Ameristar Casino Resort Spa Black Hawk

My husband and I were really excited to stay at the Ameristar while he was home for 2 weeks on Christmas leave. We upgraded to the room with a jacuzzi suite to treat ourselves after being separated for 9 months for training. We arrived and the front desk was friendly. They were busy, but got is checked in pretty quickly. We got to our room and were shocked at how big it was! It was also nice! So far so good. I noticed that there were left over pieces of decorations taped to the walls still. Not a huge deal, but then I got to thinking that housekeeping might not take much time cleaning. We then decided to try out the jacuzzi. Filled it up, got in, turned on the jets, and a few seconds later? Small black hairs started floating around the tub. It was pretty obvious where these hairs were from. Grossed out and annoyed, but we went on with our night and said we’d call in the morning. Then I noticed other things in the room that led me to believe that the rooms are not cleaned well. We ended up asking for a refund because the room shouldn’t have been checked into in its condition. It took the supervisor a few days to get in touch with me after two different messages and we did not receive the $ 400 refund like we were told.

Me and my boyfriend had never been to Black Hawk, and we chose this hotel to stay out based on good reviews I had read. However, it turned out to be a huge disappointment. First, we checked into the deluxe king room we ordered but soon discovered there was a huge stain that was visible under the sheet. When we pulled back the sheet, there appeared to be a huge blood stain on the cover sheet that goes under the bed sheet. No joke, it looked like a period stain right in the middle of the bed. So gross! We immediately had our room switched to a room that was better, but still had several gross-​looking stains on the furniture.
Next, we went to the buffet which was so disappointing! I tried a few items from each of the different stations, and all of it was mediocre at best. The food tasted like food you might find at a school cafeteria. Not worth the 20 bucks they charge per person at all!
In the casino part, they do have tons of slot machines which is nice, and the cocktail waitresses are really attentive. They have a free soda/​coffee machine which was nice. However, the drinks we SO weak, and when I ordered a drink straight from the bar, they were no better. Overall, we were really disappointed by this hotel. Next time we visit Black Hawk, we will definitely stay elsewhere.

Disappointing customer service
Husbands arranged a girls spa weekend as a Christmas gift with early check in.
Rooms weren’t ready at 10:30 am as booked and confirmed via phone call day prior so we went to our spa appointments.
Rooms weren’t ready at 3. Finally got my room at 6 pm after 4 visits to the front desk and very indifferent/​insensitive staff that they couldn’t get my room ready in a reasonable amount of time.
I was told «that’s what you get for being too early» despite the early check in notes. All agents were quite aloof to the fact that my room was 2 hrs late to the normal check in time.
My spa suite had a broken shower head, torn and missing paint, tv cables hanging out.
Compared to my friends room, there was much less care and attention to detail on the appearance and maintenance of my room.
For the price the service and experience means this is likely my one and only visit to the establishment. a

I only come here with my parents to eat at the buffet. I’m underage and I already know the rules about staying on the tile. I came in here the other day with my mom to get dinner and security gives us a dirty look and sends someone to follow us. It’s so annoying I hate coming here.

First time here and must say its the better of the casinos in the vicinity didn’t win much but the drink accommodations were old school
In a good way in which they didn’t make you make a arm and a leg for a drink. Girl was great and always served me and a buddy of mine pretty attentively. He was on a roll on a card game so most of the people were here. I’m mid 30s and there were some my age here. The other nearby casinos were either dead or bunch of old timers. Glad we chilled at the ameristar.

It’s like the Bellagio of BH. Enjoyed a few stay cations here and work weekend events. They have amazing space for weddings and events. Plus loved the food.
I’ve stayed in the suites and smaller 2 queen BR and enjoyed both experiences. Really enjoy the hot tub in the room with the big windows too. Plus their bar has live music and a sweet fire pit!

The craps table had a good vibe but a minimum bet of 10 dollars was a little steep. The dealers kept the atmosphere upbeat into the wee hours of the night. That being said we were here for a goodbye party for a dear friend and never have I gone anywhere with this friend and not had a great time. On top of that we were successful at craps which also made keeping the energy up easy for the dealers. I did notice that the rest of the casino was relatively quiet and low energy.

