Best Western Roundhouse Suites

This is a GREAT 3 ½ star hotel. The rooms are big and clean, the staff (especially the weekend staff) is friendly and helpful. FREE PARKING!, free wi-​fi, free breakfast. I will say that everything seemed better on the weekend (Yudelka in the breakfast area is the best!) than during the week — we were there for a Thursday-​Saturday stay. Breakfast was better on the weekend, staff was better on the weekend. Suite rooms make for an enjoyable place to hang out if you’re with a group.
The location is not great (or this would be easy 5 stars) — but it is easy to get around from here. And it is a 3.5 star hotel — not plush, but very comfortable! Highly recommend.

Helpful staff and great rooms. Location is conveniently located near Boston University Medical Center. Shuttle service to nearby areas. However, location is noisy as they are near industrial zones, though foam earplugs are provided if you need them. WiFi is very slow — couldn’t even check my email.

All is good, but the WiFi is so slow, it would make me feel better if they didn’t have it.

The staff are incredible! The rooms are great! The location is horrible! A lot of street noise and ghetto like setting. The free shuttle is a great help and the drivers are knowledgeable and friendly.

Friendly staff and reasonable hotel prices for Boston. Our room smelled horribly when we arrived and the toilet wasn’t working. They offer a free shuttle to some of the local metro stops, but it does not run after 9pm. This is near the bus stop on Mass Ave, not the metro stop which is about a 1.5 mile walk.

This is a nice hotel, it’s not five stars but it’s decent and they have breakfast available every morning. The one downside is that their parking area is very small so if there’s a full house, you are not going to be able to park in it. The parking is also over across the side street, it’s not far just odd. One cool perk they have is a shuttle that will take you to different train stations such as Back Bay so you are in the center of town. It’s pretty close to everything so it’s a decent place to stay in.

We blindly booked this hotel for a last minute boston July 4^th trip, so we weren’t sure what to expect. We were very happy with our stay! They have a decent breakfast in the am. Parking was included. There was a shuttle that provided pick up/​drop offs at the T stations which made getting around boston very easy! And the staff… everyone was super nice and accommodating. I would recommend and stay here again-​even though it’s near industrial/hospitals…the noise was really not an issue for us-​so don’t let that scare you at a stay at well run, reasonably priced hotel in the area.

This hotel is close to a hospital and fire department and a truck loading and unloading zone! There is never a moment of peace ! The hotel provides ear plugs… so what’s that tell yA…

We had a great experience at Best Western Roundhouse Suites.
I came here for a medical conference where I was presenting, and Best Western was really accommodating. I wasn’t sure if I’d be able to bring my poster as a carry-​on free of charge on my flight, so I mailed it to Best Western. I was a little paranoid about this, but they safely kept my package until I arrived.
And when I arrived, they made sure we got a room that wasn’t too close to the ground level. I read some reviews about noise complaints, but thankfully we didn’t have that issue. We had comfortable sleep for the 2 nights we were there.
The room was spacious. We had 2 queen beds, a sofa, a mini fridge, a microwave, and a 4^th floor view of the street. Everything was clean and comfortable.
Also, there’s free wifi. There’s free parking (HUGE PLUS in Boston), and there’s complimentary continental breakfast everyday! We didn’t get to take advantage of the breakfast until the last day, before our road trip to Rhode Island. And it was delicious — you can make your own waffles, they had eggs, sausages, and potatoes, juices and coffees, yogurt, pastries, cereals, fruit, and more.
And the price was very reasonable.
I would stay here again for all the great amenities.

Free breakfast. The computer is just for showing, not working. The room is fine. They offered a discount for their checking in mistake. In general, it is a good place to stay.

I cannot say enough about the staff at the Roundhouse. The night manager was incredibly friendly and helpful, and he made an effort to get to know me and say hello by name when he saw me! The day manager was equally amazing; she helped me out in a professional and straightforward manner when a purely accidental billing snafu occurred. The staff also got me a cab that arrived promptly and made my entire trip smooth. And how can I forget the breakfast room manager?! He was so courteous and also got to know the guests personally, offering to help make waffles for the little kids and asking everyone if they needed directions on where to go, and keeping everything so neat and tidy. I rarely feel welcomed into a home when I stay at a hotel, but the staff here really made me feel valuable and it wasn’t at all fake – they were genuinely interested and cared!

Room is clean, but there’s one staff in the front is extremely mean and also had a strong attitude. I’m not sure did she get train to work at the hotel. Do not want to return unless the staff learn how to use the right attitude communicate with customers.

My friends and I stayed here for a few days during the 4^th of July weekend. We got to the desk and they were very friendly, but gave us the key card to the wrong room. Honest mistake-​no biggie. The rooms were pretty spacious and had enough room for the 4 of us. I liked that there was a refrigerator and microwave.
The breakfast every morning wasn’t fabulous, but it wasn’t horrible. It’s free so what more could you ask for? Make sure you make yourself some waffles!
The free wifi doesn’t really work-​which is maybe why it’s free.
The shuttle is great, but really needs to run later. My friend and I got stuck at the T with dead cell phones (our fault), so we were unable to even call them to come get us. Plus it was the night of the fireworks, so you think they would try to run later than 9:30. Thankfully we were able to catch a cab dropping someone off.
One of the nights we were there, we came back probably after 1AM and none of us had a key card– that was pretty stupid of us, all of thinking one of us had it. The staff on duty gave us another card for no charge, which was super nice.
If you’re not really used to «urban» locations, don’t stay here, it’s not for you. LOL. Not too many places to eat nearby, but if you search you’ll find one. There is parking, so if you have your car-​take it to find a place to eat.

