Herb Chambers Porsche of Boston

I have purchased quite a few cars over the years, including a number of Porsches. My experience at Herb Chambers Porsche of Boston was far and away the best yet, from start to finish. I worked with Porsche sales advisor Rick Scourtas, who helped me secure a difficult to get model in the exact specification I wanted. Rick went above and beyond in all respects — the process was efficient, but also super fun! The Herb Chambers network is truly a first class operation. I’m thrilled with my new car, but when it’s time for the next one, Herb Chambers will have my business.

It was a horrible experience.

This was my 3^rd purchase of a vehicle with a Herb Chambers dealership, and have to say, its been a pretty consistent and favorable experience. Where this Porsche physical dealership itself falls short on room and those «extra“accommodations (though they are currently renovating), they make up for it in customer service. My salesperson Rolando was extremely professional and had a great attention to detail. Emails and phone calls were always returned promptly. I made a custom order and Rolando was extremely patient with me (given my anticipation for my first Porsche!) was extremely high. He seemed genuinely as excited as I was in getting the vehicle. Lynne the business manager was equally professional and expedient in handling the financial end of the transaction. Their convenience in being located within city limits is a huge plus for me. The overall experience lived up to what I would have expected for purchasing a Porsche.

Overall wonderful service and sales experiences. I will definitely keep coming back. Fahad Arshad (GM) is very responsive and accommodating to all questions and concerns in both sales and service. Highly recommend this Herb Chambers dealership.

Looking to buy a BMW so I walked in to see the options and not even one person asked me if I needed help or even greeted me, and the showroom was not busy at all. Hate playing the race card, but I’m assuming they just thought I was window shopping! Oh well, their loss. Somewhere else will appreciate my business.

Great car buying experience. Everything was smooth and easy — from the test drive to the negotiations to the final deal. The experience was stress free. Their approach was relaxed and fully knowledgable. I highly recommend Amir who was especially knowledgable and a pleasure to deal with. I look forward to buying cars from him in the future. On the business end, Lynne made the paper work and financial process effortless.

I called Herb Chambers Porsche of Boston and spoke with Amir Aliabadi regarding the purchase of a new Cayenne
Amir was extremely accommodating, he even took the managers demo so I could see it on my visit
Amir carried out every promise he made to me and didn’t waste any of my time. I would highly recommend Amir

Update: They ended up selling the car for even less than I had offered… and I had cash in hand. So, they aren’t paying attention. Use that to your advantage.

No loyalty at all to THEIR customers. Bought 5 cars from Herb Chambers in 5 years all HIGH END and still doesn’t do right by you. Also general manager takes 1 week to call you back after running your credit and working a deal with you, WHAT A JOKE for of a Porsche Dealer. Do not spend your money with these guys. BAD BAD BAD EXPERIENCE.

After finding out about the «lemon law» and the fact that it didn’t exist in New Hampshire we walked in to Harb Chambers and we are very lucky for doing so.
Alex Perez was amazing, he was very helpful and honest and made us feel very comfortable, made sure we know everything and think what is best for our needs.
Thank you Alex for our almost new car — it’s working great!

This is a review of BUYING, LEASING and SERVICE at Herb Chambers Porsche.
1. Buying. I bought a Cayenne S in 2012, all cash, got 10% off MSRP, smooth transaction. I checked around, Herb Chambers has the most slots from Porsche in the Boston area, we were able to order the exact car we wanted and received it in 3 months, pretty standard.
2. Lease. I leased a Panamera 4 in 2012, negotiated price to 9% off MSRP. No cash down, smooth transaction, happy with the deal. When term was up I looked at Tesla, MB, Jag. I still like P4 so came in to see what they had. Negotiated a new 2015 to 10% off MSRP. Everything done same week, but the tires were summer and not all season, which is what I wanted. Worked with Ian Miller on the deal, he solved a few curve balls and was great to work with.
3. Service. I worked with Davit and Joe, both very responsive. Pricey but 10% discount if you just ask. Had the standard maintenance, installed trailer hitch on Cayenne, etc. I always get loaners, just have to call and reserve ahead. They also always offer a driver to take me to work, pick me up from work or my home. I usually drop off the car when I know I will be out of town, they have no problem holding it until I get back in town. They also offer to deliver cars to my house. So service is pretty good.
Verdict. Having done deals with various dealerships (BMW, Porsche, MB, VW), you have to know how things work and set your expectations accordingly. If you don’t know anything about cars, you will likely not get as good deals, so you have to do your homework. If you go in thinking that you are the authority and can’t see both sides of the deal, you’ll be unhappy; probably explains some of the polarizing reviews here. This dealership gets the volume so you can find the cars you need, and get perks of drivers, deliveries, loaners, etc. Not perfect, but pretty good deals and service overall.

