Sears

Would not honor online Sears return policy for online store purchase. Refusal to accept return of a defective item even though the return policy clearly written on the website stated that shipped items could be returned to a Sears store. Online customer service stated that a policy that required shipment to the manufacturer and not to Sears. I prefer
purchases. Why bother with Sears.

I visited Lands Ends@Sears (11÷29÷15).
Located @Montgomery Mall. Great selection today. I found gifts for nephews, dad & me. Land End sale $ 10 super «T» & turtlenecks. My salesperson most helpful/​
Courteous.

The prices are ok but the employees need to learn some manners! (When I told you in the first time that I’m not interested in becomes a member you don’t need to ask me 3 more times and you don’t need to be rude because I said no to the members card.

Bought a push mower at the seven corners location and it died less than two weeks after purchase. Spoke to the supervisor at the Bethesda location (he would not tell me his name) and was informed that I have to return it in Virginia. I don’t understand the logic since Sears stores are not franchises. Does that mean if you live in Maryland you can only buy a mower in Maryland? Why must it be so difficult?

This location is the equivalent to banging your head against a vending machine until it dispenses your product. You’ll get what you came for as well as a gigantic headache.
There have been times where I’ve waited in a section to be helped or rang up for 10+ minutes with NO staff members anywhere to be seen. When you do finally find someone to help you they generally have little to no idea what is going on. They either pass you along to someone else or just completely dismiss you.
The products are strewn all over the place. I went in recently to purchase a fan and the shelf was so disorganized that it was impossible to see which fans matched what prices. I ran around trying to find someone to help me for a good 5 mins. The guy I asked just told me to «scan the products myself» at the price check to see what they cost. Ok, but half of them didn’t scan, as they were missing proper barcodes. There was one helpful guy I found, he worked 2 departments over but was the only one willing to help me.
The clothing section is also a mess. Having worked in a clothing store in the past, I find myself instinctively picking up random pieces of clothing that are laying in the middle of the dressing room so they don’t get stepped on. No one who works there appears to have a clue what is going on and on top of seeming to hate their job, they hate you for being there.
It’s a shame this store is so bad because Sears has decent products at a good price but unless they change just about everything about this place it’s not worth the inevitable bad mood that accompanies a trip to this location.

Avoid for major appliances. Floor sales hangs on you like a cheap suit, which presumably you can buy at the same store. But floor sales knows little about the products and seem intent on closing from the first look. Better off window shopping elsewhere and then just ordering online.

This Sears is so sad and I’m not really sure why, it’s a decent size with a decent selection. This may be because of the area that it’s located in. It is natural that any store that is considered to be for the ‘working class’ but is then put in a mall with a MK or a Nordstrom would look run down and be looked down upon.
With all of that said, the dressing rooms were a NIGHTMARE. There was literally clothing EVERYWHERE. We could not find an employee working the floor or tending to the dressing room. Also, there were only 3 dressing rooms to choose from, which of course caused a line to form and eventually lead to some people losing patience and leaving the store in frustration.
When checking out, our cashier was very nice but she appeared as if she was about to fall asleep. She was talking very slowly and in a low volume. There was a moment that I thought I would need to call emergency personal to revive her but alas, she and we made it through without that call.
Overall, yes, I would shop at Sears again but perhaps not this particular store.

I would go with 0 stars, if I could.
I made a purchase on
for in-​store pickup. I immediately noticed the item was damaged (as they pretty much handed me a pile of broken glass). When I asked why they did not check the item first, I was told that picking up an order at the store is like getting mail and it would have been illegal for Sears to open my «mail» (WTF? This is in no way true).
But, my horrid experience did not end there. In order to get a replacement, I had to return the item and then purchase it again. The return was made and I was told that the money would go back to the gift card that I used, but when I tried to use that same gift card to repurchase the item, it had a balance of $ 0.00. At that point, the associate told me that he could no longer help me because he works on commission (and was wasting his time with me). As far as he was concerned, he already did the return and the fact that I did not have the money was not his problem.
But we’re still not done, folks! After seeing that I was getting nowhere with Sears, I told them that I was going to leave the store with the broken merchandise so I could try to mail it back to
for a return. At that point, I was told that leaving with my merchandise was stealing and they would call the cops (because, taking my merchandise and not giving me a refund is in no way stealing, right Sears?).
I have never had an experience like this. Customer service is not every store’s strong point, but this was outrageous. I will certainly not be shopping here again and urge you to do the same…

