The UPS Store

This place has to be the biggest rip off of a business. Incompetence at its best. This owner needs to revaluate whom they employ. Im sure I am NOT The first person to complain about LISA. I specifically requested for a package to be shipped and recieved the next day. I was shipping vital medications to a family member. I was charged 57 dollars for a 7 ounce package thinking my family member would have their medications NO PROBLEM. I tracked my package the next afternoon, and it showed it was in Oakland? Scratching my head, I called UPS to track my package. They stated, well since I shipped my package on Friday it wouldnt get there til end of business day Monday? I said nope, per my request and per my reciept its supposed to be there SATURDAY! «Sorry sir it appears the store incorrectly processed your package, sorry.» I of course said, well this needs to ve refunded as services expected were not rendered. The UPS staff person stated, «please contact the local shipping UPS store for a refund.» So I go in today thinking, pretty cut and dry, they screwed up, they should fix it. Lisa the person who shipped my package stated, «this is totally my fault my mistake.» «I remeber they were medications that needed to arrive.» My apologies. She stated she would call UPS to confirm and contact me about a refund. She called me back hours later and stated, «10 percent your next package shipment.» «Our corporate offices fo not allow us to refund on a shipment that was shipped.» «So the mistake was internal by you, and you attempt no attempt to correct your mistake.» She answers, «sorry but corporate does not allow us to do so.»
Crazy how a customer requests to ship something vital, under the presumption a service will be rendered, service not adequate due to the store owner, and their best answer is, «its corporates fault.»

I’ve shipped from this UPS store before — no problems. I had a UPS package delivered to the store a couple months back and picked it up once it arrived. Again, no problem.
Today, i saw on my UPS tracker that another package i had delivered to this UPS store had been delivered. I went there and the clerk told me they had refused the package — that the driver came in with it but they didn’t accept it. He also informed me that they were not allowed to accept packages from people other than UPS store box holders. This policy made sense though they HAD accepted a UPS drop delivery to me in the past.
I went home and called UPS to find out where my package was. It took multiple UPS agents and a call to the driver to figure out that UPS *had* delivered the package to the UPS store.
I went back to the UPS store and the clerk brought the package out to me. It was stamped Return to Sender, per their policy apparently. When i asked if he knew my package was there the first time i visited, he admitted yes.
So rather than attempting to provide good customer service (give me my package and inform me of their policy), he instead lied to me during my prior visit and withheld my package.
Never taking my business there again!

I love this UPS store! The service reps are very helpful, especially to my husband who
needs help printing. Sure, if the line is out the door, come back when it is shorter.
I recommend buying a discount card for your printing — it saves time and no money changes
hands each time you print — a small or large number of copies.

I was surprised to see all the negative reviews. I like this location and think the ladies there really hustle to get everyone’s needs met, especially the manager with the long hair (think her name is Lisa). Sure, I’ve gone in a couple times over the holidays and the wait was long, but by long, I’m talking five — seven minutes. I don’t think that is too bad. One negative is that they aren’t open Sunday for drop offs, but not sure how many locations actually are. You can buy USPS stamps here too which is nice, and they do passport pictures and faxes as well.

Pretty upset that:
1. I paid very high prices to send package;
2. Although I thought high prices were because I was using UPS, I was in fact using USPS and wasn’t informed;
3. My package that was to arrive in 5 – 7 business days has not arrived and it was time sensitive (To date it has been ten days and is still in SF.);
4. I called to speak to manager, Cindy, and she did not return my call.
I certainly will not being using ‘UPS’ again! Fail!

Every time I’ve come here to photocopy, mail a package, print from a flash drive, etc., I’ve had a great experience. Every staff member is courteous and helpful. I highly recommend this UPS store.

Buyer beware. You have to know your postage rates when you go to this store. I had a square greeting card with envelope that said «extra postage required.» The clerk told me this was incorrect. When I disagreed he weighed it and said it wasn’t heavy enough to require extra postage. I said I think because of the abnormal size it requires more postage. He adamantly disagreed. Because I didn’t know the amount of postage required, which is why I went to this store in the first place, I left without a purchase and went elsewhere.
I called the store later with a fyi to the manager so he could educate the staff. Maybe I was too nice about it. He didn’t seem to care. To be confident that my mail will arrive successfully, in the future I’ll go to the UPS store on Laurel or the post office.

I’ve always had a great experience at this location and always choose it over the UPS store on 41^st in San Mateo. I find the Carlmont location to be quick, easy and efficient. The store is always neat, organized, clean and picked up which instills confidence that they can keep track of things. :)
They are also friendly, even when they are busy. This is important to me They always acknowledge my presence and let me know they will be with me as soon as possible. I’ve rarely had to wait long.
I had a complicated set of documents that needed to be notarized recently. The notary was patient and thorough.

Hate is a strong word, but I can say with complete confidence that I hate this location.
It’s small, which is fine, but it takes FOREVER and a day for them to do even the most basic thing, like accept a package that already a has a label and just needs to ship out, for example, and they’re completely unfamiliar with even the standard services that their location offers, like online printing.
I don’t currently own a printer, but frequently need to print light documents. For 18 cents a pop, it’s no scratch to go online to UPS, upload my doc and have it printed by xx time for that nominal fee, but mentally harrowing to come here, wait in line for 30 minutes, then get up to the register girl to ask about picking up my print job that was supposed to have been printed 4 hours earlier and that’s already been paid for only for the girl behind the counter to react as I’d just walked into bank and asked for a giraffe.
She seemed totally unaware that they offer this online print service, which, from my understanding, is actually a semi big part of the UPS store’s business.
I look over at the outbox cubbies and can see my single sheet of paper document sitting there, looking at me, but the girl is more stuck on her confusion about there being any kind of print service offered at all and keeps asking my relation to Candice G_​_​_​_​_​_​_​that I want to pick up her print job. I had to respond more than once in a very cyclical conversation that I was, in fact, the Candice G_​_​_​_​_​_​_​who placed the order and paid for the print job and she still tried to re-​charge me for the print job that she didn’t even know existed.
Every time I come here it’s one bungle after another to the point where I’ve decided to splurge on a printer of my own so I never have to do this song and dance with this UPS store again.

The notary service is very unreliable here. Went there twice and was told that the notary is out and will be back in an hour. Going back in an hour, was told that the notary has gone to the San Carlos location.
Unreliable and annoying, call before arriving to ensure you do not waste your time

«Never coming back to this POS!» –ST
$ 0.10 per BW page to print online
$ 0.19 per BW page to print in store
$ 0.25 per minute (approx.) to use their computer
$ 3.00 if you want them to print your stuff for your if you don’t want to use their computer
Won’t tell you how much you’ll be charged until you have to pay. It’s a huge setup. They make their online printing service seem so easy to use but it’s not. It’s buggy and your documents will get lost. Then you’re forced to use their computer or email your docs to the store so they can print it for you. There are no signs or anything that lets you know how much they charge for what.

I went in to get a document notarized. I was greeted by a young lady with a smile and she was very good handling my request. They also took care of mailing it for me

It’s convenient to have this new UPS store in the Carlmont Shopping Center as another shipping option, in addition to USPS.
I’ve made copies here, and the clerk was friendly. The store is a welcome addition to the neighborhood.