2 Thumbs Up Plumbers & Remodelers

We bought a condo in Boise and there were some plumbing issues that the seller needed to fix. They hired a contractor who sub-​contracted to 2 Thumbs Up. The work was shoddy and incomplete. We had to get another plumber in to correct the issues as 2 Thumbs Up would not rectify them without the purchase of a warranty. The new plumber fixed the issues at half the cost of the warranty and stated how poorly the job was done.

I gave these guys one star, because Unilocal made me. Otherwise, they would get none. I scheduled an appointment about a month ago. They did not call by the time they were supposed to, so I called them. No answer. I got a text reply saying there was an «unforeseen emergency» and they wanted to reschedule. No phone call to let me know they wouldn’t make it? Why do I have to call and check on their status? I texted back (they wouldn’t answer my phone call) and said I couldn’t reschedule as this was my last paid day off. No response. Horrible way to run a business. I cannot recommend them to anyone.

I called Joe for a bid on a new water heater that was leaking slowly and needed replaced. He answered all my questions that I had about the different types and what he would recommend for our household. He also took the time to discuss other questions that I had about other plumbing issues in the house.
He quoted me a very competitive price and was able to do the installation the next morning. He and his crew were courteous, professional and easy going. I highly recommend using Joe for your plumbing needs.

COMSUMER BEWARE: 2 Thumbs Up Plumbing in Boise Idaho improperly installed my new toilet in May 2011, causing an undetectable slow leak which resulted in a frozen sewage waste line, damaged flooring, and mold.. Two city code inspectors came today to inspect the work, and have indicated, in writing, that «a permit should have been taken out for the work done and the work was done unsatisfactorily. A leak around the toilet was caused by work not performed in a manner conforming to the Uniform Plumbing Code.» A civil penalty warning is being given and a double fee for permit. If it hadn’t been for our long extremely cold temperatures causing the leak to freeze the drain line, it may have been many years before it was discovered. When we contacted 2 Thumbs Up Plumbing, they came over, saw the damage, and told us not to worry, that they would submit it to their insurance company, and it would be taken care of. They then told the insurance company that we had refused necessary repairs to install it without leaking. The insurance company without even sending anyone to look at it denied the claim indicating that their evidence showed they were not responsible for the damage. We will be sending them copy of city’s findings. Guess that the BBB, State Licensing, and probably Small Claims or Civil Court could be the next steps.