Dunkin’ Donuts

Not very good… I can see why it has low stars and obviously the owner doesn’t care… just went today and the donuts are not very good and my sandwich had little filling… bagel was dry too… not much love put into this place… won’t go back… employees were nice though…

This Dunkin Donuts don’t participate on Veteran’s Day free coffee promotion. That just says that they don’t care about veterans. Coffee is good and half of employees are nice. Would not come back as they don’t care about veterans. Might be the area this store is. Yamato store and the one by sandalwood are better
Edited to add that both me s and women’s restroom were out of order.

I was in line at this West Boca location while my son used the single person restroom with the door locked this morning. A man in his 50s with an accent and a tan complexion used keys to unlock the door and enter the restroom unannounced, ordering my son out. My son was in there no more than a couple minutes and luckily had his pants up. He came back distressed and told me what happened, then said «there he is» as the man walked by and then went behind the counter to run the register. He had no name tag but must be either a manager or owner. My son begged me not to confront this man, so I didn’t create a scene. I will be contacting Dunkin Donuts corporate offices today and we’ll not darken another DD’s door, ever.
EDIT: The man is pictured here on Unilocal in a photo posted by Dave H. Graying hair, thinning on top.

This is by far the worst DD I have ever been to. These people are sure to screw up your order, and if they don’t screw up, they leave things out. You’re better off driving to the other DD (near party city) on glades. Don’t waste your time or your money.

What a mess. The girl at the register couldn’t figure out how to ring up a breakfast sandwich which came out burned. I waited about 10 minutes for the wrong coffee and had to correct them twice as they were remaking it.

It’s a little hidden, but the service is always great there. Always good coffee and donuts

My drink was made wrong there several times. The one on Yamato is even worse.
Not a great dunkin

A Dunkin’ Donuts is a Dunkin’ Donuts, you get the standard offering of coffee, donuts and pastries. I visit this DD location infrequently. When I was there over a year ago, I thought the décor was decent, it had bright colored comfy chairs, shop was clean, and service was good. About 8 months ago, I visited it again to pick up some munchkins for my kids’ class parties. It appeared that there was a change in ownership. There was this husband/​wife team and a few employees behind the counter. The husband was taking my order, when I asked for separate packaging, he did not appear to be pleased (concern of extra material costs perhaps?). In between pulling the 2 boxes of munchkins together for me, he took time to yell at his employees about making coffee and some customer’s order. This is when it really bugged me, I don’t like seeing anyone being abused, verbally in this case, I don’t care that you are the boss, everyone deserves to be treated with respect. I feel really bad for the employees. I would give them 4 stars for their service based on previous experience. I visited it again recently to get some donuts for an office party, the store was dirty, furniture was old, service was slow and employees appeared to be miserable. Hello, happy employees are great employees. Treat them well, they will treat your customers well — a win for any business.

So, you have your awesome coffee places, like Panther Coffee in Miami, then you have the chains, like Starbucks and Dunkin Donuts. They are a step down from places like Panther, but still not so bad for a quick coffee run. So, you don’t expect things to be excellent because they aren’t there for those who appreciate excellent coffee. They are there for the masses of people who just want their caffeine. You know them… the caffeine addicts. Perhaps you can relate?
This place is located on the SE corner of Glades and US 441, in the Westwinds of Boca shopping center. It was fairly busy when I stopped in for my daily dose. It seemed like some of the employees were new and receiving training as they were working.
The service was slow, but the employees were courteous. I noticed the drinks were being prepared out of order. I think this was due to the fact that the employees were in training. I’m not sure which person made my latte, but I heard them question how to make a latte. I was nervous when I heard that. I really wasn’t in the mood to return it to get something else. However, the latte came out wonderfully. It was too hot to drink right away, but tasted fine.
The store was dirty. The patrons of this location left cups and trash everywhere. Hello? What is wrong with you people? Be responsible and put your garbage in the trash can! Stop being so lazy and disgusting. My children have manners and always discard their trash in the garbage container. If they can do it, then so can you.
I’m not sure about what Mark C said. The manager did not seem like a person who would say that. Of course, it wasn’t like I sat there and had a full conversation with him either. I briefly chatted with him as he watched the employee ring up my order. I also never noticed a homeless man outside. Maybe he wasn’t there when I stopped by or perhaps I wasn’t paying attention as I entered and left.
This store needs a lot of hard work to turn it around. At this point, I think the only way I would come back here is if I were in dire need of caffeine and didn’t have a lot of time to spare.

I’m so in love with DD I love the coffee and bagel but this place the service is horrible the persons in the front forgot something I ask a men there and make me do the line again. Not nice I have 2 kids and the place was full very unhappy bad service … I work with costumer and I’m always nice to them.

Watch out. You pay with cash and they don’t give you the correct change back. Shady. They need to get it together in there.

This is the closest Dunkin’ to my house, and unfortunately its my least favorite. I honestly don’t remember having a positive experience here, ever. Donuts are usually stale, coffee is never made right, and the never ever have liquid sugar. Employees clearly aren’t happy and it reflects in the type of service and food/​beverages they’re delivering…