Smashburger

Used to be a quality location. Like all flagging franchises, when the owner’s not making enough money, they reduce the staff, compromise the service and ensure that they will eventually fail. It’s really too bad, my family loved the burgers but I think our time to visit is coming to an end. We were served by someone wearing a general manager badge that hardly knew the menu, just gave a bunch of franchise speak and made us wonder if the order would be correct. It was indeed correct but served in a restaurant that looked like it had been cleaned once maybe six hours ago, and the bathrooms were about the same with paper towels on the floor and garbage full and a dirty sink. Portions for the fries are smaller than ever but overall the meal was standard smash burger fare and quality.

My father eats here every Friday with his best friend and my husband and I come in with our two boys. The service is always excellent and everything comes out as ordered. They do a great job for a local burger option and feel way more local than like a large chain. I think current management and team is excellent and actually care about guests and quality! Friendly staff and nice option for families to get out without breaking the bank. Milk shakes are top notch!

Really good experience. The girl who helped us made good suggestions. I tipped her which I never do at fast food places. But hey, she was awesome. Cheers!

I have gone here for the last time unless I get a good coupon or other special. Their completion is too much better for me to waste my time here.

Smashburger is located in a semi-​busy strip mall and the store itself gets good foot traffic depending on time of day. They do have a good variety of burgers to choose from though you kind of have to know ahead of time what you want. I especially love their Buffalo & Blue Cheese Burger. The ingredients are pretty basic with the main star being Frank’s Red Hot Buffalo sauce. It has great flavor through each bite. I’ve only tried their Smash Fries which I find too oily.
Service is friendly and I’ve typically ordered out and timeliness of bringing order is reasonable. I just wish you could order ahead on the phone and have it ready for pickup. But that minor hassle aside, they are a good go-​to place for burgers.

Best hamburger place around!
Second time I order from here. The spicy baja hamburger has real japenos and guacamole. Sweet potatoes are so enjoyable and the chocolate shake is out of this world.
The staff here are so nice. Jen was super nice and efficient. Took care of order fast and they seem they like their job.
Will definitely be coming here.
When I picked up my order I noticed they also sell beer another plus.
They should have delivery so I can ordered from there all the time when I can’t leave work for lunch :-).

One star is for the onion rings only. They are skinny, floppy and not made for dipping in ketchup. They seem to be more of a burger topping than anything. Would never order them again.
With that being said, their menu is a bit over priced as well.
They have great hamburgers and the plain fries are just ok. My son had a milk shake and it was very good. Wouldn’t come back too often just an eh ok place to eat.

Smashburger started out with some good burgers, but it hasn’t really aged well.
I’ve been here a couple of times in the past few months. It’s not you that’s changed, it’s me. And I pretty much only like burgers with meat that has been seasoned now.
The windy city burger remains one of the better burgers, while the mushroom truffle burger continues to disappoint. I do just get singles, but the burgers were better proportioned at the beginning of Smashburger’s tenure in Bloomingdale.
On the most recent visit, even the sweet potato smashfries were just not good. When I got them, they didn’t have nearly as many herbs as they used to. After I told them (because I thought they gave me standard sweet potato fries), they returned the fries back to me with a whole lot of olive oil dumped on top of them, and an absurdly minimal amount of herbs.
Yikes.
The quality dropoff here has been so far that I’m starting to wonder if, outside of Tom and Eddie’s, it’s possible to get a great burger in the suburbs. Portillo’s is pretty good. But I won’t be coming back here.