Stayed here for a business trip and I thought the hotel was very nice. Staff was very friendly and responsive. I lurked around a bit and found a few things out of the casino area. The pool on the 34^th floor — incredible and then go outside to sit in the hot tub and enjoy the mountain views. The Spa looked very nice but I didn’t make it for a massage so can’t really comment. The meeting space — Summit room was huge and off in the hotel area so it was a fall down the elevator and I was at the meeting area — nice and easy. The casino was the nicest in Black Hawk and the staff was attentive and friendly. Lots of tables, video poker everywhere and of course slots. We had a nice suite for lodging and it was a very big room — bigger than my appt in college — a nice fireplace in between the sitting area and bedroom. I would recommend it to anyone wanting a destination casino.

Security here is a bitch if you’re not 21-​years-​old. Me and my girlfriend, both 20, came here with my family. I showed one of them my ID, which says I’m 20, and he gave me a wristband that says I’m 22. The supervisor checked my ID later after that and says I’m 20, and takes the wristband away.
After eating at the buffet with my family, my girlfriend and I walked through the casino to go to the smoking patio. The same security followed us, and told us that we weren’t allowed to be down there without someone that’s 21. He escorted us back to the hotel area, then threatened to kick us out again if he saw us walking around again.
What doesn’t make sense and is outrageous is that they constantly told us that we weren’t allowed to walk on the carpet of the casino, where the games are. We stayed on the tile, after they warned us that, and then threatened to kick us out.
The security takes their job way too seriously. Never tried to gamble here at all and we got threatened to be kicked out.
Seriously, if you are in security and you’re reading this, chill the fuck out… Las Vegas casinos are way more cool about it.

If you want to loose money: play at the Ameristar
If you want to get sick and puke all night from the buffet: or pee out your butt hole: then definitely eat at the Ameristar
If you want to support a big company who doesn’t even pretend to care about the environment and has overpriced «ammenities» –definitely stay at the Ameristar.
I have never had a good time here as a gambler-​and it seems to have gotten worse in recent years. I used to get comp’ed rooms-​and go for the buffet-​but after one too many poor experiences I gave up on this place.
What a monstrosity of a place-​and what a horrible casino to spend your money. The dealers at the tables are rude and uncharismatic-​you will regret the food the next day if not sooner-​and the benefits to gamblers gets worse and worse. Did someone piss off the contractors and construction crew when this was built? There are CONSTANT issues with plumbing and structure-(hotel rooms getting flooded-​the Spa at this hotel has flooding issues and broken steam rooms constantly…) Lets not even talk about the «security» at this casino… what a joke.
I stayed in a room: there were soap smudges all over the sink-​and glass shower-​a hairtie under the bed-​and there was HALF EATEN FOOD in the fridge. When we called downstairs to complain-​they sent two men up to wipe things down… I don’t blame housekeeping-​my impression is that they are overworked and WAY underpaid to care enough anyway-​the two men didn’t speak any English and looked exhausted as hell. I blame this shitty hotel that makes a ton of money with its poor business practices-​and doesn’t even try to give a good experience to guests or cut back on its wastefulness.
I highly suggest going to Mardi Gras casino instead! – they have a great comedy show-​and we have always made money there-​the table games are so fun — the dealers are fun and funny– the servers are classier-​and the ambiance is just so much more friendly.
or Better Yet: *****save your money-​and go to Las Vegas for the real deal-​where the food is great-​and you can catch a phenomenal show that caters to both Men and Women. AND you might just win some money. The hotel will be cheaper and cleaner-​and the flight will be well worth it. ****

Always a great experience at hotel and restaurants.
Kind of tired of buffet so try eating at the restaurant instead.

Beautiful casino & hotel in Blackhawk. Plenty of gaming areas for those that like slots and table games with several dining options in house. They also have a shuttle that’ll take you to Central City or other casinos. Only suggestion /​minor complaint is that the dining options aren’t open as late as they could be especially in weekends.
The rooms and interior décor are very well appointed and keep with the luxurious theme. Beds are comfy and bathrooms are stunning… you find excuses to go in there lol.
This casino doesn’t allow smoking in main areas or on the casino floor but I believe they have smoking rooms on the top floors. Try to get a Southern facing room on a high level as the views of all of Blackhawk at night are remarkable!

I was surprised at how many casinos there are in Black Hawk. I chose Ameristar based on the Unilocal reviews and was not disappointed. Parking was tough to find on Labor Day. I had to go all the way up to find a spot. I did not have to do much walking to find the blackjack tables. I sat down and spent 8 hours playing to win $ 115. I had a great time and they even comped me for $ 15 at the deli restaurant. The casino is non smoking which is a huge plus. Only complaint is that it was very difficult to find the exit on parking deck when leaving. Signs are confusing. Other than this, I had a wonderful time.