This is one of the worst and I mean the worst Porsche dealership I have ever been to. Whatever you do stay away from a sales man named Chris Powers. He lies and says that they can negotiate on price and then comes back and says they cannot. They have a very low inventory of used Porsche’s. Offered 1500 below their asking price and they tried to weasel me. STAY AWAY and if you go stay away from Chris Powers…

So, so extremely disappointed in the service I’ve received here for my porsche. I got in a car accident and had to get my car repaired…7 months later they tell me that it’s ready to pick up. I go to pick it up, they tell me it’s not there. The lady that works behind the desk was not helpful at all I come back next week and it’s ready. The day after I bring it home it won’t even start! I’ve been trying constantly to get in contact with the dealership to get more service done on the car they didn’t fix but they don’t find the time to return my calls and the lady that answers the phone is rude.
If you’re looking to buy a car here, I recommend it. They were nice in selling me my car. If you’re looking for maintenence or any help with your car, by all means find somewhere else to go.

I had been searching for the perfect pre-​owned Porsche Boxster S literally across the country, as the 2009 cars seem to be harder to find even for a couple of months.
I did a lot of research, so I always know exactly what I want. Like any car enthusiasts, we are a little more connected to the car buying experience so anytime it goes well — we love to share it.
Finally, I found one at Herb Chambers Porsche with everything I wanted. S engine, PDK, Nav, xenons, etc. Most cars in my search were base with no options, but I was lucky to find this one. The price was excellent as well — there was not a better car in the entire country with the same options for anywhere near the price. I also timed my purchase in the middle of winter, as I knew I could perhaps get a better value.
So now for the dealership experience — I bought it in Boston, and live in New Jersey. From the beginning, Larry and Shauni, and Ian were extremely helpful. Larry emailed me the recent maintenance history on the car, as well as answered any questions I had and was always a pleasure to speak with.
I did the drive up from NJ to come and finalize everything — we did all of the paperwork, and once again everyone was very helpful. Shauni was also a pleasure to deal with, very polite and upbeat — made the experience great. My wife and I also got to enjoy Boston again, which was a plus.
Since I was out of state, the car had to be registered in NJ before I could pick it up. After it was done, I made the trip again by train from NJ to come get it. I could have had it delivered, but I was not going to miss the opportunity to drive it all the way back home! Larry was super helpful, and even picked me up at the train station — the best salesman I’ve dealt with from beginning to end.
As for the car, it is fantastic — the car has all of the options that I wanted, and I’m super happy with the price I paid. Not to mention that I found out that it still had the Porsche certified warranty from the last owner still remaining, I was super excited to hear that.
Thanks again to Larry, Shauni, and Ian!

This dealership is awful in every way: (A) They NEVER have a loaner-​literally not once in 4 years, (B) The majority of the times the car is serviced it comes back with additional issues it didn’t have when it got there, © Management is incompetent and dishonest. Every time I go here, there is a new clueless «General Manager». This new guy, Ian, kept changing his story about whether he was or wasn’t the GM last time I was here, then proceeded to lie to me multiple times. First he said he had been there 14 years, then, oops, 4 months when I called him out. Heard him telling this poor couple who told him they didn’t know anything about porsches, how GREAT 21 inch rims handle in the snow-​such a sleaze ball. DO NOT go to this place-​you will regret it (and, as someone who knows cars, an awful price/​deal-​they just prey on people who don’t know anything about cars).