Was shopping for a mattress and washer/​dryer since I heard sears was a good place to go to. The mattress deals don’t seem that bad honestly however when we walked over the the appliance area they couldn’t match the price of the same exact GE washer/​dryer at HHGregg that I showed them on my phone (sears was $ 300 more expensive on the combo).
On the way out, the mattress salesman followed us outside and kept telling me that he would hate to lose my business because we couldn’t get the right price on the washer dryer we want. Like dude… Are you gonna valet my car too?

This is the worst store in this mall. I waited in line 20 minutes (I was second in line), there is zero customer service, fitting rooms aren’t labeled, the store is a mess. Avoid at all costs.

Do not even consider buying an appliance from this store, which is another way of saying that I am never buying an appliance without checking Unilocal again. The reviews below predicted our appliance purchase experience at Sears to a tee, unfortunately. It took them weeks to deliver our item after numerous trips back to the store and numerous iterations of our tale of woe. In this age of customer care, not a single person made the slightest extra effort to solve our problem or took any personal responsibility. To the contrary, on more than one occasion a staff member failed to follow through on a promise to call us, then when we showed up at the store gave some lame excuse about how someone else was looking into it. In most cases problems like this can be overcome by calling the manager, but the managers here are equally worthless.
I am someone who can remember when going to Sears was kind of like going to the mall so it saddens me to see that it is now so pathetic.

I guess I’m a sentimental American because I really want Sears to survive in the 21^st century, but each time I come, I have less and less faith in their survival. In the good old days you could depend on Sears for quality merchandise that the company would always stand behind, but now it seems like they are on a total race to the bottom.
Shopping here is depressing. The store looks like it was last remodeled around 1985 so it’s not one bit welcoming or inviting. The staff seems disinterested in their jobs, but I’m sure that working here is a frustrating experience. I hate the incessant plea to open a charge card. Store is understaffed and some of the ancient registers don’t work, so I waited 15 minutes in line to pay… and I was the first person in the line! You should do your research beforehand, or maybe look for an older employee who may have worked here for a long time, because it doesn’t seem like they train their employees on anything more than using the cash register. Other than the Land’s End department, the clothing is so unfashionable and looks and feels to be of poor quality. And a quick look at the prices was shocking because they were so high for what they were selling. You can get much more for your money elsewhere.
Unless you are coming here for something like a tool or a mattress, I think there are far better places to shop. I hope they can turnaround their business before it’s too late, but I’m not holding out hope.

Worth –100 000 stars if I could. Boycott this Sears! They have the worst customer service I have ever encountered, bend the truth to suit themselves and don’t care about their customers. So many lies and problems involved with just simply buying a bed from them, DO NOT BUY ANYTHING FROM THESE SCUMBAGS! David Stoops, the «manager», absolutely 100% lied to us regarding any compensation and cannot be trusted. DO NOT BUY DO NOT BUY DO NOT BUY! STAY AWAY STAY AWAY STAY AWAY!

I purchased a Samsung Washer from Sears in Bethesda, MD less than one year ago. The machine melted and Sears requires a service call to view the machine before replacing the machine. Sears refuses to send a service person until 10 days from the date of my call. At that time, I will have to wait for the delivery of the new machine. The customer service agent was rude and unreasonable. I will never purchase another appliance from Sears again.

