Herb Chambers Infiniti of Boston

This has been a teal of two extremes. We went in found a great car and had a great experience with our sales person. Felt like we got good deal. They took our money and have been unable to deliver anything they promised. My brand new car had ding and dents, missing half the equipment and sensor system completely failed. This after I specifically called to ask if it was ready. It wasn’t. They took my money on Sunday and today four days later I still don’t have a working car. On top of this I need to wait till Monday before anything is solved. I sat in the dealership for two hours waiting and they only let me leave because it was 9:00 and they wanted to go home. Everyone from general manager to the managers have promised they will be on top of this and have not. I would never buy another car from this dealership and It makes me wonder whether I would buy from any herb chambers again.

Bought a beautiful q50a from Alex, easy and fluid service no hiccups on there end. It’s easy working with herb chambers I do all my services with them also.

I had a great experience purchasing a Certified Q50 from Herb Chambers in Boston. I called them about a half hour before coming into the store to check out a car I saw online. My sales consultant Jose was nothing short of excellent as he was extremely knowledgeable about all the features, gadgets, and interior workings of the car. He was transparent throughout the whole process and was very upfront and honest with me for all my annoying questions. While waiting for them to find the car I came in for as it was at another location, I test drove another in a different color. I then test drove the car I originally came in for but was bummed about some of the things wrong with it that they promised to fix if a deal was made. I wish they would have fixed these things before presenting and selling the car as they were blatantly obvious things especially for the price of the car.
During negotiation for the car they wouldn’t budge on the «smart» price so I ended up walking out that day. They didn’t try to pressure me too much. They definitely wanted to sell me a car but they didn’t try any slimy tactics like hiding my trade-​in car keys or taking my registration etc… They truly are a top notch, professional dealership.
They emailed/​called me a few days later asking if I was still interested in the car and we ended up negotiating a price for the car I first test drove over the phone.
I returned later that evening and like anytime I’ve previously purchased a car the paperwork seemed to take awhile and I was at the dealership for almost 3 hours to sign and go over the cars’ features again. All the employees I met were phenomenal, professional, and friendly from Jose, Larry, Stacey, Leo, and Rami. They truly were an excellent dealership and I left feeling comfortable with my purchase and the deal I made.
The dealership provided complimentary ice cream, drinks, and apples which were much appreciated during the 80 degree day that I was there.
In terms of the facility, their sister store in Westborough is gorgeous and truly felt like a luxury car dealership. However, the Boston location just felt like a normal dealership selling luxury cars.
I will most definitely buy a car again from Herb Chambers Infiniti of Boston and would definitely recommend anyone to request Jose as there sales consultant as by the end of the deal he truly understood me and what I was looking for in my next car.

I just recently bought a pre-​owned certified M37x from Herb Chambers Infiniti of Boston and after dealing with many different dealerships in my area I can definitely say this place is fantastic! If you want to get a great experience this is the place to go! I worked with Dmitry and I recommend asking for him if you go there! He was extremely knowledgeable and helpful and I didn’t feel like I was being pressured at all, rather he just wanted to find a car that I would love and that would work with my budget! The customer service was above and beyond. Larry, Leo and Rami — everyboby I saw there from GS to sales — was great. And Dmitry even drove the car out to me in NH when it was ready since I lived further away and he helped to take plates off my old car which was not an easy task. He showed me how to use all the different technology things in my new car. He took extra time to do nice things and this was after the car was already bought! So go buy your next car here! I’ve never written a review on anything before but these guys deserve it!

Two weeks ago I went into Herb Chambers Infiniti Boston looking to buy a G37. I walking in and right away Kashif a sales rep. helped me find a car. A 2011 M37 with low miles and it was well priced. I had a x3 that I was looking to trade in as well and he gave me a decent price for that also. Kashif and his team was extremely professional and quick. The Service in this dealership top quality.

Just purchased a QX60. I could not have been happier with the experience. I am an educated buyer and have a lot of experience in buying cars. I appreciate directness and saving (my) time. HC was in competition with another infinity dealership on the north shore. The experience was night and day. I only had to come to the dealership twice. Once for initial negotiation /​evaluation of my trade and the second time was to pick up my car.
Their opening offer was in the ballpark (blew the competiton out of the water on both the trade and the new purchase) and we quickly were able to hammer out a deal. During the negotiation they were very responsive via text /​email /​phone calls. Ultimately the other dealership came in with a slightly better offer, but because they had jerked me around initally, were very unresponsive (I had to track them down repetadly), and just made the experience so unpleasant I chose HC even thought though it was 45 minutes further to drive and I left a few bucks on the table. I wanted to single out Stacey Johnson (has been selling cars a long time, was right to the point and responsive) and Tom Dattilo (stepped up and gave me good value for my trade). I’d definitely buy my next car here.