Well, I recently had to have several thousands of dollars of work done on my 911. The car is aging, past it’s warranty and yes, it’s a Porsche 911 — if you complain about the cost of repairs and maintenance — it’s like buying a cupcake and complaining it has too many calories. Get a grip people — it’s not a Honda Civic. Anyway — do yourselves a favor — be nice to the service advisor, bring a cup of coffee for the tech and a donut. These people get treated like crap by the majority of the people that come there because most Porsche owners think that it’s their god given right to treat the svc people like serfs. Anyway a little bit of cooperation and kindness can go a long way — I always get a free loaner, and 10% off parts and such — makes $ 300 to $ 400 difference in the bill. I thought about going to an independent Porsche mechanic — but frankly these guys aren’t much more expensive, and they will stand by their work.

If you’re looking to buy a car, I would definitely recommend Herb Chambers Porsche in Boston. It took me a total of two days to pick out and purchase my BMW from here thanks to two extremely helpful and attentive staff members, Shawni and Tim. They answered every question I had and if they didn’t have the answer they were able to get back to me within a few hours. My experience was very personable, which was important to me. The best part was how once I purchased the car they were still in touch to see how things were going. Thank you to Shawni and Tim! Herb Chambers, you’re lucky to have two great staff members on your team!

I was hesitant to walk into another Herb Chambers dealer as I have had poor experiences at Foreign Motors West, although MB of Boston was average many years ago.
Went into look at a used 997. Spoke with an nice gentleman named Tim and first question I asked was if they would allow a PPI. He said he would check with his manager, who was out to lunch, to see if they would allow this. I did tell him that without a PPI, I would not consider buying a car.
I decided to take a quick peak at the car which was parked in the back against a wall behind three other cars. I knew they had the car for well over a month and Tim told me it was put thru their shop and was in tip top shape. The glove box door was broken and dangling there. I started the car and and it rattled for a few minutes until it was warmed up. Not sure if it was heat shield or what. Once warmed up, the engine was ticking real loud, which I pointed out and questioned since it was put thru their shop. Oh that’s just the engine, they all sound like that when they’ve been sitting. Uh huh… the others I looked at certainly did not sound like that.
If you expect people to spend 50K on a used vehicle, at least make it somewhat presentable.
Said he would get back to me about a PPI. Never heard back from anyone. Weird. That being said, if he actually did call back, I would have not spent the money to have it checked out. It was a heap.
Consistent with other reviews and experiences at other HC dealers.

One of the, if not the, single worst Porsche dealerships in the state. I came here some time ago to place an order for a new 911. After placing a stack of quarters in the meter, I got up to the showroom floor, which was deserted to say the least. The receptionist, after returning to her desk, actually had to call a sales person to come into the showroom, as none were present. After a good 20 minute wait, I finally got to talk to someone. The sales rep was nice enough, walked me through a couple of the options, which she obviously didn’t know as well as she should have. Went on a decent test drive, 15 minutes or so in length.
Porsche only gives a dealer so many order slots for each type of car, and most of the dealers hand them out very early in the year, so I was excited (and slightly suspicious) to hear that Chambers had a free one open. We talked numbers, and I told them I would get back to them in the next day. I called back as promised, check in hand to place the order. We had initially discussed a $ 5k deposit before they would place the order for me (a customary practice, although most dealers only ask $ 1k). She informed me that the deposit would actually be $ 55k before they could proceed. Needless to say, I was flabbergasted. Keep in mind, this isn’t a $ 55k down payment on a car I get to drive away that day, they wanted almost half the price of the car simply to place the order with Porsche, for which I would wait several months before it got completed.
I chatted with the general manager of the dealership, and after a long debate, he said he was willing to go down to $ 35k, still a far cry from the original number discussed. I took my business elsewhere, and couldn’t have been happier. Perhaps their service department is better, but there are far better dealerships to visit than this one.

Whenever we take our car to Herb Chambers, they happily take our money, but are never able to replicate the problem. They seem to think that’s okay because they pass out green apples like a car doctor in their fancy white lab coats. They have no right to think that they’re doctors, they’re just garden-​vareity quacks and should be passing out lemons for the kind of rotten service they provide.
Do not take your car here! They can’t seem to do things right when things are under warranty and now when they are off, they have a field day with their adding machine and the explanation «cannot replicate.»