Larry H Miller Chrysler Jeep Dodge Ram Boise

Larry Miller Collision Center:
My experience here was outstanding. Minor repair needed on my Subaru. I was greeted with a friendly receptionist and the repair was quick and efficient. Thank you to James Clark and team. This facility has all of the Subaru parts and authorized paint colors.

Would like to buy a jeep, but the sales person there are the dumbest I’ve ever come across (Scott P.) Talked about sales going on but yet quotes me list price. I bring up price quoted from internet for that specific vehicle and I get this «it’s special pricing this or that blah blah blah». I thought there were laws on crap like this but apparently not in Idaho.
After reading some reviews, maybe buy a Toyota or another brand that’s doesn’t need to go into the shop, it is a big investment. $ 100 to NOT be able to change light build from other review? Nice, real nice.

Ok, pretty simple sales tactics to figure out. They advertise a very low/​great price on a vehicle through several websites as well as their own website. Once you contact them and get ready to purchase their price changes. Oh, those rebates are no longer available, That price didn’t include doc fee’s, shipping is a lot more expensive than we thought. Typical car sales lies. I frigging hate buying a new car! Try going through Truecar or Costco Auto to purchase your next car, save yourself the stress. STAY AWAY.

THE MOST AMAZING SERVICE EVER. We pulled in, on our way from Louisiana to Washington, with all warning gauges flashing. Our attendant fast tracked our diagnostic, and when it turned out to be a sensor and not a huge and dangerous car malfunction, they were able to replace the sensor and get us back on the road in less than two hours. What a relief!!! Josh was our attendant, and everyone there was cordial and very, very helpful.

The shadiest dealer in Idaho. If you want to feel super uncomfortable and haggled by a bunch of under educated fools you will love this dealer. At least there service is fantastic. My wife needed a part replaced, under Jeep warranty so dropped it off here. Ordered the part took over a month to get in, we dropped the car off to get worked on nine hours later went to pick it up to realize that the new part was broken and they did not inform us until we had someone drop her off. There was also a computer update that needed to be done, car had to be on running for one hour, which the employee stated oh I guess we could have done that while it sat here for nine hours sorry you have to leave it somewhere in an open area on for the next hour. Super convenient. Also they didn’t think about inconveniencing us maybe they should have provided some service maybe a quick car wash, vacuum something. Nope they just provide terrible service and could care less about customers unless you are looking to buy a new car then you will never get out of there. Warning if you are looking to buy a Jeep or Dodge head to Caldwell have had only good things to say about this local competition.

I’ve been here before and haven’t had any issues like some of the other reviews, so I suppose I’ll count myself as being lucky. I had my oil changed at another venue today that didn’t end up have the air filter I needed for my vehicle. So I came here and bought the 2 filters I needed for my car. The purchase was quick and painless. I took the filters right out to a couple of their service guys who put them in for me at no extra cost for labor. Pretty nice if you ask me. Everyone was friendly and personable. I’d feel good about coming back here again sometime.

Bought a second vehicle from Tom Needham this past weekend. The buying experience was as good as the first. Highly recommended!

Worthless Service department — Service advisor Josef had the WORST customer service I have ever seen completely careless and non-​companionate.
Took our 2012 Jeep Grand Cherokee in to simply have a light bulb fixed — told us he could not order the part because it was discontinued (on a 2012, I know right.) weather that is true or not did not matter for how rudely he explained it, told us we need to go to a junk yard and find our own part…
Then after all this my sweet pregnant wife goes in to pick it up and tells them that she would think that there would be little to no charge since they COULD NOT fix the problem and COULD NOT get parts for the problem to be fixed. then he quickly hand wrote notes on his work order to cover his butt and started back peddling saying that he probably could get parts after all and that ultimately she needed to pay $ 100 dollars even tho they did nothing and couldn’t do anything, she asked again if there would be some type of discount and he laughed and said I already gave you a discount its normally $ 105… wow what a slap in the face $ 5…
So ultimately we payed $ 100 to be treated like crap from a careless dealership that employees these types of employees and charges for work they cant complete.

