The Quality Cleaning

I bought an Amazon Local voucher from this company for a two-​hour cleaning in early January. My family and I just moved the area and we thought this offer was a good way to see if we liked the service for regular use. It took many phone calls to make initial contact and schedule a cleaning. Once I got a hold of someone, I was told that she didn’t have her calendar and that I would get a call back to schedule a cleaning. I did not get a call back. I texted her and asked to schedule a cleaning. I was told to «just let her check». I did not hear back for a week so I texted again. At this time I was able to schedule a cleaning for early February. On the day of the cleaning they did not show up. I texted and was told that, due to bad weather, they would not be coming. This was on Feb 11^th when some businesses and schools were closed due to bad weather. Inability to complete the cleaning on this day was understandable. However, I did not receive a phone call or text to notify me beforehand as I should have. On this day I texted to reschedule the cleaning. I did not hear back for 6 days so I texted again and was able to schedule a cleaning for February 26^th, at 8:30 am. On February 26^th, I sent a text at 8:00 am to confirm that the cleaning team would be coming to my house. I received a message back saying that they were on their way. At 8:45 am I received a message saying that their car had broken down and they needed to reschedule. I was offered a time slot of March 4^th at 12 pm and we rescheduled the cleaning, again. Today (March 4^th) at 12:15 pm I messaged to confirm that I would be expecting the cleaners to arrive soon. I was asked for my name and address and then I was told that my cleaning was actually scheduled for next week, not this one. I sent a screenshot of the text message exchange to demonstrate that this was incorrect. In fact, we had scheduled the cleaning for today. I didn’t hear anything back. I have processed a refund with Amazon Local. Amazon Local was very efficient and I am glad that I will have my funds back soon. My family like to support small businesses. This is partly why I was willing to give them so many chances. I am saddened that this was my experience and that I cannot speak to the quality of the service given that it was never provided. I do hope that others have had a different customer experience and/​or that they are able to improve these scheduling issues moving forward.