FedEx Office Print & Ship Center

I love this place. These other reviews are obviously old because they have quite a few new people there and they are wonderful. I needed to print out invites for my sister’s bridal shower and also some sheets for a game and I am not very creative or good with designs. Stefanie was the person who helped me and she was awesome at helping me figure out a few things that would look really pretty and nicely presented. She was also very patient with me and didn’t try to rush me into a decision. I was very pleased with how everything turned out and I will be going back to this store the next time I need something.

Don’t waste your time at this location. There are others that don’t assume their customers are idiots. If a customer tells you «NO» to a service, the asking why not and assuming you understand why the customer is not interested makes you annoying. For your information, I spent 45 minutes at this location before with the same «let’s just try it» speech. Guess what. It didn’t work. Even after standing there and listening to your staff talk to Fed Ex directly… the answer was… We aren’t sure why it doesn’t work. I thought maybe it was just a one day thing, but it turns out to be reflective of this location in general. I have had a long day and the last thing, as a CUSTOMER, that I need is your assumption that you know what my needs of your service are. I see 3 negative reviews here… That’s 3 lost customers. Wonder how many just haven’t pointed out your inefficiencies. Lost revenue in today’s difficult business environment doesn’t bode well for job security. Treat your customers as if they aren’t walking monkeys. It’s just shipping packages after all.

Went to drop off a package I set up online. I was running behind schedule a bit. It was 7:15 in the morning. The store doesn’t open until 7:30. I saw the store employee walk out the front door to take out the trash. On his way back in I asked if I could possibly just leave a package with him as I needed to get to work. He said, no, we don’t open until 7:30. As I do understand that, I don’t see why he couldn’t take my package from me so I could get to work. Go above and beyond for your customers and turn them in to raving fans. Miss this opportunity and send them packing. No pun intended. At 7:30 the guy did come to the door, unlocked it and grabbed my package from me at the door. I just thought, what would the harm have been in doing that 15 minutes ago?

Went to drop off prepaid fedex package and received terrible service by the staff.
One staff member was on the phone the entire time I was in a 4 person line.
Waited for about 10 minutes just to drop off package. I was surprised to hear
staff member not able to answer the questions of customers ahead of me.
Staff member was uninformed and unknowledgeable about fedex
shipping practices and guidelines and about shipping packages in general.
Myself and the customer in front of me both left the store without mailing our
packages due to poor customer service. Went to another fedex location
and was given prompt and courteous service. Won’t be returning to this location.