Merry Maids Birmingham

I really dislike writing bad reviews but this was unacceptable! I called on a Tuesday to set up an appointment for an estimate on Friday. The lady Brenda asked me all the normal questions of how big is the home, what types of service was I looking for etc. She quoted me what seemed to be a reasonable price and confirmed my appointment for Friday of that same week with Randy being the person I would be meeting at 11am at my home. Well around 11:15 am that Friday i called the office spoke with Brenda who said Randy was off that day. I told her she scheduled the appointment with me for Friday and today was Friday. She said she would call Randy & call me back. Within 5 mins she calls back and says they had me scheduled for the following Friday. I asked how could that be if her & I just spoke on Tuesday of this week for a Friday of this week appointment. Then she starts asking me the routine questions again of, how large is the home & what type of cleaning do I need. This leads me to believe you didn’t have my appointment scheduled AT ALL! I told her never mind and ended the call. How do you run business like this?