Jim’s Express Shuttle

This is the second time my family and I have used Jim’s to drive from Fayetteville to XNA airport. Each time, I arranged it using my iPad. Pam quickly dealt with my reservations, asked a couple of questions, sent confirming e-​mails, etc. It was a pleasure getting quick responses that were not just generated by a computer. The drivers arrived early, in a great car, and helped with the luggage. I recommend Jim’s — we will use them again.

I was picked up by shuttle driver Will.
He was very courteous, well mannered, and respectful.
Will helped carry my things into the car and in addition went above and beyond his duties by helping me bring my things to the airport desk.
I will definitely be using Jim’s Express again and I will request for Will.
Thank you Jim’s Express!

I’m torn as to what to write for Jim’s service. On the one hand, I experienced pretty good service, on the other, my husband experienced below par.
My best friend was getting married in Eureka Springs. I needed to come in a few days early to assist her, while my husband would arrive the day of the wedding. Because of our different schedules and my need to be «on call» for my friend, we went with a car service instead of renting a car.
I experienced a nice ride on my way to Eureka Springs and have no complaints. It was nice and easy. My husband experienced something quite different.
When he arrived and went to Jim’s counter near baggage claim to check in he was told they needed to drop «Jim» off on their way to Eureka Springs. When they got to the car the driver told my husband to sit up front in the passenger seat because Jim would be sitting in the back. Um, excuse me? I did not paid $ 107 for you to cram my husband in the front seat while Jim, the owner mind you, sits in comfort int the back.
Not only was Jim enjoying a cushy and roomy backseat, there was another guy who joined them as well. Mind you, not once did anyone from the service ask my husband if it was okay if they dropped some strangers off first. Not once did they let him know what was going on/​where they were going. While they drove around, the guy in the back was on his mobile phone the entire time working out the details of a sofa delivery. Yup. Sofa delivery.
Now, when i wrote Pam, who mans the emails, about what was going on, i was told some story about an «emergency» where they needed to drop two pilots off at some other airport, even though they just left the main airport (NW Regional). If it truly was an emergency, couldn’t Jim have driven the pilots in another car? That way the driver who was supposed to be driving my husband to Eureka Springs, could have done so, with my husband sitting in the backseat, in comfort, like I paid for. I honestly think the emergency was getting that guy home in time to meet the sofa delivery people because that’s all my husband got to listen to for the duration of his ride.
After they dropped off the chatty sofa guy, the driver then asked my husband where he was going! Excuse me, i made these reservations months in advance, paid in full when I arrived earlier that week and gave them the address of the hotel and the driver still needed to ask where the hell he was going? Ask your boss who was sitting comfortably in the backseat. He dropped me off there earlier in the week.
After all this mess, I tried for a week to work over email with them in regards to getting some sort of discount applied, considering I paid for my husband to be driven ALONE to Eureka Springs. They said they wouldn’t do it over email because it wasn’t professional. Oh, so now you want to be professional.
I ended up getting $ 25 back. That’s less than ¼ of the total price — 50% would have been professional, considering my husband had his rights provoked when they made him sit hostage up front, while the other men sat comfortably in the backseat. Hope everyone enjoyed riding on my $ 107 dime.
It’s too bad they were so awful to my husband and wouldn’t work out a fair refund because my ride was actually pleasant — something my husband didn’t get to experience.
Makes sense why they make you paid ahead of time. It gives them the flexibility to do what they want — no matter the cost to you (time, emotional drama, etc).

Found Jim’s Express at a counter near baggage claim. I paid at the counter after telling them my destination and the driver immediately took my bag and showed me to his vehicle. It was not a «cab» it was a small SUV very clean and smoke free inside. He made nice conversation the whole way to my hotel, which earned him a nice tip. I highly recommend this service! Nice people, nice vehicles, and fast!

Highly recommended transportation provider in the Bentonville /​Fayetteville /​Rodgers area of Arkansas.
They always man their sales booth at the Fayetteville airport and all of their towncar drivers that I have met so far are very friendly and know their way around the local cities and towns.
Highly recommended. Just be sure to call them before they close at 8pm, if you want an early morning ride somewhere the next day.

The driver was friendly enough outside the airport when we asked about a ride back to the Walmart home office. We were quoted a price but after a few miles down the road the driver then stated that the price he quoted us was per person, not the actual rate. With the weather being 27 degrees outside and our alternative was to be «dropped off where are» we chose to remain in the car. I would advise others to call a taxi ahead of time or use someone else.

Jim’s has a counter in the airport, located right next to the baggage carousel. You can pay right there with your credit card as well and they’ll call a driver over the radio. Depending on the weather, it’s either immediate service or a bit of a wait. It’s just random based on where the drivers are when the planes come in.
My driver this time was very friendly and he certainly knew the area, keeping up a continuous stream of conversation as we drove from the airport to where I needed to be. His driving was safe and within the speed limits.

Want to meet a man who has met the «stars»? Because this is the only real way to get to your hotel or out of the airport, here in Bentonville AR, this guy knows everyone. That is, everyone who comes here to schmooze with Walmart higher ups. Mary Kate and Ashley Olsen frequent this shuttle. So does Amos Lee and Jessica Simpson. The autographs up on the wall prove it. This is Wallmart capital of the world and everyone and everything revolves around it.
This shuttle service did the job and then some. Jon was friendly and took me on a bit of an architectural tour with no added expenses on my way to the hotel. You pay before you go because he knows all of the destinations.
His other services:
Package delivery service to Wal-​mart/​Vendor Offices
SUV’s, Sedans, Mini Vans, 10-​Passenger Vans, 20-​Passenger Buses