Great small casino with a feeling of any big casino. Los of slots and tables.
The bar was big and service was fast.
The meeting rooms were nice and well equipped.
The sleeping rooms had great views and were nice. Bed was really comfy.
Probably the biggest, cleanest, newest casino in Black Hawk. Most modern as well.

For the price that we paid for a Sunday night room I thought it would have been so much nicer! As well as, what ever happened to having just plain Blackjack tables? The bed sank in the middle, there were marks on the ceiling and walls, there was dust on everything, the tissue box had one left and the television did not work (asked three times for assistance from front desk, no help). I understand that the hotel has been around since October 2009, but at least the hotel hospitality staff could step up on their game to make sure the rooms are presentable, comfortable, clean and luxurious. Not impressed at all.

As I hopped off the airplane in Denver and took the public bus downtown, I sat next to a pleasant man who had recommended I go to Black Hawk during my stay in Denver and check out this casino over all others.
I had a lot of fun at this casino as a visitor from New York City. I’ve never seen so many (almost 20???) casinos bunched up in the span of a few blocks.
The staff here are friendly and will always be willing to answer any questions you have. Dealers were all very friendly, and didn’t see any who were grumpy or angry. I went home a happy winner. The only issue I had was that all three of the craps tables that were open were full and extremely loud. However I definitely had a fun experience and would go back if I had time.

I do not ever, ever win any money, but the Ameristar is an absolutely beautiful, Las Vegas style casino. The rooms are gorgeous, and the views are incredible.
Be sure and sign up for a players card! You will get a lot of offers from the hotel, including free rooms, and food comps!

Two words: strawberry daiquiris! Ok now you think I’m a ditzy girl that doesn’t gamble but trust me on this! They are free when you are gambling and they are sooo good! Last night I closed my eyes while sipping it and Wow I was taken to a beach in Aruba!
I have stayed here three times, by far the nicest rooms in the area but also the priciest of course. They have a great deli type restaurant open late when gambling sucks you in as it always does.
There has been times I’ve had issues here. Once my friend tripped over a cord in the casino and they kicked her out because they said she was intoxicated. What?! I get that is to cover their behinds but come on, most people in there pre game with Alcohol of their choice and keep the drinks flowing all night. And this particular time she wasn’t even drunk! Buzz kill.
Another time my guy friend got accused of stealing someone’s penny slot that had a sixty cent balance. They actually detained us until they reviewed camera recordings and let us go twenty minutes later when they realized they were wrong.
Overall, classy fun place. I’ll be back, with a strawberry daiquiri in my hand oh you know it!

I love this hotel. The rooms are large and luxurious (and at great rates), and the casino is easily accessible. The circular shape of the casino makes it easy to find your way around, especially after all of those free cocktails. The location is perfect. Several other casinos are a minute’s walk away. The staff of both the hotel and the casino are super friendly and helpful (and patient). Winning $ 100 on a penny machine didn’t hurt, either.
And to the crazy, belligerent woman in room 1804 on January 17, 2015, I want you to look at yourself. Do you like you? Because I don’t like you. You underpaid, lazy asshole. You’re a fucking asshole. And I want you to repeat those words to yourself from 2:30 a.m. to 8 a.m. while slamming doors and throwing things, and then you will know what the entire 18^th floor had to live through that night. I hope your dinner with Kelly was worth it.

Ameristar by far offers the most complete package in Blackhawk amongst its numerous competitors:
1) They treat their VIP guests well, enticing them to come back and spend more. Free slot play, cash back, Gold Star Lounge access, room stays, etc. are just a few of many things offered.
2) The recently built hotel well thought out and reasonably priced per night.
3) The Ara Spa* is most unique offering hydrotherapy in addition to the various spa treatments.
4) Fully equipped fitness center, pool, and two hot tubs areas.
5) Texas hold’em poker offered with large Bad Beat jackpots available all the time.
6) Pizza at the Waypost, always a great late night snack.
7) Even non-​VIPers can rack up decent points to get some grub on a regular day.
The last few visits have been excellent and I would like to thank the staff for being so accommodating. If you do have access to the Gold Star lounge, do the PRIME RIB on a Saturday night, it’s so good.
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My review of Ara Spa: