Big Bear Property Services

We reserved this cabin a few weeks ago and although the cabin is in the perfect spot, directly across the street from Bear Resort, the management team is rude and from what I can tell only cares about getting paid and not the tenants.
We arrived in Arrrowhead for lunch and thought we would go ahead and text Lewis we were on our way to Bear and would be their within the hour… We arrived in Bear and had not heard back so we decided to call the number provided. It has some call back message but kept repeating he was unavailable. We then decided to call the office to ask for help and Lewis answered the phone. We said we were at the house waiting and need his help to get in. His response was «the keys are under the mat»… that was it.
We went inside and it was extremely hot in the cabin and only one of the sliding glass doors would open. I tried to call back but no answer so my wife called back on her phone and he did answer. He replied back he would try the owners and let her know. 30 minutes later someone showed up at the cabin just as rude. Did not introduce himself and just told my wife «you want me to fix the door or not».
I also was charged a cleaning fee when I registered, but when I showed up at the cabin there were instructions we had to clean or we would be charged additional fees. Why pay $ 120 cleaning fee if I have to clean myself… we had to do pretty much everything except for the laundry!!!
I can see why this cabin would be a dream cabin in winter since you could just walk right out to the slops… but if you are looking for a cabin in the spring/​summer/​fall I would look elsewhere. Aside from the management staff being rude and greedy… The only thing between the cabin and the slopes are the storage barns which the forest service also uses. They were making so much noise at 6:00am it was rediculous… Had I know their would be tractors and trucks beep beep beeping all morning long directly across the street I would not have picked this place.

A group of us rented out a retreat cabin for a weekend and I couldn’t be more satisfied with the service. When we arrived at big bear, we called Lewis and he met us at the cabin within 30 minutes with a snow plower to clear out our driveway. He even noticed that one of the sinks garbage disposals wasn’t working and sent a maintenance man to service it right away. The cabin itself was great as well. It was roomy, all the appliances worked and it was very comfortable. I would definitely recommend choosing big bear property services when choosing a place to rent out while staying in big bear.

We are new homeowners in Big Bear, and heard horror stories from so many when we indicated we were planning to rent our property. Our experience has been wonderful so far with Lewis and Damaris of Big Bear Property Services– they are great partners in helping keep our property safe, clean, and rented! Damaris and her staff do an excellent job cleaning, and I consider myself pretty fussy! Lewis is always responsive when we have a question, and has been so informative as we learn the in’s & out’s of having a rental property. We’ve had nothing but positive feedback from our renters, and BBPS makes it so very easy for them to have a great time!

Big Bear Property Services has recently started managing my vacation rental cabin. The biggest challenge by far, as the owner of a rental property, is to find reliable and trustworthy partners to help oversee its care.
The whole team at BBPS are hard working and strive to do the very best possible for both their clients and the paying guests. They understand we are all in this together, working towards the common goal of providing a first class experience for our guests.
I am a proud vacation rental owner, with over forty stellar reviews on my VRBO listing! I certainly could not do it alone, and thanks to the great team at BBPS I can feel confident my guests will continue to receive an incredible experience.

This property manager is rude and unethical. I submitted my credit card info to reserve the unit through VRBO «Book it Now» feature for VRBO Property #621 935 — Heavenly Retreat). I then received an email with terms and conditions. I was not in agreement with security fee since it doesn’t cover any accidents, so is useless. Also, the taxes were being charged for everything including cleaning, which is not correct. I contacted Big Bear Property Services to inquire about these fees. Lewis, the property manage refused to resolve these fees and taxes. I then told him I want to cancel my reservation. He then told me the rental was final and there are no refunds (This was within 1 – 2 hours of initial booking request for a 60+ days reservation. I hadn’t seen nor agreed to the lease, but somehow it was final in his eyes. I should hope this isn’t Big Bear Property Management’s policy as it is severely flawed. Also, the fact that he charged all of the amount on the same day of the rental is also not correct. I don’t know of a single establishment that would expect all money paid over 60 days in advance.
As a consequence, I have called my bank to refuse the charge. I then called Lewis and emailed him and he acted aloof in the email pretending he didn’t know who I was or what I was asking. He has refused to return my calls.
I do not recommend doing business with Big Bear Property Services.
If you are a property owner, run for the hills as this guy will sink your opportunities for happy guests. I have also submitted a request to VRBO to investigate this companies fraudulent activities.