed a headlight changed so I asked them to put in a new headlight as well. They charged me $ 32 labor to change a headlight (on top of the price of the headlight). Changing a headlight takes less than 2 minutes. Maybe it was my fault for asking them to do it, but seemed rediculous. The guy even laughed as he read me the bill. This was after they told me they would give me a good deal because they always park cars in front of my office. I talked to a few guys I work with who have all had problems with being overcharged. I actually went in one day to talk about a snow tire promotion they had going on and the salesman told me he couldn’t honor it because it was snowing. That is why I wanted the snow tires…
Quick service, but won’t be back nor recommend.

The gentlemen at Big O are respectful, helpful, and kind. I have had nothing but excellent experiences there. They do not speak in a condescending manner like so many other automobile shops do to women, and I find that the price is always agreeable. I am absolutely a lifelong customer, and would recommend Big O to anyone and everyone. Definitely a customer for life.

My hood was jammed and the safety latch wouldn’t release. the guys at Big O helped me solve the problem, opened my hood and bent the latch back to it’s proper position so it would function properly, all for free! they were awesome. I’ll definitely be back. thanks guys!

The clerk jogged out of the lobby to carry in the tire i needed plugged, the price was a good value, and overall i had an excellent experience.

Courteous, but oblivious. Went in for removal of an obvious screw in my tire and they ‘repaired’ the wrong tire. After returning they fixed their error, though the initial ‘repair’ of the incorrect tire caused a bead leak and an eventual flat 2 days later. Will not be returning until their score improves.

Our family was on a road trip from Minnesota, and started to get low air warnings for one of our tires in Estes Park — late on a Saturday. Not ideal. We pumped it up & crossed our fingers that we would make it to Boulder (where Big O was open on Sundays). Upon our arrival, Big O got us right in. About 15 minutes later, they told us they found a nail, patched it up, and that we were ready to roll. Best part — this was all FREE OF CHARGE. They just said, «Come back and see us next time you’re in Colorado.» We were thrilled with their expediency and awesome customer service — so much so, in fact, we vowed to write a review to let others know about our experience.

Big O is under new management at this location. We had a flat on our ambulance with 19″ wheels and Keith had us back in service in about 30 minutes when nobody else would even touch these larger wheels (even to install a spare). They got out the largest jack I’d ever seen, put on the spare and repaired the flat. Great work, great customer service. Went back the next weekend with my wife’s car to get new tires I was so impressed.

My girlfriend took her car here to get 4 new tires. I went with her to pick the car up and they said they did an alignment as well and put it on the bill. I had to remind them that this is not how it works! A garage must call the customer first to get authorization to perform additional services. Typical garage trying to take advantage of an un-​savvy girl.

I’ve been coming to this store for four years and have never had a bad experience. They are timely and kind and always try and explain everything as intricately, yet simply as they can. Keith is a champ.

Great service at Boulder’s Big O this weekend. I’ve brought my cars in for two sets of tires here before. Friendly team, they took good care of my wife and we’re super friendly to my daughter (2.5 yrs). I always feel like going in to get a car serviced is the last thing I’d let my wife do alone… but not here.
I haven’t been in in a while but got over there because I had a slow leak in one tire. They figured out a small problem and pretty much fixed it without charge. No doubt I will be back here the next time I need tires.

I prematurely wore out a tire by leaving dirty ice in the wheel well.
Went to this Big O store in a bit of a rush, where they told me they’d replace the two tires in 45 minutes. After 40 minutes, they came out and told me I needed to replace all four tires and that it would take another half hour. FAIL!
I went to BARNSLEY Tires on Folsom and Pearl – they just gave me a used tire as a loaner (15 minutes elapsed time), then quoted me a lower price for better tires than these jokers. I’ll be back there to buy my tires!

They have a guy who works there who was trained by Porsche. Great work, nice coupons for oil changes, and priced right.
Solid work from non-​seedy mechanics. Two thumbs up.