I too wish I could rate Larry Miller zero stars. This review is for the Collision Center repair shop in particular.
My car was damaged by a neighbor kid throwing rocks. There were dents and deep paint chips all over the left side of the car, on the roof, and on the trunk, and the driver’s side window was broken out. Geico uses Larry Miller as a preferred shop, so I had it taken there for repairs.
Repairs took a week and a half to complete. Fine. When I went to pick up my car 6÷3÷13, I discovered that the shop office is uncomfortable and full of cigarette smoke. The people working in the front office seem bothered and inconvenienced by customers interrupting whatever it is they were doing — sorry, just wanted to give you people some money.
When I went to turn on the car after paying my deductible and getting the key back, the battery was dead. A shop fellow brought out a jump box and said that it’d started fine for them while they worked on it, and maybe they ran it down while they were working on the doors and the trunk, when the interior light came on. (This dismissive explanation becomes important later.)
I adjusted all the mirrors and whatnot, reset my radio, and discovered that my AC had been turned on. The shop couldn’t have known that — and I don’t blame them for — there’s a leak in the compressor, so I’d been keeping the AC off to conserve freon until I could get it fixed. They didn’t know, but still: my AC doesn’t blow even a little cold any more. I find it unprofessional to turn on a customer’s AC in the shop. If it’s off, leave it off. I’m sorry it’s hot out — but because somebody thought they’d use my AC to cool off while they worked, I’m going to suffer until I can get the compressor fixed.
Back to the battery: I drove long enough to charge it, then stopped … it wouldn’t start again. A jump and a battery check at a different shop later, I discovered that the battery had started leaking acid and needed to be replaced. This isn’t an old battery at all! And when I left it with them, it was fine. I don’t know how it got broken, only that it was intact when I had the car delivered — I’ve never even needed a jump on this battery before this. Not a scrap of trouble.
The body work that they’d been paid to do was shoddy at best. Dents and paint chips were still obvious. They tried to claim it was the clear coat, but nope. I shouldn’t see any evidence of rocks once the car is refinished.
Worse, they left a pair of vice grips under the trunk lid, then slammed the lid on them. It doesn’t latch correctly and has a dent on the underside as a result.
They didn’t clean off all the paint marker, didn’t clean off the steering wheel, gearshift, or e-​brake. Little things? Sure, but they are the hallmark of a good body shop, one that takes pride in its work and takes care of all the details.
I took it back to the Collision Center the next day, 6÷4÷13, after I’d talked to Geico about how to remedy the issue. The supervisor of the adjusters met me there, and I discovered that they’ve had service quality issues with this shop for quite a while. Geico even has a Quality Assurance Plan in place to help them improve their service; clearly, my car didn’t get quality assurance.
I wasn’t even greeted when I came into the office when I came back to address the poor service issues. Several employees discussed me while I was standing right there instead of saying hello and talking directly TO me.
And while discussing the battery issue with the adjuster, the shop manager, and the man who’d jumped it off the day before, I discovered that the manager and the employee had both lied to me the day before when they said it started fine for them!
When they explained the situation to the insurance adjuster, they said that when they went to bring it in, it wouldn’t start. They jumped it, then it had some trouble while it was in the bay. Then it started again after a couple of jumps, so they shrugged and called it fine. They didn’t bother to look at the battery — fine, they were doing body work, not battery work, but it seems like a responsible person would have looked at it to let the owner know what was up.
What’s worse, they didn’t bother to tell me about it when I picked up the car, either before I put the keys in or after, when I discovered a problem! That would have been the perfect time to let me know something was up and maybe even sell me a battery. If they had been up-​front and honest, I might have had them fix it.
When I brought up these complaints, the Larry Miller folks became defensive and angry, tried to dismiss my issues, and generally treated me like a crazy, «typical» woman, out to get something for nothing and making a big deal about «tiny little issues» that wouldn’t bother someone else. Fortunately, my Geico adjuster was there and was able to back me up.
I’m disgusted at the poor quality of the work, the terrible customer service, and the behavior of the employees.

My first time there. 2011 T&C. I went in for oil change, rotation of tires, and to have breaks which had caught on fire before, looked at.
What was done was an oil change.
They charged me for everything but did nothing.
Tom Greene the manager called me a liar and other things.
I have audio and video of the kid going through the van looking for something. I will assume the kid was looking for the lug nut key, to unlock the lug nuts.
I contacted several people within that company.
Ken, the service manager called me the next day. I went to the dealership and was told that the kids admitted to not doing what they said they did.
A Mr. Brown called me from the executive branch of the dealership wanting to know what was going on and I told him.
In the end, Mr. Greene never apologized, Ken roasted tires and checked breaks, and money was refunded.
Mark your tires, not just for these guys but any time you go into a shop, take precautions.
This dealership is untrustworthy and Mr. Greene should be fired, along with the other two that tried to rip me off.