Sears Auto Center

Horrible service! I can’t believe they can’t install two tires, align and balance in less than two and a half hours! Ridiculous!

Absolutely horrible experience. I was told 90 minute wait. I come by to check in after 90 min and they haven’t touched the car. After telling me they’d handle it in 5 min, they come back saying they couldn’t find any damage on my tire. THERE IS 2 SCREWS VISIBLE IN THE TIRE. Turns out they were looking at the wrong tire (duh). Told to wait an additional 30 min.
Avoid if possible.

Guess how many hours it takes to do an express battery change? If you guessed many many hours, you’d be right! Employees basically just sit around saying they’ll be with everyone shortly. Prepare to waste a day.

My go to tire place. With Sears rewards points it balances out if it costs a few bucks more than ordering from TireRack.
The staff is mostly ok. I admit there have been times in the past where the manager has been rude and I just bit my tongue.
But this is a busy shop and their rates are fair. Brake flushes here are quick and cheap.

I’ve never been more dissatisfied with a service. I took my car to Sears at Montgomery Mall to get a tire replaced that seemed to have a slow leak. Without doing any investigating, they replaced my tire and rotated the front rim to the back of the car. The next morning I approached the car to find another flat tire. on the back. So, since I just had work done there, I decided to take it back to them to fix their mistake. Once again, another tire was sold for them. My problem; however, was not solved because the next day the tire was flat again. I complained to their corporate office, and their solution was to send me to the Columbia location, which turned out to be a much better experience. They actually took the time to discover that the leak was not in the tire, but in the rim. Long story short. the Sears at Montgomery Mall is simply more interested in their bottom line than quality customer service. I ended up spending over $ 600 on tires I did not need and then had to purchase another rim. Don’t go to the location at Montgomery Mall. They have no interest in providing service with integrity!

Always had a good experience with these guys. Reasonable prices (they’ve even saved me some money a couple of times which never happened when I was going to the dealership). Staff is friendly and efficient. I usually schedule an appointment online and the wait times haven’t been too bad (plus its next to the mall and the movie theater so I have options if I decide to wait). I’ve been getting my car serviced here for the past year and plan to continue to go here for the foreseeable.

Set an appointment online for the following day, got there Customer Service Rep. was rude, he was on the phone with another customer while he was with me. Did my paperwork, gave him my car keys. My appointment was at 11am. 12:30 and my car was still in the parking lot. I overheard another CSR talking about being 3 hrs behind. It would be nice if the CSR told me that before hand. What a waste of time. I made an appointment with «Mrs Wheel» later that day, when I got there I was told that it shouldn’t be more than 45 mins. It was done in 50 but at least they told me before hand.

Booked early appointment for check before we hit the road. Up front I mentioned I had an appointment and would be waiting for vehicle so can only check and if work needs to be done I would need to bring back due to my work. «No problem» Big mistake. I understand they need to take time to be sure and ensure safety etc but then tell me up front we can not do this in an hour we need two or three hours so then I know and can make a decision to proceed or reschedule. Communication is imperative. Monday start of week failure!

The people who work here are very condescending. The prices may be low, but you will need to visit another shop to fix their bad work. I recommend to anyone to avoid this place.

If I could give less than 1 star, I would. This was by far the worst experience I have ever had trying to get my car repaired. I first took my car in because the check engine light was one. They ran the test and determined that the temperature sensor and coolant thermometer needed to be replaced. I brought my care back the next morning for this work to be done and to have the coolant flushed. A few hours later they called me to let me know that the work was complete but they were unable to get my car started. They asked me if I knew what they could do to make it start! Long story short, they had shorted a wire and wrecked the whole alarm system. They sent my car to the dealer to get fixed. This whole ordeal took 6 days. The only good thing is that they provided me with a rental car for this time.
Fast forward 4 weeks… and my check engine light comes on FOR THE EXACT SAME REASON. We took it to a different mechanic who said that it didn’t look like anything had actually been replaced and that the sensor looked to be tampered with. We took it back to Sears. They took 4 days to do the repair. This time, no rental. At one point they said that the car just needed to be reprogrammed. At another point, they said that they were replacing the sensor and thermometer. No more than 8 hours and 10 miles later, the check engine light came on AGAIN. We called Sears only to have them say, «Don’t bring your car back. Good luck trying to get us to pay for anything to be fixed with the dealer.»
On top of all of this, they were incredibly unresponsive the whole 10 days that they had my car. I had to call them to get updates and most of the time it seemed like they were giving me the run around. $ 350 later, I have the exact same problem and will have to pay for someone else to fix it.
This is an unethical and incompetent center. DO NOT BRING YOUR CAR HERE.

