Visual Eyes at Mizner Park

I had the BEST customer service experience at Visual Eyes Mizner Park recently. Dr. Evans explained everything during my eye exam, in easy to understand terms and listened to my concerns. Eyeglass purchases can be a really tricky thing, because your making a selection based on both form and function. Ty was extremely helpful, knowledgable and patient in assisting me to find the frames which were just right for me.
I cannot recommend going to Visual Eyes at Mizner Park enough … the staff is exceptional and although some of their frames may be on the high end of the price scale, you’ll get the kind of service you deserve for the money. They have a fantastic selection of eyewear at al price points.

Ask for Ty and get excited about wearing glasses! You will not be disappointed! He will quickly select the perfect pair of frames for you based on your face shape. He and the rest of the staff are extremely knowledgeable. The selection at the store is unique and beautiful. My prescription is very high and usually takes 2 weeks for my lenses to be made. Visual Eyes made my lenses in 2 days!!! I left with 2 amazing pairs of glasses all within my budget within one week. Awesome experience!!!

The best experience I have ever had a an optimist! Extremely friendly and helpful spent 25 on hold with me to find out about my insurance that changed and what it would cost me. They have a machine that doesn’t require my eyes to be dilated and then the doc spent time with me to go over the map of my eyes and show me what he sees. A unique experience and I am happy to recommend them to anyone looking!

This office was great. Very helpful. Staff and Dr.‘s are great. Large selection. State of the art equipment.

We have been patients at Visual Eyes for almost 20 years. When Evans took over and updated the office we were blown away. Kirsten, Ty, Marietta, Kevin, Dr Radice & the whole staff treat us like family. They’re always professional and extremely helpful. We love the selection of frames as well for any budget. I refer all of my coworkers and friends.

Until today, it had been over three years since I made time to see an eye doctor. My eye sight, to my knowledge, had been stable for a bit over 14 years, but it was the particular care I received at Visual Eyes that made all the difference. As soon as I walked in I felt very welcome, more like a friend than a patient. Dr. Radice was very strategic in her work and has ultimately made me see the world better than ever. I also had help from the lab manager, Shaun. He really took his time with me to pick out the perfect pair of glasses. His knowledge about every brand and style was exciting, making the experience very fun for me. In just a short hour the professionalism shown from both Dr. Radice and Shaun has made all the difference in the world. I will continue to recommend Visual Eyes for their outstanding service, and wonderful staff.

Outstanding service here! I went in for an eye exam. The staff was both friendly and knowledgeable (a rarity in Boca, where everyone seems to be so standoffish). Not only was I treated in a very friendly manner but I received the perfect prescription. My vision is much improved.

I have to say that I have been coming to this optometrist for a while now at least 3 to 4 years maybe longer. Prior to that I believe it was owned by someone else. The new optometrist I think is terrific! He is smart, attentive, and has a ton of information about my eyes. The staff is fabulous as well. Not only do I go there, but my children go there and my ex does too. His experience is similar. Each time I go there I watch them trying to improve their business. I went in yesterday afternoon to get glasses for my daughter who lost hers. I did not want to spend a lot of money, turns out I didn’t have to. Her glasses were ready in less than an hour. While I didn’t see the optometrist this visit, I did work with one of his staff members who was incredibly patient with both my daughter and myself. Is just an all-​around terrific business and terrific staff.

Good range of frames available. I made an appointment for an eye exam on a Friday for 5:00pm. When I got stuck in traffic and was 14 minutes late (which is of course my fault), I was told that I was too late because the Ophthalmologist had already left.
I find it a pity that a place that has my phone number and that is still open until 9:00pm did not find the opportunity to call me before deciding it was too late. I had been told when making the appointment that different eye exams take different amounts of time, so I find it a shame that no effort was made to find out whether this plain vanilla exam (no contact lenses, low dioptrie value) would still have worked out.
I was committed to buying two sets of glasses there. I drove all the way from Miami because a coworker recommended this business, and although being late was of course my problem, I am really disappointed how much the staff at the store did not care at all.

Thanks to Visual Eyes, I finally found new glasses– that I love! They offer a great selection for all shapes and sizes of faces. I have a hard time finding something just right (you may say I’m a bit picky). They selected frames for me to try on and with their help, I whittled it down to a favorite. Thanks to the Visual Eyes team!

It’s time to see clearly now.
I called as a new patient and was given a same-​day appointment.
Upon arrival, they took my insurance info and ID, then had me fill out a few short forms. Within minutes, I was taken to the back for an exam.
The assistant, Miranda, was very pleasant and explained every process step-​by-​step; she made my first experience just spectacular.
The technology the office uses is VERY up-​to-​date and state-​of-​the-​art. As a techie person myself, I was seriously impressed with the equipment and how different it was compared to my previous optometrist.
Dr. Giselle Radice was my optometric physician and she was fantastic. Her kind demeanor and positive attitude kept me happy the entire visit; she answered all of my questions and told me things about my eyes that I never knew before!
The entire staff is just as kind as the next. I cannot recall the name of the woman who assisted me with the insertion and removal of my contacts, but she was SO patient and sweet; very knowledgeable about contacts and the care for them.
In the end, Visual Eyes is very much recommended and I would gladly tell my family and friends to check them out for their next eye care visit.

customer service is fine. The doctor is ok too.
BUT why is it so hard for them to follow up on things? Why do I always have to call them and learn that my glasses are ready!!!

We are from Canada and visit Boca Raton twice a year. One of my lenses in my glasses popped out two days before we were to return. I had taped the lens in and expected to have it repaired when we returned home. We were in Mizener Park having a coffee and noticed the optical store. We went in to see if they could fix the glasses. The staff were extremely welcoming and there was no problem making the repair. I picked up the glasses and the work was very well done. Thanks to all the staff. I would highly recommend Visual Eyes and will certainly return when needed.

The best eye doctor I have ever met! Customer service is amazing and very personal! Glasses are ready in less than a day for most complicated glasses) I ve been here twice: first for my mom and now for myself, and both times loved it!

After coming here, I’ll never go anywhere else for my glasses! I went in for an eye exam & some new shades and I couldn’t have been happier. The doctor was very friendly & knowledgable and made me feel at ease the whole time.
After my exam, the staff did a great job of helping me pick out my new glasses. I was amazed at their selection too! They’ve get a little bit of everything, including top designer brands that are hard to find everywhere else. I walked out with an amazing pair of Chanels & can’t wait to go back for the Ditas I was eyeing in the window ;)

I don’t know what happened to this place over the last 3 years but it has become a joke. This was my go to optometrist and point if purchase for new frames I would actually drive 35 mins out of my way to go to this particular location. Last couple of years though it has become progressively worse, from customer service to order placement and just overall organizational business skills. There is probably one competent sales associate in this store the others simply act & look like there disinterested. All I can really say about this place in the end is I’m done with it, my last experience sealed the deal took over a month for them to order me the wrong frames and another week for them to figure out I payed for prescription lenses as well. Like I said idiots, do yourself a favor and don’t waste your time this stuck up boca boutique isn’t worth your time or your dollars.

The location can’t be beat, and the staff is super knowledgable. Not only does Dr. Evans bring strong technical expertise, but they have a killer collection of designer eye wear. It’s one of the largest collections of fashionable eye wear I have seen in South Florida. The personal attention you receive from the moment you walk in is second to none!