Baskin Robbins

A very disappointing experience… I would not recommend their custom cakes or the management. We had ordered a cake for a baptism, and the decorating was horrendous and an embarrassment, especially as the godmother. I don’t know how you screw up a «cross» but the manager, Martin who decorated the cake, certainly did. NTM the poor customer service when calling to express concern; Kyle couldn’t even provide me with the name of the manager and he suggested bringing the cake back later in the afternoon despite explaining we were going to a baptism. We eventually received a 50% refund, but the customer service, cake decorating and communication are not what one should expect from BR.

My only issue with this location is the counter area to the small amount of seating is far too cramped. They need to re-​format this space and add real seating, since on a busy day, people can barely look at the ice cream flavors because of how cramped the space is and the parents allowing their kids to run in the very limited space there is.
I come to this particular location almost solely for 2 reasons 1. I almost never cannot find parking directly in front and 2. they are one of few locations that carries the only flavor I buy, Bubble gum! Best flavor ever!
I cannot find another local location that carries it and my closest location, Down Town SM has horrendous parking and I have never been able to even park near by to go in and see if they have Bubble Gum to begin with.
If they re vamp this place to people can actually sit and enjoy their ice cream, this place would be great. The Foster City location has the best seating I have seen, but no Bubble Gum :(.

This place is in need of a serious face lift.
Located in the Carlmont Shopping plaza, I’m sure this place has just enough business just from locals dropping in.
While the ice cream is fine, the place is filthy. When I walked in with my family there was only one other family eating there. Two worker yet every other table and chair had ice cream stains or crumbs. How hard is it to clean it up?!
With so many ice cream and yogurt shops to choose I’m not sure I’d find my way here again. Hopefully management and the owners will find the time to read this.

I’m really not sure why people are so passionate about ice cream lol, RELAX.
Fine service, traditional BR. If you want hyper attentive service and ice cream masters, go somewhere where the cost is twice as much and isn’t a chain.
It’s a 4 dollar scoop of ice cream everyone, calm yourselves!

Called to see if they had lemon ice cream for my dad and they sure did. The only Baskin Robbins on the peninsula that had it. The young boy was really nice and the place was super cute.

Have been going here for years since I have always lived in Belmont and I have to say I will not be returning again. I asked for a sample of the new monthly flavor and after the guy gave it to me I noticed that there was a tiny hair poking out. After trying to pull it off the edge I found out that the giant hair was intertwined in the entire sample I was given. My boyfriend though it was funny but at that point I was so turned off by getting ice cream that I didn’t get anything. I worked at an ice cream store for several years and I have never seen a hair in the ice cream before especially the smallest of sample consuming more hair then ice cream. This is freakin ridiculous. I can go get ice cream anywhere else now thank goodness this Baskin Robbins location isn’t the only one. What a terrible Franchise! Including the workers being total duds.

Avoid this location if possible! I bought a cake for my son’s birthday from there and the writing on the cake was absolutely pathetic. I had ordered it over the phone the day before and they said they would do the writing when I picked it up. I had no idea that the person working there would have the handwriting of a two year old. He could not even center the writing. There was no other cake in the flavor we wanted with a design appropriate for an 11 year old boy so we were stuck. The worst birthday cake ever!!! I will also be sending a complaint to the corporate location.

Our hope is the owner and/​or HONEST manager will read this:
This review is for a specific incident that happened September 13 – 14. My family and I have been coming here for years, probably decades. We buy all our ice cream cakes here, we frequent often and love coming here. However, this past experience has put a sour taste in our mouth for this particular store.
My mom and I went in on September 13 around 9:20 pm. We bought our ice cream and drove home. The next morning, my mom realized she couldn’t find her wallet and we deducted that 31 Flavors was that last place she pulled it out. After paying, she did not put the change back in her wallet but directly in her purse so we thought she had laid her wallet down on the counter by the cash register and forgot to pick it up. She called the store and left a message at 10:15 am knowing they wouldn’t be open yet. She called back again at 10:45 am and someone answered and he said that there was no wallet in the lost and found drawer. She went in around 12:15 pm to see if perhaps things more valuable that were lost could be put in another place? The guy answered no (barely able to look her in the eye). She also asked if it was possible to maybe call the guy who was working the night before to see if he found anything, but the current worker basically said no. Dejected, my mom went home after leaving her contact information with the worker asking him to contact her if anything turned up.
Later that day I mentioned to my mom that there are security cameras there and she should call to speak to the owner and ask if he could watch the video to see if we could see who took the wallet. My mom called the store again and asked for the owner’s contact information. They said they couldn’t give it out but they could take down her information and the owner would contact her. She told them her situation, again, but this time said it’s very urgent she speak to the owner because she wanted to ask the owner to watch the video to help her find her wallet. After she hung up, she got a call back 10 minutes later from one of the workers. He said someone had turned in her wallet.
When she went to the store to pick it up the same guy was still there that she talked to in the morning and he said «oh yeah, someone came and turned it in 30 minutes after you left.» If that was the case, then why didn’t he call her since he had her information? Secondly, if someone «found the wallet in the shopping area» how would they know to turn it into Baskin Robbins? Anyway, my mom was elated and as expected her cash was missing ($ 200) but everything else was still in there. We suspect someone who worked at the store initially took the wallet with no intention of returning it. The only reason why it was returned was because we requested to see video and they knew they would get caught. (Same reason why we put video cameras all around our property.)
We still would like the owner to watch the video to see what his/​her workers are up to but we know that message would never get passed along if we asked the workers to pass it along so this is our platform in the hopes that whoever owns that store or an honest manager might be able to watch it. (September 13, 2014 around 9:20 pm was the initial visit when the wallet was left behind.) We come here so often it’s not even funny, but this last experience really put a bitter taste in our mouth in regards to the employees that work there.

