Two Men and a Truck Birmingham

In July 2015, I hired and paid Two Men and a Truck (TMAAT) to move me from Birmingham to Huntsville. The two young men who did the work, Harper & Stanley, were professional, friendly and hardworking.
When preparing to move my less-​than-​three-​year old, 42 inch TV, Stanley inadvertently pulled the cord out of the back of the TV unit instead of unplugging it from the socket in the wall. As a result, when the TV arrived In Huntsville it would not power on. A Damage Report was filed with the company on 7÷28÷15.
Nick, a manager, called me on ⁷⁄₂₈ or ⁷⁄₂₉ to apologize for the problem and assure me they would take care of it. Then I heard nothing from his office for the next 4 – 5 days. When I followed up with Nick in writing he stated he was having difficulty locating a repair shop that would come to my Huntsville home. He then asked me to take the TV to one of two repair shops. I told him it was TMAAT’s responsibility to get the TV to a repairman– not mine — AND it was too heavy for me to carry anyway.
The TV was finally picked up on Friday, ⁸⁄₇ (after more calls from me). I don’t know where it was taken or when it will be returned. I haven’t heard anything else since that time.
I gave TMAAT two weeks to fix a problem they created. They dropped the ball. To be honest, I don’t think they care.

So many reasons for one star. I’ll start at the beginning.
I was recently quoted an estimated price based on our move across town. I was told it may be smarter to rent two trucks as they should finish around 12−1pm. In reality, the trucks did not finish until 4pm — so we were charged $ 800 more than I was told to expect over the phone. I would not have chosen two trucks if I had known the extra cost would be so high.
Secondly, there were several items damaged during the move. My son’s dresser was completely destroyed. The movers said absolutely nothing about the damage, but I found out within an hour of them leaving. There were also two large toy shelves in the playroom that are barely staying together. This was all caused by the movers picking up these heavy items by their tops instead of supporting the weight from below as well. I didn’t bother mentioning the two shelves, but I expected to be paid for the dresser.
In an email from Two Men and a Truck, I was told that their policy was to «compensate actual cash value for an item that is damaged if it is deeded a result of our services.» The dresser cost $ 220. And it will cost the same amount to replace. I was told I would receive $ 120 because that is the price for the same dresser on ebay that is cracked and missing pieces. My dresser, however was barely two years old and in perfect condition before the move.
In short — they do not care about taking care of your furniture. They didn’t protect our floors. And their customer service is pathetic. We will never recommend Two Men and a Truck to anyone. Save your money and look somewhere else.

Outstanding value! The team that came out was top notch, Ted, John and LJ were corteous, efficient and wasted no time even though it is a per hour service.
Highly recommend this service to any who need something moved, like a safe up to a household. PHENOMENAL!

Used these folks back in April and had a really good experience with them. The movers were on time and professional. They took very good care of my furniture and made sure that nothing was scratched or damaged in any way. I recently went with a cheaper competitor to save some money and am now regretting that decision. I should have gone with Two Men and a Truck again and would have saved money in the long run and lots of aggravation. If you are looking for a move in the Birmingham area I would look into these folks for sure.