The UPS Store

Great customer service. The best service I’ve received at any UPS Store. Definitely, recommend…

WOW. Stay away from this UPS store at all costs! The older guy with the gray budding mullet is extremely grumpy. I waited in line patiently for 15 minutes and when it was my turn I was taken aback by his ugly attitude. He yells at customers and makes poor excuses for losing packages. Will never be back at this location.

ALL UPS STORES ARE NOT EQUAL. Customer service matters. This one is bad — there are way better UPS Stores nearby, such as on Old County and Foster City.
The customer service is terrible. The old man who works here is SUPER grumpy, and acts as if he hates his job (lot’s of deep breaths and sighing.) The service is extremely slow as well.
Today my 4 year old child accidentally bumped a clear plastic brochure holder off the kiosk and it broke. This man, with three people waiting in line, walked angrily out from the behind the counter to inspect the broken plastic brochure holder. I said «Sorry about that,» thinking it wasn’t a big deal. The man replied furiously «Yeah I’m sorry too. These things are expensive!»
Then he stomped his feet back around the counter and proceeded to basically throw an adult tantrum. If you’ve never seen someone angrily put stickers on a package, angrily put packages on counter tops, and angrily staple receipts, it’s… awkward.
Never again with this place. Never again.

The nicest guys work here. I’ve never Unilocaled a UPS store before but as I dropped off my package the guy spent five minutes of his day to explained how I could better protect my packages from theft, loss and damage. Thanks!!!

Great convenient place for all my packing and posting needs. Cheaper than Walgreens and CVS. open later than the post office.
And a personal neighborhood quality. The owner Mark stayed open late for me for a single stamp that needed to be mailed.
Great locally owned shop. Support independent biz owners.

Always had good service here. Sometimes the line is a little wait but find that at any UPS or FedEx Store

I’ve been a mailbox customer here since 2008. Skip and Mark have always treated me kindly and competently. I order a lot from Amazon, and they’ve never lost a package, and have been very patient with me when it’s taken me a while to pick them up. They’ve also never rushed me when I’ve shown up near closing time. Not sure why others have had bad experiences, but my experiences over a long period of time have been wholly positive.

Open at the oddest times, seems more convenient for the owners than the customers. And I definitely don’t appreciate the religious commentary upon Sunday hours inquiries. Keep your opinions out of your work place or you’ll lose more than just the $ that pays for your tythe.

Reliable, nice neighborhood, helpful, willing and easy to deal with, faxes and copies for us, a true service. Thank you for your help, in keeping paperwork as important as it should be.

On April 15, 2014 I was in the store look for a box to ship my items. There were numerous boxes again the wall. I began to check the boxes against the wall with my package. Immediately the employee, a white man in is late 50s, wearing glasses, raised his voice advising me not to tear up the boxes. I told him I was not tearing up the boxes but comparing sizes. He told me to measure my box because he has more boxes in the back. Mind you this is my first time here and there are no other employees to assist. He was unprofessional and has zero customer service skills. He tried to argue with me while people were in line. I told him i would take my business else where What a loser. If I could add zero star ranking I would.

Be sure to check and double check when mailing anything international with these folks,
because I experienced a disaster with them sending a package to China via USPS that was missing a 3 letter word which could make a difference in delivering to places such as China. Then the merchant was insisting that they did not receive the package, but yet the package did not come back, so therefore it ended up somewhere. Anywho Ebay was involved, they did not cover the package for a refund because of their 45 day return policy. Paypal was believing the merchant. Amex card took 4 months to investigate.
If I would have gone to the post office directly it would have cost me $ 40 less with ins. and less headache. Don’t give yourself a heart attack, take the extra time for businesses that make sure you get taken care of. I spoke to the owner when I asked for the refund of the $ 1,400 item the merchant kept insisting he didn’t get, he said he would get back to me… I’m still waiting. Customer Service has gone to the dogs just about everywhere, unless you are on top of everything.

Dropped a return-​to-​sender package with them and the package was lost on its way back. Not sure what happened there.