The two men behind the counter where a bit rude, but the real problem was how disgusting and unsanitary they were. One was rubbing his hairy belly and chest the entire time I was there and never bothered to wash his hands. After realizing this, I had the other worker remake the drink and he was almost as bad. He touched his face with his back to me, pretty sure he picked his nose, and he did not wash his hands. Absolutely disgusting.
The manager needs to do something about this. They have been working there for a while and I feel like they have never been reprimanded for this behavior.
If you have the choice, go to the San Carlos location. The girls there are always polite, clean and professional.

This place was pretty cool. I liked the seating. YO you gotta try the Candy corn ice cream. Its really good.

It’s a Saturday evening tonight and I decided to stop by this Baskin Robbins to have a scoop after dinner. I must say, I am very unhappy with the service I received tonight. The young girl that serviced us was rude! I simply asked her for a scoop of vanilla ice cream for my son and ask for it from a new ice cream barrel because there was hardly any left in the one displayed. I guess I was asking for too much! After she gave me that scoop I ordered another scoop for myself and she whispered something to her co worker and they laughed. Very unprofessional! I will never come back to this place. I will drive the extra miles to Foster City for some ice cream. Thumbs down big time!

The guys at this place are nice and pleasant. Quick service.

This is the last standing Baskin Robbins in Belmont. There used to be one off El Camino but it closed.: (Good news is that this one didn’t! They are open till 10pm at night. I got my ice cream fix… oh yeah! Staff here are nice and down to earth. They are kids with a job and don’t plan on serving us gluttonous people the rest of their lives. But they are nice helping us get our sugar fix. Thank you.
My favorites: Rocky Road, and double fudge chocolate.

I wish for:
A reincarnation of my dog
A soprano voice
Strangers in SF to smile more (and not just the high ones)
The desire to run for hours
People in yoga class to wear deodorant
But dear God, most importantly, I wish I wish I wish (and I’ll be granted this one since I will never return)
I wish NEVER to see the coarse gnarly looking rug-​type hairy back and upper ass cleavage of the guy working at Baskin Robbins ever again. Gross wouldn’t ever start to describe the thought right before my friend and I wanted to enjoy some ice cream a couple weeks ago. I didn’t want to remember the experience, so I forgot to Unilocal it. Some days I get all Unilocaly. Now you all get the visual.
Dress code there should be MANDATORY to not show booty cleavage, not even if you are a young hottie. Not hot.
um, Jamoca Almond Fudge anyone? ;) yes, I’m gross. But if you’re not at least smirking, we’re probably not friends so who cares.
My friend’s banana split was good but I’m convinced that man would eat anything. My ice cream cookie sandwich was a little less than just ok; I’d take a real it’s-it any day over that fake excuse
Suggestion: Go a little more healthy, and stick to the yogurt across the street at the new place Ya-​Ua where I promise they are dressed appropriately.

This is a great Baskin Robbins. Be sure to stop by here after an evening event at the Belmont Library. Just be aware that it will be crowded.

If you love Baskin Robbins, I highly encourage you to avoid the Belmont location. We had the worst time there, they didn’t know how to make what they said they had. I had the worst milkshake of my life, it was pretty much all milk with no ice cream in it.
My wife had a 31 Below, the girl was clueless how to make it.
Some guy prior to us wanted a dipped cone, ala Dairy Queen, they couldn’t even come close to creating that, all they did was get chocolate all over the place.
I hope the manager or owner reads this and cleans house, hire all new staff and get some people in there that care about ice cream, if so perhaps we’ll go back, but at this point it is highly unlikely.

I’m somewhat nostalgic about Baskin Robbins, as it’s the ice cream I grew up eating. It’s not the greatest ice cream, but it’ll do in a pinch.
This is a nice location with plenty of room for families to sit and enjoy their treats. Service is always friendly here.

So my brother thought it would be an awesome idea to get his girlfriend a cake for her birthday. Baskin Robbins is a well-​respected franchise, so he thought why not go to the Belmont one. Well, too bad he did. His cake looked NOTHING like the picture, and though we got a good laugh out of the cake, it was not worth the money spent. I used to work at Baskin Robbins in San Carlos, and they would never have tolerated such horrible service. If you need to get a cake, I would NOT recommend going here. I will post pictures as well.

Like all Baskin Robbins, the ice cream tastes a little bit like chemicals. Maybe that is just because I am a snob when it comes to chain businesses.
The customer service isn’t very consistant, sometimes they are quick and nice, sometimes they just don’t seem to care about their jobs.

I ordered an ice cream only birthday cake recently. As I don’t live near Belmont, the order was done completely on the telephone, a risky ordering method. My order was pretty specific as I wanted to have a monkey hanging on a tree drawn on the cake (in frosting). At first, my request was not met with possibility as there was no such image they could use to create this artwork. They suggested an alternative idea which didn’t sound as appealing to me. But, when I picked up the cake I was beyond surprised to see that the cake was beautifully decorated in the style I had decorated it.
Thanks, Kathleen for making it happen! The birthday boy was thrilled!