South Shore Opticians Inc

I started purchasing glasses from Richard about 10 years ago when my I was told my daughter needed them. he is very reasonable and kows alot about glasses frames etc. he never tried to upsell me! My daughter was always happy with the selection of frames and said only Richie has the best frames… well that being said fast forward 10 years later she is 19 and still =wearing two of the frames we got from him. We have since moved to NY and she had her eyes examined and she does need a change in her RX so I said to her lets get new frames. we looked but every single store we went to she said all the frames were garbage and not like «South Shore»! I explained we aare in NY now. she still will not budge so needless to say I am mailing her galsses to Richie and he will change the lenses for now untile we get to FLA and she can get a new frame. he is wonderful very nice friendly and HELPFUL! quality merchandise and work!

I am very unhappy with my experience here. I recently got eye coverage under my health care plan and chose an optician in my area to get a much needed exam and be fitted with glasses/​lenses. I’ve been wearing just reading glasses that I get from Marshall’s and figured it would be great to have something specifically for my vision needs.
My first impression of the store wasn’t favorable. Frame selection was untidy in the cases and nothing set up in an attractive way. And except for the «designer» frames (my allowance was up to $ 130) none of the frames I was shown had prices on them, and they seemed quite cheaply made. I didn’t like not knowing what the frames cost and when I asked the prices on a couple of styles, I was told «oh, your plan will cover those», without being told the actual cost.
I was given an eye exam by the optician — I won’t complain about that as it seemed fine, but when «transition» lenses were suggested, I explained I was concerned about them in that I needed not only «reading» glass capability, but being able to see straight ahead as that is how my computer monitor is at work. He assured me that when I needed additional magnification, I would look through the lower part of the lens, when I needed vision correction (some magnification) I could look through the center, and the top portion would cover my very slight distance correction.
I picked up the lenses a week later and was told (understandably) that they would require getting adjusted to. I didn’t really have a problem with adjusting to the lenses, but my «straight ahead» vision was blurry — like… if you are looking in the mirror and putting on makeup, or, when I was looking at my computer screen at work, which is about 2 feet in front of me. When I took the glasses back a week later and told them that my straight ahead vision was blurred, the optical store worker (not the optician) told me that I wasn’t using them right — that I needed to be looking through the bottom. Which would require me to tilt my head up. I told him that I could not do that for 8 hours a day at work — my neck would be a mess with all that strain. He said he’d explained that’s the way they worked when I’d picked them up, but that’s not what the optician told me during the exam as I had made it VERY clear to him that I needed to be able to see straight ahead at my computer monitor.
But that’s not the worst of it… the worst of it is this place charged me $ 175.00 for the transition lenses and they were supposed to be $ 0.00 and were 100% covered under my plan! All I was supposed to have paid was $ 15.00 for the copay on the eye exam!!! I didn’t realize this until I pulled up the plan while looking for their phone # to call them about the glasses not working. When I showed him a print-​out of my plan, he told me he didn’t care what the paper said; that when he’d run my card, it came up that the lenses weren’t covered. I can’t deny I do not know with certainty that is true or not, but it seems unlikely that a United Healthcare authorized practitioner wouldn’t know that the plans cover the lenses. He did reimburse me (and rightly so!) the $ 175 for the lenses, but with a very nasty attitude. When I got home, I called United as my plan showed I had used my yearly frame and lens allowance and they reinstated it. They wouldn’t reinstate the exam fee however, and told me that I could just take the prescription elsewhere and get frames/​lenses. I hope that the script is correct!