I’m severely disappointed in the customer service and brash disregard that I received at this particular Sears Auto this past weekend.
I will start by saying that I have been going to this location for my oil changes for years. That’s why this review is two stars, and not one star, frankly. I have never had any serious issues, however, until this weekend. My experience is making me reevaluate ever returning.
I scheduled my appointment to get an oil change and my tires rotated for 1:30 pm on a Sunday. Upon arriving the day of to drop my car off, I see that my appointment is for 2 pm on their board. The person at their desk explains that they don’t make appointments on the half hour. Interesting. I mention that it would have been nice to know that when I called in, but alas, I let it slide.
Then I was told that I should be receiving a text message to keep me aware of when my car is ready, in addition to the call I would receive from the shop. I never got a text message.
Two hours later when I came to pick up my car, it was ready, and parked out front. Great. However, while walking into the building, I just happened to walk around my car, and I noticed that my passenger side window was open. All the way OPEN! As in there were items in my car that anybody could just reach in and grab. This is unacceptable.
As I walk to let one of the staff at Sears Auto know about my car window, he acts like I am out of line for ever saying anything. GASP!!! Thank goodness the guy at the next kiosk spoke up and apologized profusely and ask me my name and car model so he could find out who left the window open and rectify the situation. I felt a little bit better about that, but still highly upset by the other staffer’s reaction. You are in the business of CUSTOMER SERVICE! Why not talk to me and find out why I am upset as opposed to acting like nothing wrong was done. I should also note that I was not irritated or even angry when bringing up the issue. I simply stated that I thought that it was unacceptable, and my concerns should have been met with an equally respectable response.
Soon afterward as I was being rung up for my oil change and tire rotation, I saw that one of the papers I received mentioned that my tire alignment was off. I asked what all of the numbers meant and if there was anything that I should do regarding the tire alignment. I was told that I could get it done for 89 dollars in the next 20 minutes. Fine. But how come no one called me when they were inspecting my car to let me know that the alignment was off? They usually do that, right?
Twenty minutes later, and copious amounts of money later, I left Sears Auto, doubtful if I’d ever return. That’s particular sad because I have been patronizing this establishment for the last 5 years, at least. I simply will not be disrespected or disregarded, however, especially when I can take my money to an establishment that will treat me and my car better.

So came in for two new tires and was done in an hour — 45 minutes later I get a call that they installed the wrong tires so drive back 45 minutes to store and they install correct tires /​drive back 45 minutes and leave my car an hour in Annapolis and come back to one of the new tires flat so drive back 45 minutes and find out they installed the valve incorrectly /​so started the day at 8am at Sears and ended the day at 5pm at Sears /​WOW!

Went in to replace a tire on a Friday afternoon. There was no line, so I spoke with a service rep immediately. He was direct and to-​the-​point, which I appreciate. He looked up my warranty without my asking and was efficient in creating the work order. Original estimate for tire replacement and 4-​wheel alignment was 2 hours; received a text indicating the job was complete after only 45 min. Check-​out went smoothly. No complaints.

Hard to imagine how this place is even still open. I came in to get a tire replaced. Simple and straightforward? Not so much. It took them four hours to get it mounted and they totally messed up the balance. Sorry, but this isn’t rocket surgery.
Like a fool, I’m sitting here again hoping against all odds that the rebalancing will actually work. Well, two and a half hours in now (they estimated 45 minutes over the phone) and no sign that I’m leaving anytime soon. Needless to say, I’m less than encouraged.
I worked at a auto shop in high school and used to do mount and balances all day long (as a barely trained high school kid), and I could have done six of these by now. It’s hard to imagine how this could have been screwed up this bad while taking this long. The manager seems nice enough, but who’s working in the shop?!?