Went to Look at a G37x Sport Coupe seen on the website and when we got there it was just being driven off for a test drive. Kashif the sales rep approached us, and said he would call when it came back if we wanted to go off for lunch. sure enough he called, and we took it out.
Kashif was good at pointing out the features of the car on the drive, and when we got back didn’t pressure us, but helped discuss options. when they came back with an offer for the trade in, and it wasn’t enough to seal the deal, Kashif went back and came back with a better offer (50% better) It would have been nice to get the best offer up front, rather than play the little dealership games, but the end result was good.
Would have been nice to have any defects pointed out rather than having to discover them myself, one of the kick-​plate lights was out i Noticed when I had taken the car home, and rather than just saying they would fix it for me and get it sorted, I was told to contact the service department, and see what they would do. It sort alert a bad taste in my mouth having just purchased the car, especially as that item is covered under the car warranty and so when I took it in it was fixed at no charge, had the car been checked out up front, before I took ownership, they may have got 5 stars.
When I called the service department to see about getting the light fixed, I spoke with Erio, who was very helpful, and said that it was covered under warranty, and that if I bought it back in, they could check it out to see if it needed replacing or just a loose connection… if it needed replacing, he said they may need to order one.
On arrival, he had already pre-​ordered one for me, and they resolved the issue. Erio was very helpful and friendly. the only downside of the service center is the look of the place. as they have high-​end cars there, I would have expected a better look and more comfortable waiting area.
Overall it was a good experience, Kashif was friendly, as was Erio, and I didn’t feel pressured in the sale.

I feel very welcomed at HCI. Kashif has provided one of the best and most professional experiences in regards to purchasing a new vehicle. It also follows with a great service experience with the crew for maintenance. One that you must experience yourself.

Very nice, professional and accomodating staff. This is my fourth car bought at a HC dealership and I will buy another from HC. I was pleased to get phone calls (including brief VM), emails & text messages offering assistance regularly from Kashif (my salesperson) and salespersons from the HC where I bought my previous car. 4.5÷5
Want ⁵⁄₅ stars, HC? Start selling new Subarus! Free customer parking is desiable, I undersatnd we are in the middle of a city, but maybe there’s a way.

Here is my experience at Herb Chambers Infinity:
Pros
1) Price– got a good deal on my SUV and negotiated it over the phone. They all claim to have a non-​negotiable «smart price» but I said I come in today and put a deposit over the phone. Of course he checked with his manager and accepted my offer. Saved $ 2000.
2) General Manager — Larry (also know as Leo) was helpful and friendly over the phone. Helped me get a lot of the paperwork done prior to arrival. Salesperson was helpful and got the registration done fairly quickly.
Cons
1) Facility –was worn out and subpar even compared to non-​luxury brands. Cracked tiles, tiny waiting area, no complimentary drinks, etc. Not what I expected.
2) No Parking — have to feed meters outside. Seriously? We got lucky and parked at Honda next door. One attendant said we weren’t suppose to but would be ok this time.
3) Finance manager — was friendly at first but put on his High pressure spiel to buy every insurance under the sun. I paid in cash so the minute you start saying no, he give you a guilt trip and started changing his tune.
4) Bait and Switch– I always ask for complimentary touch up marker and all weather mats to be included in the price. I was made to believe it was included until I was sitting down in the finance office and noticed $ 200 was added on to the price. I rather they just said no. It wouldn’t have been a big deal but don’t be misleading.
5) No explanation of equipment — when I bought my Audi, the salesman was very thorough and explained how to used all the features. Here they just hand you the key and said goodby. Not what you expect from a luxury dealership.

Review relates to service only as we bought the car through a different Infiniti dealer, though in hindsight would have preferred to buy it from here. By far the best and most efficient vehicle service we have experienced. A special mention to Eriol who provides exceptional customer service!

I came into Herb chambers a few days ago to get an idea about what car might be right for me. I wasn’t looking to purchase anything, just trying to learn a little more about the models. I met one of the salesmen named Stacey. He took me around and showed me a few of the models and went into detail about what came with each one. He even showed me a few great used options that were more in my price range. He was very knowledgable about Infiniti and was very helpful. Even though I did not purchase a car that day I know that when I am ready to buy I will be going back to see him. I would recommend Stacey and Herb Chambers Infiniti to anyone looking for a great deal on a great car and a knowledgable staff. Be seeing you guys again soon when I’ll be driving off the lot in my Infiniti!

Great cars, HORRIBLE customer service. I wanted a sales specialist, not a relationship destroyer. Came in with my girlfriend to get a car and next thing you know, he’s talking about if me and her break up, I’m the one stuck with the bad credit (assuming she will stop helping me pay and I can’t afford it on my own).Not only did he assume she’s a bad person in that she would stop helping me pay if we broke up, but the fact that he even brought up us breaking up is a shock to me. We both are coming from Washington, DC so I don’t know if that’s normal customer service in Boston. Surprised he’s a Sales Manager as I don’t even want to imagine how his staff are. My girlfriend was pissed and on the brink of tears as we left, so I advise you to stay away from Stacy Johnson!!!