HORRENDOUS SERVICE! Especially the old guy with a gray mullet. Don’t even waste a single minute standing in line with any request or question if he’s there. Absolutely useless in answering questions, giving estimates or price quotes. Ended up just calling the UPS 800 number to get the answers I needed.
It’s a shame people like this work at stores that ruin the company’s overall image.

We’ve gotten our business mail here for 9 years. The location is great and I can always find parking. Skip and Mark are always helpful and friendly. They go out of their way to call us if we get a package they think might be time sensitive.

Pathetic service! I went here to get some documents notarized. This guy had this attitude as if he were doing me a favor notarizing my docs. He started off pretty rude even while instructing me where to sign and where not to. I had a bunch of documents to get notarized so was sifting through them and this guy grumbles saying «Cummon now I don’t have all day here for you». At that point my gut was to just gather all my docs from him and leave for another notarizing place. But on second thought I thought if I did that, this guy may cunningly charge me for even the few documents he had begun to have a look at. I was in no mood to argue. So in reply I just gave him an angry look and gulped down a larger part of my ego to get this work done on a Saturday afternoon when the probability of finding another open notary was questionable.
Btw, this rude guy wasn’t the older one but probably in his 50’s. The older guy here did make an effort to make casual polite conversation with me earlier when I was waiting there.
If you have a choice, DO NOT GO HERE!

Came to this store early on a weekday to avoid the lunchtime crowd. An older guy at the counter was helping a couple with a notary — fine. There was another customer ahead of me, after 30 seconds after my arrival the customer shook his head in disgust and walked out; sheesh, I thought, a little patience buddy. Well I ten minutes later I did the exact same thing.
I counted 3 times the clerk looked up and saw me but refused to acknowledge me or give me an ETA when I would be served. The guy was moving slower than molasses and starting a second — then a third — notary process with the couple without a hint of concern for the increasing queue of customers that were arriving. If he would have said «Hey, sorry for the wait, I’ll be with you in x minutes» I wouldn’t be writing this review right now.
I won’t be back.

Skip is a curmudgeon who has no right being in customer service.
He is grumpy and rude. When asked if I did something wrong, his answer was your asking questions and I have things to do. REALLY.
REALLY. DID YOU JUST SAY THAT???
I will never go to this guy again. RUDE. RUDE. RUDE.

Skip is a sweet guy so please stop hatin’ on him.
True, he may come across as being grumpy at times and certain crybabies and/​or poor sensitive souls might take offense in that. Grumpy as he was, he offered to store a bulky box of two U-​Verse receivers and a router for me, when he realized that the shop’s internet connection was down and he couldn’t process the return order on the spot.
When I came back the next day, all the paperwork was already there for me to sign. I was in and out in 10 minutes — 8 of which was spent chatting with him about random stuff, including how he is not a big fan of the AT&T equipment return process (and nobody is).
So strangely enough, I am rather fond of him.
Maybe because he reminds me of Carl Fredricksen (
) sans the tennis ball-​lined walking stick.

I agree with the other poster, go to the UPS store on Old County Road in Belmont. People there are much nicer and its close enough that you don’t go too far out of your way.
I’m guessing the older man that works at this UPS store is the owner? He definitely doesn’t have any people skills.
Also, I stopped in to mail one regular piece of mail and he charged me $ 1.50. I understand you are going to charge a little extra, but triple the price isn’t cool.
I went in the store earlier today (8÷25÷09) to make some copies and the copier jammed. I went to fix the thing and he got all bent out of shape.

Go the few extra blocks to the nice folks at the UPS store on Old Country road. Mark (the son) and Skip (the owner) really have no idea what customer service means. We waited 30 minutes for the customer in front of us, and then he was not nice to me or my wife. We need some documents notarized, I had to run back (literally 3 minutes) to get my wife’s passport, so rather than starting the paperwork with us, he goes to the next customer, which takes another 25 minutes then back to us, while we twiddle our thumbs. Then takes 25 minutes to do our forms. I mean really we were waiting patiently for 30 minutes, you think he could have started on us.
This is the not the first time we were in there, but overall if you need to interact with them, I would skip this store and go to the UPS store on Old County. If you need boxes, I think the Box store a few blocks closer to Hillsdale Mall on the other side of El Camino is the way to go. She is nice and has better selection with much better prices.