My friends and I stayed at this hotel for my 22^nd birthday. We had such a great time! We got a suite with two double beds. It was very nice. Also, the hotel offered us Free breakfast which was awesome. The price was also great. My only downside was the location. It was in an inconvenient location. I wish it was closer to Back Bay. But I guess it would have been more expensive if it was in Back Bay.

Only 2 stars because the rooms are clean. Staff member told us we can check in early so we arrive early and are told that it’s not possible and someone should have told you that you can’t. Then don’t ask them for a shuttle to the airport because you have to pay $ 30+tip when a cab is cheaper but they don’t tell you that you will have to pay they make it seem like a hotel perk. Make sure you get everything in writing, will never stay here again unless the staff changes!

I have stayed at Best Westerns in the past and have always been fond on their hotels. However, I will never stay at this hotel nor recommend it to anyone. I have written a feedback to Best Western and I hope they resolve this issue.
I was down in Boston for a Seminar, we checked in late on ⁸⁄₁₉. After a few hours in our room I noticed the fan in the bathroom did not work, I also noticed there were several water spots around the fan and ceiling. This was not the point of my concern, what was, were the several quarter size black spots around the fan, if I had to guess I would say the foreign substance is mold or mildew. It was too late to march downstairs and ask for a different room and I was not staying there the following night, but my coworker was (If I was I would have requested a different room), so I spoke to them on my departure in the morning. The person at the front desk was quite scatter brained and confused as to what I was showing her (I took pictures of the foreign substance). She appeared apathetic, but apologized and stated an engineer would be in in a few hours to fix the fan; she never addressed the mold/​mildew like substance. I asked my coworker tonight if the fan was fixed and the substance removed, she stated neither issues were resolved.
I am disappointed this issue was not taken more seriously. I hope others have not experienced this same problem.

If we were able to take this hotel, lift it up from its foundation, move it 5 or 6 blocks, and plop it down around Tremont Street, I would give this place 5 stars. It’s cozy and feels colonial and homey which I found a lot more comfortable then the sterile modern décor of other hotels. We had access to free wifi, a decent breakfast, vending machines, coffee and cookies. It’s not the stuffy pretentious sterile environment you get from high priced hotels, and I appreciated that. The staff was all very pleasant, including the attentive staff at the breakfast, the friendly housekeeping staff, and the knowledgable shuttle drivers.
The resounding negative thing about this hotel is that the location is absolutely horrible. It’s a 30 minute walk to the Back Bay Station which isn’t far, but there are homeless drug addicts surrounding the hotel. Not just one or two hobos either, they are all over the place. Hubby and I walked past an altercation where people were screaming that they were going to stab each other, after witnessing that we decided to make sure we took the shuttle or taxi straight to the front door of the hotel. Overall the shuttle worked out well for us, the only hiccup was being given an estimate that they’d pick us up in 25 minutes and having to wait about an hour. Waiting an extra 30 minutes was definitely worth not having to walk through Methadone Alley in the dark. FYI: It’s about $ 9 (before tip) to take a cab from Back Bay Station to the hotel.
There is almost nowhere to eat close to the hotel unless you want McDonalds, but we ordered delivery (twice from South End pizza and Grill– they delivered straight to the door of our room) which worked out great.
Ultimately, my hubby was really put off by the area and we ended up moving to the Westin at Copley Square for the second half of our stay, but if I were to return to Boston on my own I’d definitely choose this place over the Westin. I’d choose laid-​back over stuffy any day. Just get to know the shuttle drivers and you’ll have a great time!

My girlfriend and I visited Boston to attend my «brainiac» niece’s graduation from Boston University. She graduated Magna Cum Laude. Thanks for letting me brag a little. :-) There was the good and the not-​so-​good at the hotel. Here’s how it went down:
The Good: The property is well-​maintained. Helen at the Front Desk was hard working, friendly, and very helpful. She never seemed frazzled or stressed with all the guests coming and going through the lobby, and all the questions she had to answer. The room was clean, comfortable, and well-​appointed, and the shower was refreshing. The bed was also comfortable. Annie and Brandon worked hard on the «continental» breakfast which was served in a spacious meeting room on the lower level. Annie and Brandon were very friendly and helpful. This Best Western had a complimentary shuttle service that would take us to and from various points around town, including subway stations, that were in close proximity to the hotel.
The Not-​So-​Good: While the property is well-​maintained, this Best Western is located across the street from a GINORMOUS hospital, Boston Medical Center, where ambulances and other emergency vehicles raced back and forth with sirens blaring all night. At times, the noise was jarring and kept me awake. I thought hospital zones were quiet zones, but perhaps not in Boston. Also, I did not find the night staff at the Front Desk as friendly and helpful as the daytime staff, even though the night staff was usually less busy than the day staff.
All in all, we had a pleasant stay at the Best Western Plus Roundhouse Suites. If I ever return to Boston, I would consider returning to this Best Western but I will certainly ask for a quieter room away from the incessant street noise.

One big bed in the living room small sofa bed for the kiddos under a $ 100 microwave refrigerator free parking in a lightened up area seems to be monitored. If you are hungry call the grill across the street they will. deliever for free to you’re room great when you have the kids with you and don’t want to get them dressed and in the snow. Also the place is. open past midnight thurs and beyond closes at 3am. Rooms are very clean service excellent nothing ghetto very professional. They are supposed to have free shuttle to hospital but he never picked up or returned our call

We stayed here for my girlfriends BU medical school interview. The hotel tag was very nice and courteous and the hotel itself was clean and we’ll kept. They even allowed us to store our luggage even after checkout! My only con would be the taxi shuttling service. We had to wait over a hour to get a taxi to pick us up.
Quick shoutout to Miaquila for going out of her way to flag down a taxi for us!