Peterson Toyota Scion

i love doing business here. Excellent service, great staff. They have always treated me and my Prius very well.

Had outstanding service here. The guys in the front went above and beyond doing extra things I asked for no extra charge and had a smile on their faces the whole time. Great atmosphere, friendly employees and amazing service. I couldn’t ask for more!

Story: Took my truck into Toyota yesterday to get my timing belt, water belt and drive belt changed. I never been to this toyota in Boise. Upon entering the service department, you are met with this well lit light colored room, a counter of desks and service reps waiting to help you, but I was not greeted by a single person even though 3 of 7 people at their desk didn’t have a customer in front of them and weren’t on a phone call. It was about 3 – 5 mins before a young lady from her desk walked away and happen to pass me. I had no clue what position she held but was hoping she was walking towards me to see if I needed help. That wasn’t her intentions because she kept walking past me to the other room. So I stood there waiting, lost because they don’t have a formal line up area. I just stood behind another customer that was already being helped even though I didn’t know that was the procedure or not because there were 5 other employees standing behind the counters some with customers some not. Well that same young lady came back to head back towards her desk, this is when I stopped her and asked if she was able to take my truck and write up a service order, she said no and just walked back to her desk which was only about 17 feet from where I was standing. Usually that’s a que that someone hasn’t ever been here and that maybe offer some help or at least knowledge, nothing. Another «line» has formed directly to my left with another customer walking up. The customer in front of me gets done and walks off. The service rep walks off without saying a word. A little more time has passed and I finally it’s my turn. Everything went smoothly from there, I get to drop my truck off and leave. I received a call later that night saying my truck was ready for pick up, I told them I’ll pick it up in the morning. I was told to see Todd about picking up my truck. Morning comes around 10:30 and I walk straight to Todd’s desk and he checks me out. They pulled up my truck into the service bay which was kind of dark. I hop in and start my truck. Everything seemed fine. I drive off. I live 2 blocks from dealership. When I was pulling up to my house I noticed there’s a crack in my windshield about 6 – 7 inches long. I know it wasn’t there when I dropped it off so now I called them asking if they knew anything about it. I was told they did noticed a «rock chip» and maybe my windshield cracked on the way home from that rock chip? Sure… Was even asked to come back so they could show me where it was. Not going to waste my time arguing with you all morning Toyota. I have to get something with my power steering done which costs $ 1,700 that I was going to do after Christmas. I was also going to buy a new car in Jan, it wasn’t going to be a camary for sure yet, but cross that vehicle off as one of my choices now. I have never taken in my vehicle to a dealership for repairs. I usually have friends that are mechanics but I just moved to Boise 3 months ago. My advice inspect your vehicle before and after you drop it off. By the way Toyota, I would of split the cost with you since I drove off, but now Peterson’s group has lost my business.

Simply Amazing Work And Customer Service!!!

I love getting my car serviced here. Their customer service is awesome and their work is great too. I always feel like they are honest, fair, and respectful.

Transferring in for service from California, I expected some red tape & delay checking in, nothing! I was easily found in the system, checked in & escorted to the lounge. What a lovely & clean place to relax, drink some very well made coffe & read my book while I waited. I was told it would be about an hour, which it did, right on the nose! I was well advised of the necessity to change my cabin air filter & thr things I can do for optimal care of my vehicle until my next service.
Now the most impressive part! I had told Marie that when I moved here, I travelled with 2 cats & a dog, thus there was a lot of hair & I did not expect them to clean out the cabin of my car when they vacuum. When I got to my car, it was a miracle! There was no animal hair & my car looked fabulous! I was very grateful at the care they took with me & my car. Thanks everyone!

Went in because I received an upgrade mailer about our leased Sienna. I knew I wanted all wheel drive so I called and made an appointment. I worked with Jeff C and he was extremely helpful. He made sure we got an excellent deal and was courteous and responsive.

Took my Tacoma in to get a routine oil change, these guys are top notch. The service was performed within the estimated time window and they even threw in a free wash. I’ve come to find that not many Toyota dealerships will do that, especially on the east coast. Only gave it four stars because I did have to wait about 20 minutes to pay once my truck was done, in their defense they were short staffed that day.

I have bought a new lexus from this dealership. They are always ready to rip you off to the fullest. Need to be very good at haggling to even get a fair price. Worst part comes when the car is bought and its time for service and support. Very bad attitude. Service for cars sold at over 50 grands needs to be far better than what is provided. Clearly they are using their status of being the only lexus dealer in Boise to their advantage. I have started going out of my way to avoid doing any business with them. Wanted to give them ZERO stars, but Unilocal apparently is too kind to not let me do it. Hence the ONE star.

