Title Nine

I went to the 4^th street store to find a new sports bra to replace the one I bought when they were on 10^th street, some 17 plus years ago. A lovely young woman helped me; however, half the bras she handed me to try on were not actually my size, since they didn’t have my size in the store. The bras were rather low quality, and seemed randomly sized — the same size bra did not even hook in one style and went to the 3^rd hook in the other. I decided to try my luck with their catalog, but this was worse. I ended up paying more than $ 10 to ship it both ways («total refund» my arse) and have gotten zero response from them, even though they swear you will get a response in 24 hours.

Bra shopping is not a comfortable thing for me to do as a butch woman I would almost rather set myself on fire than shop for a bra. I was wishing I was somewhere else the entire time I was in there that I didn’t get the woman’s name that was absolutely awesome. I wish I had got her name so I could put it in the review. They were close to closing on Monday night and she was just the right amount of sales person. If she had been too in my business I would have just left. She paid just enough attention to answer questions without being asked. Thank you for making this experience less painful. It was quick, easy, knowledgeable & understanding. The clerk even confided a personal story to let us know why she «gets» what I was going through. If you are looking for a bra to hold the ladies down and be less noticeable give this shop a chance. Thank you again «girl who was working Monday April 11^th at 5:52pm» I actually felt good walking out of your store.

Shoutout Title Nine! Excellent cuts tailored for the woman on the go, beautiful ppl (staff), excellent and noble purpose, love you guys
A+, highly recommended

Grateful for being treated with respect by store staff. Title Nine «Team Berkeley» is AWESOME!
Recently I realized that my usual 2x per year A+ amazing «Title Nine black pants» order had come in as a size Long, instead of as a Regular… and that the reason they seemed soooo super long was because they had somehow been ordered in a Long by mistake. So I brought them back to the store to get a Regular instead. The store staff person was totally understanding & did a reorder of the correct size. I gave her the Long ones back, which I had worn.
It made me want to buy even more regularly from this wonderful, progressive company since they affirmed to me how well they treat their loyal customers! YEAH! Title Nine ROCKS.

Amy and Tiffany are wonderful! I don’t understand the negative reviews from over a year ago. I love how the store is so accommodating to my kids. from a trampoline, to a bouncy ball, my 4 year old and my 8 year old girls love going there while I shop. my purchases are very well kept track of when I use the same credit card, so I didn’t even need to show my receipts when returning.

I hate shopping for bras, especially sports bras. When i walked into Title 9 I was greeted by a friendly, cheerful and blazingly competent woman named Amy who listened to what I was looking for, assessed my size and got me into the dressing room with a carefully chosen selection within minutes. She was right on about the fit, right there when i wanted to try a couple of alternates, and found me 3 new bras in a record short time. Hooray!

How disappointing!
I had a $ 50 gift card burning a hole in my pocket that i received as a gift. I was also looking to exchange/​return some bras I received as a gift that I didn’t have the receipt for — but the TItle Nine tags were still attached. I requested a store credit and the two young women lied to me and said they didn’t have the capacity to provide me with a store credit and asked if I could wait till the Store Manager returned from lunch. Seriously? I wrote an email to customer service on their website and have heard NOTHING. I emailed the Store Manager to give her a heads up and her response was «call me if you want to discuss.» Uh, no, how about you read the complaint and contact me to apologize and try and rectify. It’s too bad because I really do like to support women owned and small local businesses, but not at the expense of the minimally required level of competent customer service.

Amy was a dream. Went to store to shop for sport bras. Amy picked out several styles and was very attentive with helping to find the right fit. I walked out of the store confident about the purchase and thrilled with the customer service. I will definitely return.

I went in for a bra (ugg). The saleslady, Tiffany, was very helpful and brought me at least a dozen bras. She was so helpful, I went back and bought a jacket. The bra fit isn’t perfect, but the sales help was.

Unfortunately, I had the same experience as Kate M. when I went in a few weeks ago. The store is not busy, yet no one acknowledges you when you walk in, or while you’re browsing. I can be an indecisive shopper and I appreciate a little assistance when I’m trying out new brands and whatnot, but apparently this is too much to ask of them. After browsing for a bit and not even getting a simple greeting, I decided to leave and do my shopping elsewhere. I just don’t understand how a store can charge so much, yet have such terrible customer service.

I went in once to browse — I was never greeted. No one made eye contact. I thought this was odd because the employees at the old location were always quite nice.
I decided I would give it another shot since I knew they carried some items that I wanted. I picked out what I needed and placed my items on the counter. The employee at the register was playing with her hair and said, «Oh, hey.», and then immediately moved on to the floor to help someone else I guess. I was left standing there for several minutes until she came back and said, «Oh are you ACTUALLY buying something?» Before I could say anything she pointed to another costumer that was walking up and said, «She as actually first.», and began ringing her up.
I wish I had ACTUALLY left at that point. I was so shocked. When someone else came over to ring me up, she acted like I was taking her away from something important.
In short: the merchandise is nice, but not worth being treated like you are a waste of space. I won’t be back.

It has been years since I’ve had such a positive shopping experience in an actual store. Two lovely women were so helpful and attentive and really delightful. They didn’t have one of the things I wanted in stock, so they called around and found it in Mill Valley and had it sent to me. I will be going back!