I went into sears looking for canning supplies. ‘Cause canning is awesome and I’m awesome. They didn’t have any canning supplies (e.g. jar grips, funnel, mason jars etc.) but they did have a good selection of waffle makers. Yes, they don’t have any relation to one another other than they’re both things that I want. Just a for note for ya’ll.
I honestly never come to Sears. It’s pretty much the last place I think of to get anything. I’ve never had an outstanding customer service experience there either. But hey, it was across the street from Home Depot which had failed me 10 minutes prior, and I thought «why not?»
We went into the tools section and encountered a sales associate helping another customer. The customer was asking for picture hangers and the sales associate had no idea what she was talking about. So… here I am, waiting to ask him about jar grips and mason funnels… this should turn out well. It was my turn and I swallowed my fear and asked. He knew exactly what I was talking about, checked, and no go. I have a feeling no one is going to be prepared for this Zombie Apocolypse. All in all, meh experience. Not that easy to find someone and they didn’t have what I wanted. Not really deserving of a five star review. Sorry!

I don’t know what the deal is with the Sear’s rewards card and discounts you can get with the receipt printouts, but their so-​called discounts blow!
The discounts they supposedly give are not found on the receipts as you would think the words «15% off» would normally look like on a receipt. It is not clear at all where these discounts end up. We went to 2 registers in Sear’s (one in the tool section and one in the clothing section) and we had to get back in line both times to ask them where the discount was! In fact, for the $ 10 off $ 50 purchase coupon that was printed out with a previous receipt, the cashier himself couldn’t even understand the coupon and just ended up giving us $ 10 credit when I asked him about it. If a Sear’s employee doesn’t understand the coupon, how is the customer supposed to understand the so-​called discounts?
One cashier said, «…it’s just a way to get you to come back to the store.» Um… ok. What does that have to do with a coupon that says $ 10 off $ 50, but it’s not really $ 10? Wtf?
So maybe I don’t understand the Sear’s rewards card program. But I think the issue here is that the coupons and discounts are not at all clear and the fact that they are so confusing makes me distrust Sear’s. I’ve never encountered such lack of clarity in using a coupon and getting discounts at a store. Additionally, none of the cashier’s could actually explain to me what was happening with the coupons and the rewards. So check your receipts when you go and are expecting discounts.

The staff here really has no knowledge or interest in the products this store carries. The manager isn’t bad, though — during a recent visit, he saw what I was buying and clue-​d me in on a great sale. I really did appreciate it.
But jeez, the rest of the staff is just clueless. Can’t look up your product (unless you’ve, by chance, memorized its Sears sku number???) Can’t even handle a scanner.
In my recent case, it turned out that the store stocks a certain kind of wall panel that would have been ideal for my home project. But I these panels are kept off the store’s floor because they are too big. So, I guess you need to know the secret handshake or something to get access to the good stuff?
I only found this out after the type of panels I’d already locked in on were out of stock and I had to pester the staff to double check. They managed to bring out all sorts of other random products from the back of the store, because they had no idea what product I was actually asking for.
That said, I don’t think this particular Sears is worse than the others in this area. And I hate to devote more time to this company, so I’ll mostly skip the part about how I had to drive to a couple of different stores to get what I was looking for, because nobody at any of the stores actually knows what they have in stock. At one store, a guy tried to give me more stuff than I was trying to buy because he didn’t feel like opening up the box. So weird.
There’s a Home Depot nearby, and while those employees have no interest in helping customers either, if you do manage to corner one they actually know what’s in their store. It’s not much, but it seems like a big bump-​up in quality if you’ve just had a bewildering experience over at Sears.

I won’t swear by it… but I think this Sears is haunted…
…haunted by the ghost of good taste and natural fabrics.
Bleh.

I don’t normally shop at Sears given some troubles with them in the past but they had the best online price for a set of table trays. I ordered them online and then chose pick-​up at store to avoid any kind of shipping costs.
The process was seamless and my item was ready when I arrived. I foolishly didn’t pull my car up to the loading area but the delivery man was kind enough to carry the item to my car for me.
Can’t say I’ll ever go back to being a regular Sears customer but I do like this order online and pick-​up at the store service. They were fast!

I was here to buy an HD receiver for my tv. I needed to use the bathroom.
There was no toilet paper, and random blood on the floor.
Disgusting.