If you want someone to treat you like they are there for you, ask for Rob Beaudoin. As a new carshopper he put me at ease and quickly earned my trust. So much so that he took a whipping from the finance guy (totally not needed) in front of me and didnt say boo. I really appreciated his honesty throughout the whole process and oh yeah, I am loving the new car!

I would NEVER BUY A CAR or DO BUSINESS here, EVER AGAIN, and SERIOUSLY DON’T RECOMMEND! Their customer service is TERRIBLE. It literally s****.
Their senior level representatives (including Larry Skinner, who’s the Genera Manager) seem to lack business skills/​sense and seem to be NEGLIGENT, NON-​PROFESSIONAL and NON-​RESPONSIVE after you purchase the car, and even INSULTING.
Our family purchased a brand new SUV here, and after we bought the car, their customer service was TERRIBLE.
We cancelled their tire warranty back in March 2014, and they were supposed to send a refund check (estimated amount $ 600-​$ 800) within 4 – 6 weeks from the cancellation date.
It’s been more than 6 months now, and they STILL HAVEN’T issued/​mailed the check, and they STILL DON’T KNOW the status of the process.
We visited their office once in June (spoke with Rami Tayoun, the Finance Director) and AGAIN in July (spoke with Larry Skinner, the Genera Manager), but both of them told us we should get it soon within a couple weeks, WITHOUT PROVIDING ANY PROOF/​INFORMATION for the process (including the amount we should get, where the check was sent to, etc).
Since July, I’ve e-​mailed, called and left voice message to the general manger and other sales rep, but they were being NON-​RESPONSIVE for 6 months, never returned my calls nor replied to my emails.
It’s already September, and the issue hasn’t been resolved yet.
Since the first time we met the Finance Director and the General Manger, their attitude was very irresponsible, rude, and even aggressive, and most importantly, providing NO information at all regarding the status of warranty — he kept saying he KNOWS NOTHING as the warranty was through third party, although he was able to get some information such as a phone number to call.
On our 3^rd visit, a decent young rep, named Tom Dattilo, treated us in a normal manner (much better attitude than the old senior level reps we’ve met in the first several visits), and seems to show us a little bit of light and help us get more detailed info regarding the status of warranty, which the other old senior level reps could have done so easily long time ago.
I CAN’T BELIEVE it took them (including the General Manager) more than 6 months JUST TO GET A 800– PHONE NUMBER of the warranty company, and the issue still hasn’t been resolved yet.

5 star come on don’t even think about it if Unilocal allow me gave out zero star that will be that dealership when I buy my first G35 they don’t really taking care me and after that I went to Infiniti at Norwood they call me ask me if I can go back they might low down the price and the price they offer is $ 200 what a big offer can’t even pay for my dinner sometime and the stuff is rule

Done couple time of service over there. great service, nice people, especially Erio Perez, super nice guy. explain everything in detail to me and gives me a lots of commendations

Our sales person Jose Goncalves, is an excellent sales person because he is extremely knowledgeable and HONEST. Everything he told us was the complete truth. Jose and Larry Skinner, GM made sure our car buying experience was painless. When it came to negotiating on the sale price, I felt no pressure and it was a very professional experience. Frankly, they gave me the best price the first time I asked for a price. I was called multiple times by Larry and Jose to make sure I had all the information I needed to make an informed decision. Boy, are we glad we dealt with Jose and Larry.
Jose spent as much time delivering our new car as we needed and his knowledge of the vehicle was truly amazing. It was the first time I drove off the lot with everything set up and working correctly. QX50 user interface is totally awesome and Jose made that happen for us because he taught us how to use on day ONE! My wife and I think Jose is the most knowledgeable sales person we have ever dealt with. On this purchase my wife and I realized how important it is before you leave the dealer to know how to completely operate the vehicle… again Jose made sure of that.
It cannot go without saying Herb Chamber runs a FIRST CLASS operation. This is the fourth car Herb Chambers has touched with our family and there is no finer organization to deal with. From apples, ice cream, CLEAN facilities and a totally honest approach to everything. It is nice to see a truly customer focused organization be successful… HONESTLY!

Purchased my FX 35 there… Loved getting exactly what I was looking for without going through the headachess of dealing with beehive salesmen. BEST car shopping experience I’ve ever had!!! Will definately be returning customer! In addition… followed up service was just as good.

I had my heart set on getting a new Audi A4, but I was driving down Comm Ave and saw the Infiniti dealership and figured it was worth at least checking out the G37x. The salesperson was friendly and they had a demo car right out front that you could take for a test drive. Unfortunately the car only had 7 miles left until empty and without being close to a highway I couldn’t really get a sense for all that the car could do.
The only other downsides to this dealership are having to a) find a parking spot and then b) put quarters in the meter to pay for it. As the sales folks keep you waiting in between awkward negotiating you can find yourself needing to add more and more quarters. Also, since the dealership has limited space most of their inventory is off-​site so it’s tough to look at different color combinations and see what’s available.