Just received excellent customer service from Jose! Very happy with the service I received today thanks to him! He was thorough when explaining what they were going to be doing to my car, and showed me all the pricing up front! Aka no surprise fees! I will return here for my next service!

I just had a flat tire and wanted to have it fixed as soon as possible. I went there to make an appointment. I took the first one at 8:00 am and was assured that when you had an appointment you would be the first one, that it was not «first come, first serve». They told me I would be out in 45 mn top.
The next morning, I was there at 8:00 sharp, The only attendant was kind of flirting with a customer and it took him over 5 mn to finish the paperwork. Fine. Next customer: ME! I was on the board showing that my appointment was at 8:00, so I felt good, right? I guess I was not his type because he sure did not flirt with me, but started asking me again the same questions that I had answered the day before. Reason for coming, type of truck, etc…
I, then went to the garage, they opened the door, and directed me to a spot. I went to the waiting room. I saw my truck being elevated with the hood open, so I went out to ask them why they needed to do that to fix the spare tire, and put it back. I was told rudely to go back inside. My truck stayed in the air for a while, then went back down. I waited 1 hour and 15 mn, and then went to see what was going on. The attendant at the store was still with the same client he was flirting with before. Her car was done.
When he saw me, he went to the truck with me in the back, and told me that it had not been done yet, but I was next on line. I grabbed my keys and left, I had a business meeting at 10:00 and could not wait.
Not only they were unprofessional, and went with «first come, first serve» instead of taking care of the appointments, but they were rude and nasty.
I will never, ever go back there. I lost over two hours with the driving for absolutely nothing.

If all you need are new tires or an oil change then you can chance it and go here. Other than that, I suggest you spend your money elsewhere. I took my 10 year old car in for them to get an oil change and asked them to take a look at my car and let me know what other work needs to be done. I told them that I was new to the state and would be getting a state inspection so please look at my brakes and everything else. They told me that I needed new tires, my spark plugs changed and power steering fluid. Needless to say, i spend close to 900 dollars on work to my car. Within two weeks I took my car to get it inspected and I was told my brakes were bad as well as my clutch. A week after that, my car was useless and I was at the Honda dealer purchasing a new car.
I called to inquire why they told me my brakes were good and they were not as well as why they did not even mention my clutch being an issue. The manger told me that if I had told them to look at my clutch they would have but me simply telling them to look at my car for any issues did not warrant them looking at the clutch. He had no answer for the brakes but told me that they do not look at clutches, they can fix it but they don’t look at it. He also told me he would call me back and never did, when i called him back two weeks later for a resolution, he told me that he would call me back in a half hour and never did. I had to call the Sear complaint number and they connected me with him.
I am a very patient person and their incompetence and bad customer service is unbelievable. If all they can do are oil changes and replace tires they should clearly list that and tell customers if they are looking for their cars looked at as a good mechanic would then take your car elsewhere.
Kuame (the manager) said that I will be getting a call back from the District manager, so we shall see if that happens and exactly how far the incompetence goes up the chain at Sear Auto Center.

I came here to get my tires replaced. The customer service was great, as the staff were friendly. I was able to get my car serviced in 1.5 hours and the guy who checked me in explained all the costs and the warranty thoroughly. I had a question about the manufacturing date of the tires and he showed me where the date was located on the tires. Great experience!

We set up a simple oil change today and we’re told it would be 20 minutes. 1.5 hours later my wife and I walked back and the car was in the car was where we had left it. The manager told us the car was not done yet. We asked for the keys back and they could not find the keys. We then yelled at the manager that this was unacceptable and demanded the keys. He found them and would not give them back until I demanded the keys after 4 times. He then ran out to our car and sat in our car front seat blocking me and sat next to my wife. He said it was done already and it was a mistake. He then got out of my car and walked away. I am calling my attorney.

I must speak of my experience, as I’ve seen many bad ones.
I desperately needed my oil changed and couldn’t find anywhere open on Easter Sunday — lo and behold, Sears Auto Center got it done and the price was right too.
The staff was friendly and professional. Great job.