Macy’s

Came to Macy’s and found a silverware set labeled as ¹⁸⁄₁₀ stainless steel (if you are unfamiliar, ¹⁸⁄₁₀ deals with the metals in the silverware and is considered the highest quality before purchasing actual silver). When I got home, I checked the product website and found that the exact product is actually only 18/​0, the lowest quality.
I contacted Macy’s for an explanation. After all, this is an issue of the quality of metal… it would be no different than if Macy’s sold iron pyrite as real gold. Macy’s never replied.
Expect false advertising to convince you their products are higher quality and thus justify higher prices.

So I went with my friend to the Macy’s in Montgomery mall to buy a sofa set. This was a new major purchase for her first apartment, so she was a little indecisive. This was 8pm at night so she told the sales person this was a big purchase for her. Well he told her that it’s not really a big purchase and her $ 2,000 was not much, and he was so rude and condescending. Well needless to say we left and spent her little bit of money at JC Penny. Guess Macy’s doesn’t need business from regular folks. Go figure

This store is definitely going downhill. I have to call twice, disconnected the first time after holding for a long time. The second time I finally got somebody but the item that was listed a s available at a Macy’s store is not available at this Montgomery Mall store. I stopped shopping here a long time ago because during the holidays, their fitting rooms are piled high with clothes that customers tried on and do not bother to put back in hangers. No one monitors the fitting rooms.

I really don’t care for any Macy’s store. To me ever since the late 80’s Macy’s has just gone down hill with quality and is not where near the league with other ‘true’ high end department stores. It’s just a bunch of cheap looking and ugly junk. I was in this location and the shoe department look like a tornado hit it. Shoes all over the floor, totally a MESS. I did have a friendly sales lady when I finally hunted her down. I didn’t end up buying anything. Gone are the days of loving Macy’s…I used to look forward to going to the store at Herald Square 34^th St. in NYC… Macy’s now is just low end junk…

Women’s Jewelry Department
Nobody wanted to help. They kept sending me back and forth to different people because nobody wanted to move to show me what I wanted to buy and none of them had any knowledge about the jewelry.
Avoid Westfield Montgomery macys jewelry department else you will be disappointed.

BRIDES, please, please, please do not register here. This review is simply for the Home store and the service that I have received each time I handled registry duplicates and after I completed my registry, wanting to purchase new items. Unfortunately, I feel as if it is like once they have you, they figure that their customer service does not matter. I completed my registry and am one month out from my wedding. I received a bunch of Macy’s gift cards and wanted to purchase a mixer. I asked if I could have the «completion discount.» After all, I had completed my registry. The awesome salesperson Edward, went and spoke to Judith during her lunch and was told «no, because I wasn’t married yet.» What? I get there there are «rules» but it is called a «completion» program. He asked if I wanted to wait until she was done to ask her again myself, but I said I’d rather just make the purchase and was so disappointed with the non-​flexibility and lack of concern for the customer.
Edward then called a manager above her, and then I eventually got this discount. Honestly, it should not have to be this difficult. I was purchasing a huge item, and ended up paying my own money above the gift cards. I want to feel like I’m treated not a person, instead of a bride who has friends and family wanting to find the perfect gift, and Macy’s just liking making that money instead of caring about the actual person. Stick to Zola’s (whose customer service is amazing) or Bed Bath and Beyond. With those two registries you will feel like you are treated like a person. Unfortunately, due to Macy’s penny pinching, they don’t realize that I will NEVER shop there again. I really appreciate sales associates like Edward, but it is unfortunate that the person in charge of the registry didn’t choose to see me as a person, but instead as a number. I guess it’s only Nordstrom, Bloomingdales, Lord & Taylor, and Belk (online – because there isn’t a close one) for this lady as a MRS. Bye, bye Macy’s!

I went to pick up some items and was behind a customer that wasn’t embracing what the Sales Person, Ms. Helen was trying to relay to her about her return.
I stood in line waiting 15 minutes as the other register was backed up too. What made my wait a positive one was due to Ms. Helen apologizing for the wait and thanking me for my patience intermittently.
Once it was my turn, she had my items that were on hold from my order and again thanked me for my patience.
Not only did I get my items pretty quickly, Ms. Helen extended me additional discounts, not which always is a great bonus. The wait isn’t too bad when you’re acknowledged repeatedly and thanked at the same time.
Of course the good discounts always makes the shopping experience better, yet customer service is just as important as spending the $.
I really enjoy this location as each time I shop here, I’m always happy heading home.

Clinique counter nightmare. Never heard so many «NO’s» in my life. Horrible customer service. Ladies, take your $$$ somewhere else.

This is for Macy’s HOME FURNISHINGS only!
Went there today and spent 3.5 hours with a lovely saleslady named Margaret. She helped my bf and I buy a whole living room, office set, and dining room table without any pressure. Margaret even tried to get us to buy sale pieces when she works off commission!
True salesmanship right there :)
We spent a large chunk of money but never felt so happy to spend it with someone like her!
*My only qualm is with the manager that was there. The registers were malfunctioning while we were there and while Margaret was trying to figure out what was wrong, the manager just kept saying «did you break it again? are you going to break another one??» and she offered us NO apologies as my bf, Margaret and I ran around from register to register all of them malfunctioning. TREAT YOUR EMPLOYEES BETTER!!!
****I don’t know how much longer Margaret will be there because she said she is going to Europe to take care of her mom, but if you need furniture soon, go see her!!!

