Quality Heating & Cooling

I’ve waited a while to respond to the owner of Quality Heating and Air given we wanted to ensure it was hot enough to use our air conditioning system that they installed. The air conditioner works GREAT! So now we know that our junk furnace they sold us has nothing to do with our ductwork, our single pane windows, or our supposed «lack of insulation.» We understand and expected that we would continue to PAY more for our heating and cooling bills, but paying more for energy has nothing to do with the furnace not heating our house efficiently. The heating system that was recommended and installed by Quality Heating is a piece of junk — there’s no other way around it.
The comfort consultant advised us to get a better air conditioner than furnace, which we did and that works great, but the furnace is inferior — even in our small house.
The Owner, Wayne seems to be more interested in writing (or having his attorney write) 4 page documents criticizing and blaming his customers, rather than fixing the junk furnace problem. We are STILL waiting for Quality Heating to replace our furnace and actually fix the root problem. The 100% satisfaction guarantee has been an absolute joke, both on Quality’s part and Carrier’s part.
We have a two year service agreement that came with our system and we have yet to be contacted by this company for service. However, given all of the negativity Wayne has slung our way about us as people, I wouldn’t want them back in my home and I would like to see them do the right thing and transfer our service agreement to Western Heating. Wayne feels he has to bring a «witness» to protect himself when he comes to our home, so he shouldn’t be shedding too many tears over transferring our agreement either.
The balls in your court, Wayne. Please, no more 4 page documents rehashing the same old same old. Do your job, put your money where your mouth is and replace our furnace with one that does the job and then transfer our service agreement. The next review I’d like to write is a positive one about your company. I’d like to tell people that you actually came through and made things right.

I’ve known the guys at Quality Heating & Cooling in Boise since 1986. Their work is great and they’ve proved throughout the years! They specialize in Heating, Cooling, AC, HVAC and Geothermal for Boise, ID and Treasure Valley.
I’d highly recommend you check them out if you are in need of a new or energy efficient heating /​cooling system.