I recently went to Peterson Toyota for a new car. The salesman was great. Things started falling apart when the management and finance got into it. At no time did I fill out a loan application or give permission to have my credit run. I asked the salesman if my credit would be run as I was paying cash
After hanging out for 5 hours at the dealership the finance person Ephraim went through the paperwork and the extended warranty i asked about. I noticed my credit score was on the paperwork and I asked about it and was given some vague reason it was run. I advised that I had not given anyone permission to run the credit.
I also ordered some accessories. A few days later I received a call that the accessories had come in. I had no idea that they were not put on during the time I was at the dealership. This made it necessary for another trip to the dealership and the accessories were not part of the deal and I was charged more. (A toyota dealership in another town gave me these accessories for buying a car from them)
There also turned up another problem with a missing part. This made even another trip to the dealership necessary. Most of the miles on the vehicle were put on going back and forth to the dealership.
They got my check and that seemed to be all they wanted. I talked to a manager and was paid some kind of excuse that it was a training issue.
Be careful because even asking if the credit will be run does not guarantee you it wont be run

My husband and I have purchased/​leased several cars from Peterson Toyota and have a great experience every time! Dan Wilmorth has help us with 3 so far. He has been wonderful and easy to work with. With my most recent purchase, he brought cars to my office for me to check out when I didn’t have time to run over to Peterson! He was very knowledgeable and patient!

Beware. This dealership does not honor their price quotes! Very horrible experience.
We have been shopping here for a vehicle for months. Greeted and treated greatly by every salesperson. HOWEVER, when we went to purchase the vehicle all the incentives and rebates suddenly changed. No explanation as to why they weren’t avaliable. The finance manager was arrogant, talked over the top of us, wouldn’t answer questions, and tried high pressure sales tactics.
We left. This is not how a business should treat it’s customers.

Purchased a new 4runner limited from Jeff Campbell. The deal went faster than we expected and they gave us what we asked for on our trade. Jeff was awesome. Gonna buy a new Tacoma from him next year!

I brought my 2000 Celica GT-​S here to have my check engine light diagnosed in 2013. I made an appointment for 12 for ONE HOUR of diagnosis, dropped my car off at 11:45, they didn’t even start on it until 3, and didn’t finish until 5:45. I know this part is a little dumb but even after they didn’t even bother washing it. If that wasn’t bad enough, I start driving it and I started to smell gas. I popped the hood and one of the fuel injectors wasn’t in right and it was squirting fuel directly on to the engine block! THATS A HUGE FIRE HAZARD THAT COULD’VE KILLED ME! I will NEVER bring any of my cars here for service EVER again!

For being such a religious family, they sure don’t believe in the Golden Rule! They are full of tricks and lies! Don’t trust them! The same experience was had at Stampede; another Peterson company! The need to re-​read their Book of Mormon! Hypocrites!

I didn’t have a good experience. I’m a loyal Toyota owner, just bought my eighth. The experiences I have at this dealership each time I buy, turn me off and I always leave the area to buy my cars. It’s never the price, always the experience. I almost always buy my cars without my husband and feel like this dealership will only show me cars when he’s with me. When I’m by myself I always have to find a dealer, and they want me to run my credit before we drive a car.
Ladies trust me there are plenty of dealerships out there that will sell you a car. I bought my Toyota from Kendal in Meridian (Ford Dealership) they were more than happy to ship my Toyota from one of their Toyota dealerships out of state. Plus, I never had to bring my husband to buy the car.

The sales folks really don’t know their product as well as they should. Saying that a Lexus RX350 and the Toyota Highlander are built on the same platform was wrong, for example. Service department? I’d avoid it, as the last time my car went through their car wash, it bent part of the shielding under the vehicle and caused a rattle that I had to beg them to fix.

I’ve now bought two cars from Peterson and will never be back to do business with them after the last purchase.
I bought a used Toyota last week and it stopped running two days after I took it off the lot. I called to see what could be done and they told me since I didn’t buy their «warranty» there was nothing they could do except bring it in to the service department. No offer to discount the work or anything.
Needless to say I was disappointed. I will never shop there again or recommend them.

Do not come to this dealership if you are looking to possibly buy. I came here on a Saturday with my wife and toddler, we were looking for a highlander and they didn’t have one that we wanted so we were told we could order one in. Long story short we wanted to run numbers on a new one to see if it fit our monthly budget. Our salesman told us that they will not even take the time if we were not buying today and if he would have known we were shopping the dealership would have pushed us off the lot or tried to force us into a vehicle they had on the lot. We went to tom scott in nampa and it was light years better. I will not come back for service even though they are 2 miles from my house, I will drive 20 to go to nampa.

I just purchased a Toyota Tacoma from Ben Rodgers and the experience was a good one. I knew exactly the vehicle I was after and they just so happened to have one on the lot! Throughout the entire process, Ben was attentive and honest. I would rate this experience with 5 stars if the following were true:
— The closing tactics from people other than Ben were desperate and a bit over-​the-​top
— The inventory of trucks was a bit limited (variety would have been nice)
— There was a sense of disorganization from the Finance representative and the intricacies of what we were signing were not explained clearly
I would buy another car from Peterson, but I would hope to see some improvements with inventory and clarity from the finance department.