Very wierd — separate store for home stuff, main store for the usual clothes, jewelry, and cosmetics. Guess it’s because they’re shoehorned into the pre-​cut mall spaces. But they had the hard to find item I was after, so kudos.

Macys Home Store
Andrew last four of UD is 0164, store 33.
Was covering the bedding department by himself. I have to give him kudos for engaging and acknowledge all customers with 30 minutes prior to close. I witnessed him stay calm and helpful as this woman had him running in the back, checking the system as if her personal assistant. He spoke professionally, inquired into every inquiry this woman had while he also answered other customer questions including several I had as well as working the floor.
I hope you get the opportunity to be assisted by Andrew, he rings true with customer service and knowledgeable about products and sales.
I will definitely come back and ask for him.

Just when I thought this store could not get worse, they out-​do themselves in the useless category. While shopping in ladies «intimates» I was asked if I needed assistance by two associates only to hear, «I don’t work here generally» as they walked away. The man who processed my transaction had been pulled from another department and complained bitterly to another employee while he begrudgingly took my payment. When I got home, I found that nasty electronic tag on the garment which necessitates ANOTHER visit to this black hole of commerce. GEEESH!

I spent several hours searching for some new threads, and was unhappy with my progress. That’s when Donald stepped in. He works in the men’s suit coat dept, and gave some of the best customer service I’ve had from a retailer. He went with me from section to section and made style suggestions based on what I tried on. I liked it so much I told him I would be back every month and would come to him personally to purchase a new ensemble. I think of him as my personal stylist at this point. Way to go Donald!

This will be short and to the point.
Went in today looking for Lacoste and Polo in the men’s dept. for gifts.
Took me almost an hour to get rung up because there was only ONE sales clerk to be found in the entire men’s department.
As I stood in line I counted 37 other shoppers. Everyone was complaining that there was no staff to be found.
Won’t be back.

We ordered our bed, mattresses, and bedroom bench for our master bedroom here at the Bethesda home store. Our sales associate, Margaret, was extremely helpful and knowledgeable about all things mattress and furniture. She had answers to my many questions and even gave recommendations based on our sleeping patterns, habits, and positions.
On the back-​end, the warehouse could do better. Our bed was sent with wrong parts so the delivery men, who let me know this happens often, were forced to leave our bed half built. When I called into customer service, they were pretty nonchalant about the mishap and tried to schedule the appropriate parts to be delivered weeks later. Luckily, we had another bed to sleep in and I was able to hitch that delivery onto another order I had coming in for my couch and accent chairs from the Tyson’s store so I was able to get the new parts in a week.
The back-​ordered bench was scheduled to be delivered last week but had fallen out of the account authorization time frame so they cancelled the delivery. I had to call and handle that so hopefully it’ll arrive tomorrow as promised.
Through all of this, Margaret continues to be awesome. With delivery charges running $ 115 apiece, she called in to check with me and arranged for a $ 50 gift card to be sent for all of the inconvenience.

Sullen associate ringing me up in bed linens tonight. Good selection although a little lean on a Sunday night.

This review contains both a «boo!» and a «yay!» I was helping a friend with some shopping, which meant checking out the men’s section at Macy’s. We were there for a good 15 minutes, and no one offered to help. Later we returned, and were finally approached by a salesperson who ended up being VERY helpful. Sadly, this Macy’s is too often understaffed, and inefficient sales personnel outnumber the efficient, helpful ones.

I was shopping for a pair of pumps for work and received less than mediocre service. The lady that assisted me with getting shoes in my size was friendly but seemed a bit overwhelmed which I completely understand. After I tried on the shoes, I decided to try other options. She was busy with another customer so I decided to ask another associate standing at the register. He appeared to be doing absolutely nothing and even had a bored look on his face. When I inquired about the sizes needed, «Mohammed» asked who was helping me and that I had to ask her. He went on to say that he couldn’t help me due to commission. Huhn??? Really??? So much for customer service. Then walked away stating he had a customer who clearly did not require his assistance at the moment. I even heard the lady say, «I’m fine» and he just stood there.
I wonder if this form of customer service was taught by the department because I decided to ask someone else and again informed to see the associate originally helping me. What happened to team work. Give her the commission, just give me the darn shoes in the size I requested!!! Geez!!!
Note to self: Don’t always expect professionalism
Note to sale manager for the shoe department: refresher course very necessary in this department.

This Macy’s is similar to most other Macy’s in the area — which is to say that it is just A-​Okay. Gone are the days when Macy’s used t excel at customer service; now it is a place to buy generic clothing items at a reasonable price. Selection is the same every season and the percentage of inspired clothing has gone down over the years — I guess they want to stay in the safe zone and appeal to the general populace as against the fashion minded shopper. This is not a bad thing, but you end up with the same generic stuff as Jack and Jane on the street.

Montgomery Mall Macy’s: Mirror, mirror on the wall… Am I the best Macy’s store out here in the DC area?
Me: Maybe? I haven’t really check out that many Macy’s stores around here. However, I can give you a review of this store.
Being located at Moco where I guess most people are either more petite or smaller, I was fascinated by the shoes department. Most of them are carrying my size (6) and even out on display. I love how I can find things my size here.
The customer service in this Macy’s is just okay. I wouldn’t really write home about that area. The service here is more like one question one answer and they wouldn’t try their best to help you. (Bowie Town Center’s Macy’s has a pretty good customer service but usually they don’t have my size)