J.Crew Montgomery

No one reads reviews for clothing stores but AYYYYY I’m gonna review this one.
The struggle is real when you’re 5’1″ because I have to allot for a tailor in my clothing budget (but let’s face it, I don’t know how to budget). Maxi dresses are still in this summer?! Good, I like them but DAMN! More trips to the tailor. J. Crew is smart and has a petite collection dedicated to the vertically challenged. Even with the recent storefront makeover, however, this location STILL hasn’t made room for short stacks. This means going to the Tysons II location where I will inevitably wonder into other stores and go on a downward spiral of OMGimbuyingMOREhandbags&shoesIdonotneedOMFGYAS. Episodes such as this usually end badly with me in a Saks fitting room blissfully foaming at the mouth.
In case you’ve been living under a rock like Patrick Star (nothing wrong with that), use your student/​teacher ID for 15% off your purchase. Ahyuuuuuck.

I have a great experience every time I go into this store. The staff is very nice & someone is always there to help me… Their stuff is so cute & their sale section is always full of GREAT stuff !
If they don’t have the item I am looking for, they always try and order it for me! I’m a petite size so that’s the only downside. They don’t carry petite sizes in the store. But some how, I never leave empty handed ! I definitely would recommend this J Crew !! :)

I am totally a fan of J.Crew. I know for a fact that I spend more money at J. Crew than I probably should.
I’ve lived in several different cities, but I can honestly say I’ve never encountered a J. Crew worse than this one-​and that’s saying something.
I’ve lived in the Bethesda area for almost four years, and visit this mall often, and I usually check out what J. Crew has on the inside. I have yet to ever be helped or greeted. The only person that has ever spoken to or acknowledged me is the security guard that stands by the door. It’s a shame, really. I don’t know what their problem is. Snobby? Perhaps, but I really don’t know.
I would drive way out of my way– Tyson’s Galleria or even Columbia, to avoid this J.Crew.

The sale section is decent but cluttered, tight, and disorganized. The sales associates are incredibly rude and terse. I asked if they had a skirt on sale in a different size somewhere, and she said whatever was on the rack was what’s available. It was clear that she didn’t want to take the time to check. Then I went to the register and asked another sales associate if they could see if my particular size was at a different store. The same lady before was the one to look it up on her iPad, she then disappeared for a few minutes, then came back in store with my size from the back. Really? Then when I went to purchase, I asked for a student discount but he didn’t put it on even though he acknowledged he would. I went to another sales associate to fix this because the line had gotten too busy after I finished, and when I explained this to her she rolled her eyes and seemed annoyed at me. I also still don’t understand why student discounts can only be applied on certain items/​sales, and why there isn’t any consistency in knowledge between the sale associates.

Sales used to be kick ass here, but it’s once in a blue moon that I find a stellar deal now. Service is excellent (seriously, like in any store, venue, restaurant, etc… if you want good service or anything handled correctly and efficiently, seek out the adults/​reliable individuals… trust me, you can tell who these people are off the bat). The Friendship location is better with sale selection but the sales associates are seriously lame (totally boring, come on, lighten up a little, I work retail too…), worth your time to just come here– parking’s better and you have the rest of the mall to explore.

I love J. Crew, but not this location at Montgomery Mall. If you go here, don’t expect too much in terms of service or sales. The staff are high school students who don’t care and aren’t competent. I had called before to check if they had a certain black suit, I gave the girl the item number, description, everything right from the website. She not only told me that it was in stock, but she «put it on hold.» When I arrived at the store just a few hours later, first she couldn’t find the suit that she had «put on hold,» and then she did find something but it was a blue pinstripe suit and not a black suit!
The only thing that saves it, is well, it is J. Crew and the clothes are awesome. However, just realize you are on your own at this location and don’t expect any help!
I recommend going to the Tysons Galleria or Georgetown locations instead. Also, don’t forget about the 15% student discount! :)