United Airlines

As tends to happen, my bags didn’t make my departing flight and were not there when I arrived at the Bentonville airport. After waiting for the carousel to eventually stop, I headed over to the ticket counter (not the biggest airport, as you can imagine), where the baggage guy looked up the tag and let me know the story. He took my missing luggage report and said that the bags would be on the next flight and that they would be delivered that night.
When I woke up the next morning, I was sad that they hadn’t arrive. But that was a mistake — the delivery driver had left me a voice mail at 4am that he had «hidden» them near my front door and behind the trash bins. Awesome! Thank you!
I’ve flown United to and from XNA several times (Houston, Chicago and Newark) and never had a problem other than that one time. Their ticket counter agents and gate agents are the typical friendly sorts as you would expect in Arkansas. They’re still using the «B» gates downstairs rather than the upstairs «A» gates that have jetbridges.